I need some advise here. I bought a server from hosting-ie.com and while ordering i clicked on windows to be installed instead of linux. After placing the order, in like 3-5 minutes time i sent them an email telling them about this. I did not receive a response but I'm sure email went through as I double checked the email address I sent to. Well 3 days later they sent me an email with server configuration and I was amazed to see that it was windows. I contacted them through helpdesk and the guy replied that you while ordering you clicked windows so we have configured it as you ordered. They charged me 35$ for OS reinstall. Here I am with linux now. 2 days gone by and during adding some account in password file I got disconnected from internet and when I returned back I see that root user cant login to the server. Contacted them to change my password and they said it's going to be 22 Euro to change the password. Tried my best to convince them that it's just a 2 minute job but they never agreed and I had to agree on 22 Euro for a ******g password change. 2 days passed by and no follow up, 3rd day i received a reply on my ticket that password has been changed and was emailed to you but you did not received the email. so here is your password ***** I tried the password and it did not work. Again contacted them to check the password and the guy said i have changed but it is not working. You have to reinstall the server in order to fix it and we will charge 30 Euros for that. I told them that I will pay you another 8 as I have previously paid you 22 for this matter and they responded that was for the work that we did on the server earlier. I told them that I do not want to continue under these conditions if you can not fix the password even after charging me 22 Euros and having my server inaccessible for 6+ days. So please refund me the amount and I will leave. To my utter surprise I received an invoice for 22 Euros in my account billed on my credit card. And Here I am still without the password and still without access to server for 6+ days. Here is the last reply from Max De Loi from hosting-ie.com, who seems to be the only person running hosting-ie as he is the one who replies to my support tickets and he is the one who tells me about billing things. ----------------------------------------- because you did request password to be changed and files replaced We did give you the price for that job (NOT ANY OTHER THING) (You did not request your Server to be fixed Sir !!!) Technician went to your server and executed your request for the price you did agree! That's why I keep saying requested job has been done Sir! I will not discus in that matter any longer with you Sir. For the refund Please have a look to the contracts Sir! I'm closing this ticket now. Best Regards Max De Loi --- Chief Support Engineer Support Department Hosting IE www.hosting-ie.com ----------------------------------------- Anyone here tell me what can be done about this ?
While I was writing above I did a quick search and came up with this :- http://jetirc.net/tt_convo.php --------------------------------------------------- Support Center » Ticket List » IIW-775837 Subject: reboot required please Conversation: _____________________ Me Posted On: 10 Jul 2007 19:47 Looks like my server crashed or something... Can someone please hit reset on it. If it errors, please let me know... Thanks _____________________ Max De Loi Posted On: 11 Jul 2007 03:01 AM Hello Sir your server has the totally same issue, One of the HDD's is totally full it may be a good idea to remove that 250 gb hdd and attache few smaller hdd's ? Best Regards Max De Loi --- Chief Support Engineer Support Department Hosting IE www.hosting-ie.com _____________________ Me Posted On: 11 Jul 2007 8:18 AM OK well something is wrong with that hard drive then. I had checked the space usage and there was still well over 100gigs free on that drive, less than 4 hours before it went down. I'm not convinced that it is full, actually; I think that the hard drive is faulty, and that's why it keep crashing. There's no reason why the drive would be filled up, all of a sudden, in under 4 hours. In fact, the only thing it was downloading to the drive was a collection of 12 files, totalling about 2 gigs. There should have been AT LEAST 100 gigs free, and nothing else was being saved to that drive in the 4 hours since I last checked it till it crashed. Additionally, I fail to understand why a DATA drive (one that does not host the Virtual memory, nor any OS files) being full should prevent Windows from being rebooted. In 25 years of installing, repairing, and troubleshooting PCs (Yes, I do this professionally), I have never heard of such a thing. When a drive (NOT the OS drive) is full, it's just full. Windows still boots up, and when it does, it just starts popping up warnings about a drive being full. I have never seen Windows refuse to boot up just because one of the EXTRA drives is full. This is why I think there's something else happening here. I have been monitoring the whole thing very closely, and it manages to fill up 100gigs in 4 hours? While only downloading 2 gigs of data? And then will not boot because the DATA DRIVE is full? Come on, something else is happening here, clearly... Are you sure that the boot error is "disk full"... perhaps it's more like "disk corrupt"? I would like to know the exact error you're getting