Money back guarantee... Hm not really...

Max Langley: Hi, welcome to OSHQ.com, how may I help you?
Klaas Vanaudenaerde: Hi
Klaas Vanaudenaerde: You provide a 30 day money back guarantee right?
Max Langley: Under strict circumstances, yes.
Klaas Vanaudenaerde: Under what circumstances?
Max Langley: We would review the request and decide if it warrants a money back. Most cases do not qualify because the user is unrealistic.
Klaas Vanaudenaerde: So, you allow proxys right
Max Langley: On our old server, yes we do.
Max Langley: Not on our new one.
Klaas Vanaudenaerde: well, i ordered a package and proxys were allowed then
Klaas Vanaudenaerde: check this: www.(cutted out for spam)/
Max Langley: I can put you on the old server
Max Langley: Yes, it does not work.
Klaas Vanaudenaerde: and
Klaas Vanaudenaerde: my other script is not working
Klaas Vanaudenaerde: the server execution time or something else is not configured very well
Max Langley: When did you signup? Are you on the Titan?
Klaas Vanaudenaerde: Server Name monster
Klaas Vanaudenaerde: I signed up on 7 december
Max Langley: Yes, please allow 24-48 hours, we are moving away from that server. You will be put on a new oct(8) server :)
Klaas Vanaudenaerde: Yea, but that wont fix my problems
Max Langley: 8 GB RAM, 100 MB/sec bandwidth, oct(8) server in 24-48 hours.
Max Langley: Yes it will. There are lots of problems on the monster, but this new one will be configured perfectly for you.
Klaas Vanaudenaerde: I hope so
Klaas Vanaudenaerde: and what if my site does not work in 24-48 hours?
Max Langley: Then it is a problem on your end and you need to look into using different scripts
Klaas Vanaudenaerde: or yea
Klaas Vanaudenaerde: no
Klaas Vanaudenaerde: it's not
Klaas Vanaudenaerde: because its working on different hosts ;)
Max Langley: what scripts are you using?
Klaas Vanaudenaerde: www.(spam) lookup yourself
Max Langley: Oh so it's an illegal site
Klaas Vanaudenaerde: not really
Klaas Vanaudenaerde: why is it illegal? users are illegal. There are lots of discussions about that
Klaas Vanaudenaerde: i dont store any files on the server or anything
Max Langley: I would definitely classify that as illegal. It is bypassing a company's premium account revenue.
Klaas Vanaudenaerde: no
Klaas Vanaudenaerde: its not
Klaas Vanaudenaerde: it uses my premium accounts
Klaas Vanaudenaerde: so that's no problem :)
Klaas Vanaudenaerde: i bought them
Klaas Vanaudenaerde: so there is no problem with that
Max Langley: Yes there is a big problem. I am going to turn my back on this one, but if RapidShare contacts me regarding terminating your account, I will do so without hesitation. Thank you for using OSHQ.com's LiveSupport and have a great night.
Klaas Vanaudenaerde: its not even working
Klaas Vanaudenaerde: my script
Klaas Vanaudenaerde: i request a money back
Klaas Vanaudenaerde: very nice service of you mate

Max Langley has left the chat conversation
Click Here to Leave a Message

Max Langley: Sorry, your request has been declined. Good bye.

Code (markup):

I had problems with my scripts, because they work on other servers, so i went to the support service and i got this chatlog.

I think its rubbish, serving a money-back guarantee and not giving it. Scripts are not working,... I don't even get service e-mails

What do you say about this?

I really can't live with it and he is not keeping his word of money back guarantee.

 

Did I not say that your scripts will work on our new server?

You Sir, are being very unreasonable. Please wait 24-48 hours like I said.

 

You are not being unreasonable. Money back guarantee is MONEY back GuaranteeD.
I wish hosts wouldn't do that.

 

If you were promised a money back guarantee, then I'd think you'd be entitled to it, unless there's some sort of clause defining a series of situations that would not warrant a refund. If you paid through Paypal, I'm pretty sure they'd be willing to side with you.

If a support technician hung up the live chat in my face, and went out of his way to say that he'd report me without hesitation, then I'd ask to speak to his supervisor.

So what if it will work on the new server? Unless like I said there's a set of conditions on your money back offer, then I think you need to stick to what you said and give the gentlemen his money back.

 

This gentleman did not even purchase hosting from me unless he is CIRCUMVENTING a DigitalPoint ban.

He has numerously bashed me and my hosting company in sales topics and has been UNREASONABLE in his requests.

I have over 300 satisfied clients and for one to go through an hour long chat with me and then out of no where to request a money back because he is hosting a site which is clearly against our TOS/AUP is absolutely not going to be honored.

We have a 30 day money back guarantee that has certain stipulations, a character who hosts an illegal website on our network is not eligible.


Thanks for reading.

 

This gentlemen, oh, i'm contacting you via the e-mail support. And i am phntje on my friends account. It's the only way to talk to you on the boards. I will give you the e-mail logs:

*Your account will be running much quicker and all pages will load fine if you just give the server an hour or two to update :)

We just made your account, so the server is trying to update everything for you.

We run LiteSpeed servers that are the best in the industry.

