Hello, Danserv.co.uk is a group of petty pirates with nothing better to do than steal my websites. So one day, for no apparent or identifiable reason, Danserv and their group of outsourced Indian workers (joke) decided to suspend my account from their services. Okay, that was bad enough. No information or notification, just "Click-BAN!". This obviously wasn't the highlight of my day and I got a little furious as I had a huge advertising campaign running on MusicLemon.com (and still do). So as I sat there losing traffic and revenue, Danserv's own Mark (technical manager) decided that he would respond to my clean but straight forward email which was created to show my feelings about the situation, in the following way: Terminated? TERMINATED? - So I thought it was bad before, but now I can see that this is a company which will just terminate accounts at their own will with no regard to their customers and no signs of average human decency; A company which would delete years of hard work because I used the word "Bloody" in a support ticket. (i.e. Please give me my files so I can transfer off of this bloody server) When I asked them why "Bloody" led to years of work being turned to ashes, I got the following response: Now I see that, not only are they pirates... they can't even use proper grammar! Their hosting probably doesn't seem very reliable. Do you want to know the worst part? (Huh? Do ya?) I WASN'T EVEN THEIR CUSTOMER! I was using my friend's unlimited reseller account to host my websites. He just went into my friend's cPanel and banned me. BOOM! Just... banned. They have the backups (and very recent ones) which I wish to have. They are no longer responding to me and I want my sites back! This is ridiculous - is there anybody out there who knows how I can demand my backups, and if they are unable to supply said backups, they shall supply me with 4500 dollars in loss? Thanks so much for your help, I'll be here all night! - Aaron Artille
Very easy to sort if you have £70 and a credit card "Money claim online" google it. If you believe you are correct the issue them to appear in court. Do it as a double issue, with the second going ideally to the wife of one of the directors. Believe me it works due to the incredible instant stress it takes straight to the company owner well over the managers head. I am not saying I support you in any way as I don't know you or what you did but it a situation that can easily end amicably for all
try and keep offsite backups, especially for a site that was/is making so much money. do you have any of the data backed up ?
So what makes you think they owe you anything? Folks, the OP said he's using his friend's reseller hosting. Who do you suppose is being billed for it? Unless I'm missing something, it appears your friend didn't get upset towards you for this. If s/he didn't, I applaud him/her for his/her patience and understanding. Try what eXe suggested and move along. Life's too short wasting time trying to compel someone who doesn't have to do anything for you to do something.
Im not going to stick up for them but they have to abide by the UK law and if you had illegal scripts running on the site then thats why they terminated you. Personally I give my clients 3 strikes and warn them so yeah maybe they acted harsh, but would you rather have your site removed or taken to court or them to report you to the script makers. Regarding the grammar, mine isn't great however UK and US english is a bit different, did you take that into account, I never saw your email so i don't know what you sent them, thus not being able to judge appropriately. This attitude doesn't help either "I posted here for help, not arrogant and cocky comments. Go crawl back in your hole." Yes your looking for help but every host has a terms you agree too before signing up if you agreed to them and in those it said you cannot host illegal scripts on our servers then you had it coming. Do not forget how hard the hosting business is, loads of hosts are around which are very cheap so its hard to survive, I don't know about anyone else but I try damn hard for my clients, if they treat me like that and use that bad language I would also taken appropriate action after all we are giving you a cheap service, support and loads of other stuff if people give rude remarks it doesn't help. We expect something in return, money isn't everything.
I suppose I can go crawl back in my hole. But do I have to do a thing for you as well? I suppose my comments came off as arrogant and cocky for some. But try to take the emotional quotient out of it and someone might then understand the possible relevance of my questions. You asked some questions, you got answers. Whether you like it or not, much more learn something from it, is up to you. Deal with it.
This is about his 4th offence, illegal scripts in the past include IPB, ModernBill, Kayako SupportSuite. Customer has also sworn at my staff repeatedly, and so I don't blame Mark at all for the termination. Also, he isn't our client and so we have no standards by which to respond to him. We've contacted his reseller and he is happy with the way we have dealt with the issue. Also the script he was using was nullified and supplied links to unlicensed copyrighted MP3's so it's a 100% illegal site. The owner of the site is 13 I believe.
Ah and then when he realised he won't win and that his backups are in danger, he sent this ticket in: "Posted on: 19 Dec 2007 12:11 AM Just checking up because nobody is answering the live support. Just wanted to say I'm sorry once again and I'd love it if you could read the email and ... well read it when you're in a good mood, but yeah - this is the form it took me to, sorry if it opens a new ticket. Merry Christmas, Aaron Artille"
So? Regardless of his age or use of unlicensed software you as a host can't become a vigilante & go about deleting backups arbitrarily without due notification to the owner of the website.
Yeah - I should have headed my friend's warnings before I went and signed up for them. I already have 3 of my friends who won't be paying danserv next month, they're moving to Hostgator like me, a reputable, cheap, and trustworthy company.
First of all, it was NOT nulled. Did you bother to check? Did you bother to write to discounted scripts? No, no you didn't. You just, for some reason, decided that you had the right to assume that it was nulled and delete the files. I am having the owner of discounted scripts write to you. The files on the site were not only for me, but FOR discountedscripts, sending them updates at the end of each week to improve the script. Did you bother to ask? Nope! By the way, when you "Contacted his reseller" - that was me. Yep! Every single time. The word BLOODY is not a swear where I come from, and even in the UK the word Bloody is not a swear, just a symbolic word of disrespect. Even if I was a minor, as you so allegedly accused, that would not, in any situation, be an excuse for your staff's immature behavior and anxiety to ruin other people's holidays. Oh... and Merry Christmas
So, this might be the real reason for termination of his account? maybe, you are just too jealous of his success at such a young age? If you were a good host, you would have atleast sent him a warning E-mail instead of terminating.
Unfortunately, no... It was hosted on another account I had with danserv. Don't ask why I decided to host a backup on the same site that could terminate it... but I did.
This is not the case, a ticket was opened in the abuse queue, of which he then replied to in an abusive manner, of which in turn resulted in the termination of his account. Mark did not act in an immature way in any form at all. Here's a response from Aaron on the ticket system towards Mark. " Fair enough, I can't have an account. I understand and respect your wishes. Mark, please cut me some slack. It's Christmas, guy! - I made a mistake by abusing you and had no right to take anything out on you. It was very much immature of me to make threats against Danserv or you as you were just doing your job. Please, Mark, it's the holiday season and I have an ad campaign running on many sites. Can you please just send me a public link to a backup? Please, sir - I really need it back - I know you're about sick of me but I promise if you give me a link it will be the last you'll see of me. Lastly, I would just like to say that I realize now that what I have done is very wrong and immature, and I won't speak to any staff in such an aggressive matter again, mark my words. Please, Mark - just one favor and I'm out of your life for good. Merry Christmas, Aaron A." The only person who was acting immaturely was the client, as he owned up to in the ticket.