when you try to boot. I would also like to know just what filled up 100 gigs in under 4 hours, since NOTHING I WAS RUNNING COULD HAVE DONE THAT. I await your response Thank you. _____________________ Me Posted On: 11 Jul 2007 12:21 PM As it's once again been a very long time without any follow-up -- How much would I have to pay you guys to get actual attention to the fact that my server is down? The crash involved in this case is NOT a full hard drive. I can pretty much guarantee that. I have spoken to a couple of other people who use your services the same way I do, and both have reported that their additional hard drives have been faulty/corrupted with your service. There's something wrong with the hard drive; there's NO reason why the hard drive should be full. I really doubt having a bunch of small drives added instead would make any difference. perhaps it is an issue with using VMWare? I know you guys run these servers on VMWare (since Windows detected the hardware as being "VMWare" in the control panel). Should I perhaps move to a true Dedicated server? It's really a shame that your support service is so poor. You might be surprised just how many complaints about it that I found while searching various forums online for information (and alternate hosting options). You guys are known world-wide for quite bad support -- taking a really long time to respond, crashing hardware that you blame on the user, etc... Sound familiar? I have been raising money for the past 3 months to buy upgraded servers from you guys.. I'm finally in a position to afford more expensive servers and services, and, to be honest, when your services WORK, they work very well. Great network, decent hardware, fair prices. But when somethign goes wrong, it has taken an average of 48-72 hours to get things back online. Just look how long (and how many tries) it took just to do my Hard Drive upgrade! I would really prefer to stay with your services because I like your network, and you offer a great variety of servers. But if the service is always going to be this poor, then I don't want to spend my hard-earned money at Hosting-IE. I just wants a server that works, is stable, and doesn't have a hard drive that crashes every week. Again I guarantee that it wasn't anythign my server was doing that caused that crash. There is definitely somethign wrong with that hard drive! How much would you charge to have a tech go in and remove a few "temp files" (thats what you said it was full of before, though since you said you couldn't go into it without removing it first, I don't know how you could have known that at the time). If that's all that's wrong with it, then removing a few temp files would allow windows to boot, and then I can remote on and get a better idea of what's causing the problem. Let me know what you will charge to do that -- I will probably ask you to do it, BUT if I find out that it was NOT "full of temp files", then you must agree NOT to charge me for that service AND replace the hard drive. By the way, as I stated earlier, I have NEVER heard of a windows server refusing to boot up just because one of the hard drives is full, UNLESS the full drive happened to be the one with the swap or the OS files on it. Or if the hard drive happened to be corrupt or broken.. and even then, it would still boot up, it just might not be able to access the drive. I am still waiting for you to tell me just exactly what error it gave when you tried to boot it up. Having to wipe the drive every week is NOT acceptable, and at this point I am CERTAIN it's not my fault, not windows' fault, and not the fault of any other program that was running on it. I expect an answer promptly, as I'm getting REALLY tired of waiting 6+ hours for replies from you people. MY SERVER IS OFFLINE. FIX IT. _____________________ Max De Loi Posted On: 11 Jul 2007 13:57 Hello Sir ones again your server has high speed ! if you will leave some software to download and sudanly they will give you full speed server gets full in few minutes. your case is not the only one ) That is an VDS Server Sir id one of the HDD is full on 100% VDS can't boot at all the othe rusers probably has the same problem all our VDs servers has high speed Sir. Best Regards Max De Loi --- Chief Support Engineer Support Department Hosting IE www.hosting-ie.com _____________________ Me Posted On: 11 Jul 2007 14:06 But that is exactly the problem!! NOTHING WAS DOWNLOADING -- or rather, the download was only for 2 GIGS! once it downloaded, it would have stopped. This is strictly a DATA drive -- no temp files, no OS files, no website. just DATA. And it had 100 gigs free. AND IT WAS NOT DOWNLOADING ENOUGH DATA TO HAVE FILLED THE DRIVE, UNLESS YOU PEOPLE HAVE A VIRUS RANDOMLY FILLING THE DRIVE. There is something wrong with that drive. I think at this point, you should remove the drive completely, and refund my setup fee for it, as well as the monthly fee, since I have not been able to use this drive properly since it was installed! In fact you've already wiped it once, when clearly it was a HARDWARE problem. Please remove the drive and restart the server as soon as possible. I expect a refund of the setup fee for the drive as a credit in my account. _____________________ Max De Loi Posted On: 11 Jul 2007 16:06 I'll run an test on your hdd tomorrow let see what it will shows Best Regards Max De Loi --- Chief Support Engineer Support Department