I need some advice I am really really really really getting angry with Paypal. It started about 2 weeks ago now when I had about 900.00 in my Paypal account from a site sale I made... well the transaction went smoothly, but they decided to freeze my account until I provided proof of my identity. So I submitted all forms, scans, etc of Bank Account, Credit Card Statement, Photo Id, blah blah blah. And then they released my account to me.. I was needless to say VERY RELIEVED. Now I have started to sell a script (see my signature) Its a digital good and the selling process is handled by DLGuard. So the buyer gets instant download when purchase is successful. Well I made my first couple sales the other day. One for a $195.00 which I was very excited about! Now I get this email from Paypal: Subject: Investigation into Recent Transaction Dear Angela Rouse, One of the benefits of using PayPal is that we make every effort to alert you to potentially problematic transactions. Our goal is to help you make sound business decisions. From time to time, we request additional information about PayPal payments. This is a security measure meant to protect you from problem transactions. We would like to learn more about this transaction. Please log in to your PayPal account and provide some information. We strongly advise that you not ship the item until our investigation is complete. If you have already shipped the item, please log in and let us know where you shipped it. We have placed a temporary hold on the funds until the investigation is complete. So I called up Paypal customer service and they say they want to know whether this transaction was actually made by the buyer or if it wasnt, and if someone did it to their account, etc. Am I basically screwed here? The digital download script DLGuard automatically has given this buyer the download link and the script says that it has already been downloaded by the buyer. I have told Paypal this in the Resolution Center, but still no response.. It still says they are waiting on the buyers response. I dont know I am just TOTALLY fed up with having them in my back pocket all the time.. YES they are the BIG BROTHER of the online world.. Its disgusting.. I am a canadian citizen and the so called "patriot act" shouldnt apply to us lol.. This is getting absolutely ridiculous.. Its like they are constantly spying on me, and I have done nothing wrong!! I am a completely legit user of the Paypal service... I dont know what to do.. I guess its just hurry up and wait.. Has this happened to anyone out there b4? Did you get your money back?
Sorry for the problem ... Maybe you should use another Payment Processor ? E-gold was Ok until his indictments ...
if was a unauthorized transaction and someone paid with stolen funds you will have no chance to win this, good luck hope you will get the money back
Been there done that. I've encountered exactly this situation some time ago. After a while I've found out that the guy who paid me actually stoled a paypal account and paid me. Dispute solved, money back to the original owner of the account, product lost. That's how sweet paypal is sometimes.
Oh great, thats what I think is going to happen in this situation, its been 2 days now and still no response back from buyer... I FUCKIN HATE SCAMMERS!!!!! And the thing is that I advertised the script here on DP and thats where they learned about it and bought it... I wonder if I can find out the user on DP who did it...??? I have their email.. if that counts for anything.. probably not..
No PMs from the guy? Maybe he's not even a member .... Edit your post as you might get an infraction for swearing ... just a thought
Infractions for swearing is if its out of control. You don't get them for just a few times. -- There customer service is terrible. There emails are just as bad but not as bad.
Shazz I know what you mean about their emails being just as terrible! This is what it says in their email to me for the reason they are investigating the transaction: "One of the benefits of using PayPal is that we make every effort to alert you to potentially problematic transactions. Our goal is to help you make sound business decisions." Excuse me, but if I wanted your help Paypal for making "sound business decisions" I would have asked.. Thankyou very much.... What makes them think they have the right to say this kind of bull??? Just an edit: I just looked into the details of the transaction again and this is what I found out. The buyer was a NON US -- NON VERIFIED user.. but their address is somehow confirmed?? Name: "blocked for now until I find out if they are a scammer or not for sure") (The sender of this payment is Non-U.S. - Unverified) Address: "blah blah blah Ontario, Canada" Confirmed
Don't worry about it I find the paypal people quite helpful, I had a similar situation happen to me once so I just used a different paypal account then about a month later I called them up again and asked them about my account and they said it had been so long they are just going to unlock it
fasttrack: how does that have to do with anyone using a fraudulent account and buying a digital good from you, downloading it and then getting away scott clean because they scammed you?? Because you switched accounts?? Im not sure I get it... Paypal is anything but helpful... I am soo done with them after this all gets figured out.
They sure dont tell you all that when ya sign up thats for sure.. Im playing heck trying to even get verified ..
paypal sucks.... dont use paypal for huge tracation.... there is a another way that your customers can use there paypal account to buy from you and cannot reverse it even if they paid by paypal...
Never experienced this but its probably a problem that has to do with the buyer and that's why they're checking you, you'll probably just get your funds back and all.. its not like you're doing anything wrong