Need some help please ASAP

Hello,

Our webdesigner (If you can cal him that) just finished our main page of our website, yet customers are telling us they canot see the flash on the website.

It is an .flv file using a swfplayer.

Can you all PLEASE tell me if you can see the movie, how long it took to load and what browser you are using and if you are high speed or dial up?

This is 100% mission critical at this point!!!!!

cinegroupeast (dot) com

 

I can see it just fine. I would suggest you add Flash detection so people that don't have Flash Player or the latest version of it get a prompt to update or install what they need. Why is he using Javascript to include the SWF in the HTML document?

 

I have no idea how he designed it, I don't know anything aboput website design at all.

Did it load fast? I am trying to find one of those things that say LOADING...

Where do we buy the Flash Detection?

 

You don't need to buy flash detection, there are plenty of free scripts available. Just google "detect flash"

 

I can see it also ....

 

Something must be wrong somewhere, I know Amy Grant's manager wouldn't kid me on something like this, are there any browsers that cannot see flash?

Quick call to the "designer" got me this:


It uses a .swf wrapper, it's not "real" flash, it is just a wrapper script that lets people see the .flv script.




Does anyone know what that means exactly and why some can see it but others canot??

Also, is there a "loading..." script that anyone knows that works?

And last but not least, if anyone has any knowledge reading from a stream file?

We'd like to be able once the main video ends it goes to another video.

Sorry about the questions, we don't know a thing about design, just filming.

 

All of those things can be done within Flash itself. There are loaders, you can stream files, and you can transition from video to video. You're going to need someone that actually works with Flash.

I don't understand why a wrapper is being used for this. There's no need for it when you can stream and run video within the Flash player.

 

i was told i can do the streaming with an .xml spreadsheet?

 

I've never heard of an XML spreadsheet. You can use XML with FLash just like you would an RSS feed for a website. Again, that's all done in Flash. All you'd need to do is set up the Flash file to pull from the XML. Publish the file as a SWF and you're set. The changes you then make to the XML are shown via the SWF.

 

So basically we need to find another designer who actually knows what he is doing then...

correct?

 

Probably. Not all designers know how to use Flash, but a good portion of them do. He's done a decent job, it's just that he/she is using work-arounds that aren't needed. Good luck.

If you need any assistance, feel free to send me a PM.

 

works fine in IE7 - started working straightaway - no noticeable delay

 

That is a super super compressed video, I was hoping to show the high resolution in the video, but the uncompressed .flv file is 28 megs in size, what you are seeing there is 3.2 megs in size...

 

Went ahead and put the higher resolution footage on, I hope it does not increase waiting time by much. One question though, sometimes when we hit refresh, the page refreshes but where the flash is, all we see is a big white box.
Any clues?

 

What we had originally intended for this page was:

The video loads fast, after a few seconds of the music playing the volume drops and one of uor marketing guys walks out nto the screen and does a short paragraph about our company. Then after the first concert, it plays a testimonial, then plays another concert, then another testimonial and so on, and on and on and on...

I have no idea how to do any of that, the designer we paid $500 to sent us this back about an hour after we gave him the raw .mp4 files (They are compessed already by vegas8pro and even in mp4 format, some are over 100 megs in size.

We also have a few hundred hours of stock footage we need put into a "shopping" cart for our other site hdfilmfootage (dot) com, but untill this site is completed, that is out of our minds...

 

sometimes when we hit refresh, the page refreshes but where the flash is, all we see is a big white box.

Yes, I see it. you need call you designer fix it.

 

I can see it but it's kind of slow

 

I use the Opera browser and it works fine. It's just slow. That's because I'm on a 56kbps dial up modem.

 

That's the large .flv file, almost 28 megs, maybe thats alot of the problem, the people that cannot see it are on 56k.

So there is the question, do we go higher resolution and miss people since we are trying to get film work or do we stay low res and get everyone.