Hosting IE www.hosting-ie.com _____________________ Me Posted On: 11 Jul 2007 16:26 PM At this stage, I really don't care what you do with the Hard Drive. All I am concerned about is the fact that my server is STILL NOT ONLINE. REMOVE the hard drive, as I asked, and get that server booted back up, immediately! I don't want the 250gig hard drive anymore because it is seriously faulty. Or your method of install is. I don't really care which, anymore. I just want my webste ONLINE. Take the HDD out, run your test whenever you like, but get the server booted back up NOW, please. ______________________ Me Posted On: 12 Jul 2007 10:50 AM What the hell are you guys playing at??? I get NO reply for well over 16 hours after I made my wishes very clear: REMOVE THAT HARD DRIVE AND BOOT UP MY SERVER. I am VERY angry at the HORRIBLE service I have "received" from you guys. This is DISGRACEFUL! My server has now been down over 48 hours all because you guys have to screw around with your clients. No wonder you have the horrible reputation you do for awful service! You clearly don't know how to manage hardware, because iof you did, you wouldn't blame faulty hardware on your client, somehow claiming that because the connection is "high speed", that automatically means the hard drive would fill up. I mean, come on? do you even listen to yourself? I have told you over and over that NOTHING MY SERVER WAS DOING WOULD HAVE FILLED THE HARD DRIVE. The ONLY thing downloading at that time was 2 gigs in size and would have stopped the moment it completed. There was over 100 gigs free. DO THE MATH. I WANT MY SERVER ONLINE NOW. Not in 6 hours or in another day. __NOW__. I have been EXTREMELY patient with your incompetance and I feel thoroughly ripped off at this point. I want that server up and running IMMEDIATELY. You will remove that 250gig hard drive and throw it into the street for all I care at this point. Just GET MY DAMN SERVER ONLINE. NOW. And when you've done that, send this ticket to your manager... YOUR manager. Not the "Chief Tech", the Manager --- the person who actually cares what happens to the clients and the company. Because, clearly, you don't care at all. Seems all you're interested in doing is screwing over your customers... _____________________ Max De Loi Posted On: 12 Jul 2007 12:14 PM Hello HDD has been removed as you wish and Server has been pushed online Regards Best Regards Max De Loi --- Chief Support Engineer Support Department Hosting IE www.hosting-ie.com ---------------------------------------------------
Better be careful when you want to cancel with then, read their terms: "Termination without giving 30 days written notice to HOSTING-IE is subject to a penalty fee of €35 EURO."
Holy **** there like money mad these guys, to fix something thats there problem they charge you money? now that is messed up and to quit there hosting/server you have to pay another fee? I know what my words would be to them, i mean this thread has even annoyed me and it isnt even my server lol i would'nt put up with it mate... i'd just quit to be honest, thats only my opinion though.
Did you pay them via paypal? EDIT: If you paid by creditcard, call your bank and have em do a chargeback and quit those f00kers.
I used credit card payment, Gateway they used is clickandpledge. I wonder if sending them an email would help.
Tomorrow morning, first thing for sure, will see if they can do something. BTW I learnt a good lesson today, I must have researched before I paid them :- http://www.webhostingstuff.com/review/Hostingie.html
Yeah they are really fu***rs Man My friend has the similar issue, canceled Server charged back from Bank So finally got the Legal case for bocking the contract adn had to cover about 1.200 euros in total. read carefully the terms of that fuckers you will even pay for the legal agency who will comes to charge you,, If you still will go for it Make sure that you haven't a real name in the account or addressee so far, or will get in to real trouble m8. chears
I think that they will give you a refund if you tell them you are going to fill a credit card dispute. In the end this will cause them more troubles than you. As I can see they don't have good reputation but this still should make them to act correctly. Hope you will get what you paid or at least receive the service offered. And always read the documents you sign, this is the most important part when doing business. Good Luck! A.
Run away from bad hosts as quickly as possible. It's obvious they are not the type you want to be in business with. Take the cancellation fee and just leave. After you have confirmed the cancellation wait a month and chargeback your credit card...
did you read the contract? According the Contract they'll be happy if he will charge back some thing, the total fees, penalties and agency fees will be more than enough to make those bas****ds happy, I'm not talking about the name ltd may gets in his BANK.
yea stay away from these guys, Very dishonest and very poor support, every ticket you get like 2-3 different answers if you ask the same questions. they setup server wrong took 1 month to get it, wanted me to pay to have it setup correctly. Want to charge for reboots, these type of dishonest hosts make the whole industry look bad. Wasted 300 euro on a server 95 of it setup fee for me to get the server 1 month after order and then setup wrong. Very bad company run run away