Thanks,

Max
OSHQ.com *


---Quote (Originally by phntje)---
Dear,

I have a proxywebsite running on my old server, and i wanted to move to a new website. But now i test the proxy here and it loads very slow and it does not want to show every site.

http://footballmanager-live.net/?__new_url=aHR0cDovL3d3dy5zcG9yemEuYmU= (POST EDIT: not working atm)

Look on this link, on some other links is it not working neither :o

I accept to keep the hosting for my other site maybe, but in the other way i want to cancel the yearly payments.

Is it ok with you?

Klaas

Sorry that i need to say this :(

Code (markup):

I waited some days, my patience is over. Now i contact him about this but he does not want to refund me, its not about the rapidsharebased site. It's a proxy-site that he allowed!


I purchased this package for a proxy-site. The proxy-site was not working properly. I waited, because i needed to give it some time. I pmed you that it didnt work properly.

Never received an answer. If you do things like this.

And a proxy-site is allowed, because i bought one because YOU said that it was allowed. The first option for the hosting was to get a proxy-host. But that didnt work.

Now I ask a moneyback guarantee because its not working like it should and you say no? I don't even host the rapidshare site with you. Because the script is not even working.

And the proxy-site neither. So i request a refund.

Thanks in advance

ramped

 

I understand where you're coming from, and I applaud you for retaining such a large base of satisfied consumers. You're obviously doing something right.

However, I'd like to clarify a few things. For starters you didn't terminate his account when you discovered he was housing illegal content, which clearly indicates you endorse what his doing. So how can you claim you cannot offer a thirty day money back guarantee to a user involved in illegal activities who you agreed to turn a blind eye to? Here's what you said;

I used to run a rather successful hosting company, and have worked with quite a few, and I understand how frustrating clients can be sometimes. I also understand the hassle involved behind offering someone their money back.

You need to understand though, that unless you explicitly state on your website that you do not offer a money back guarantee to users housing illegal content, I think you're inclined to give this fellow his money back. That's my opinion anyway, and I hold nothing against you for acting in the way you did. I can see this from your perspective too, mainly because I've dealt with quite a lot of these kinds of users (granted the OP is actually hosting illegal content).

I'm not bashing anyone here, and I hope neither party takes offense to my opinion.

Good luck to both of you in resolving this dispute.

 

What patience? You barely give them enough to time to know what the problem is, let alone fix it.

You are just a bad customer, look how politely OSHQ has been handling this issue, and you just ask for a refund almost instantly.

 

That issue is from 7 december, they had time enough to fix it.

 

If it's illegal, then why would they go out of their way to fix it?

 

I'm not hosting anything illegal mate. I asked him, i wanted to test out the script what is not illegal i think? Testing a script is not illegal...

Proxy-sites are allowed; check it on www.footballmanager-live.net (there its hosted and it does not work) AND proxy sites are allowed by this host.

So I am not doing anything wrong and i NEVER hosted a website for rapidshare on this site. I only tested the script.

This are the facts why i want to get a money back guarantee. I did nothing wrong.

 

The site this client is hosting is a RapidShare download site, which is designed to allow non-premium users have the advantage of premium accounts. I would call that illegal.

Now that ramped has publicized this tirade, I am more inclined to suspending his account right now.

 

Of course it is illegal, you should suspend his account immediately with no refund at all.

 

I can say what I want. And you cannot prove anything. Well, prove it that i hosted it. Proove that i had contact with rapidshare.com (you can see that with SSH i suppose ) If so, then i should have used tons of traffic?

If you can't i request a money back!

Oh yea, its really not about the rapidshare-side, i am talking about the proxy site. That is allowed by this host and that DID NOT WORK. So what's wrong?

Nothing, you just need to give me my money back as you give a money back guarantee. I didn't do anything illegal.

Greetz!

 

interesting stuff.

 

I would say: Do not choose for this unprofessional hosting company

Happy reading, and dont forget the BOLD stuff.

Thank you OSHQ. I thought this was a good looking company. I've made a mistake here!!

Goodluck in future with your bad service & unprofessional behaviour!

 

Hello,

Just wanted to say to read the WHOLE chat log and decide yourself who has been unprofessional.

I would also like to mention that the time frame between my last sentence and the sentence made by Klass was around 5 minutes. It's obvious that he was planning to end the chat like it did.

"Klaas Vanaudenaerde: and i would never offer hosting packages to american people"

Racist?

Regards,
Adam.

 

Hello,

Firstly, OSHQ Hosting is one of the best companys around here on digitalpoint, you say that you dont want to wait for the server to be moved, well your stupid, this means a better server with faster speeds etc.

Secondly, as above Lerris says that you are the one being unproffesional and ITS TRUE!

Thirdly, no-one believe this twit, adam & max are honest guys who are willing to help you out anytime its needed.

STATING POINTS HERE
TRAVIS

 

I waited already since 7 december, too long for me!

Shouting at clients yea right. Very professional behaviour

Max Langley: JESUS CHRIST MAN, WE ARE MOVING THE SEERVER
Max Langley: OF COURSE IT WILL BE SLOW

 

Listen,

First of all, there was no "!" which means he didn't shout but try to speak louder in order for you to understand what you've been told like 100 times and you stil don't get it

Secondly, if someone would ask you several times a day for a refund that you're not eligible for, I don't think you would act in some other way.

Finaly, me and Max have more important things to do like trying to haste up the process of moving the server, than to listen to your childish and groundless demands.

That's all by my side.
Thanks.