Sites using same nameservers... yet half don't work?

My nameservers are ns1.classicmedia.com.au and ns2.classicmedia.com.au

All sites are using it.

Sites working:
hylux.com.au
instylerenovations.com.au
classicmedia.com.au

Sites not working:
prmenow.com
matthewrochow.com
shoutlinks.com

All have accounts on the reseller, same settings.

What could be causing this? It's been 48 hours, so DNS changes should have propagated across all ISP's (as I changed the IP's of classicmedia's nameservers to the new host)

 

First of all a great tool for dns related issues is dnsstuff.com great for seeing whats up.

My next suggestion is to update the nameservers on those domains again with the registrars maybe something got messed up. Thirdly update the dns zones of each of those domains the zones may have messed up.

I've covered a few of the common problems I've seen relating to dns problems.

 

http://www.dnsstuff.com/tools/dnsreport.ch?domain=matthewrochow.com

My parent nameservers, I had registered the nameservers, and also set nameservers to ns1 and ns2.classicmedia.com.au

Wtf... my nameservers are those.

*sigh*

 

Try asking the company that host the domain and let them do the dirty work.

 

I'll give it a shot lol

 

Is Reverse DNS properly setup?

 

I don't know what that is lol

I asked if I could use private nameservers and they sent me a tutorial which I followed (on hostgators site) which was the same as what I'd done previously with my old host

 

Reverse won't affect forward resolution.

This seems to happen when doing the referral for shoutlinks.com but not hylux.com.au.

The referal seems to shortcut without referring to the .au tld servers.

The gltd servers are directly referring the query to classicmedia.com.au for shoutlinks, but refer queries for hylux.com.au to the .au servers.

It also appears that when ns1 and ns1 are asked about ns1 and ns2 that they are returning NXDOMAIN(no such domain) when the query is for shoutlinks but not when the query is for hylux.

The tutorial may not be directly applicable to you.

Remember that there is one extra intervening referral when dealing with domains outside of .com,.net,.edu,.gov

On top of that, serving .com on .au is causing an extra restart in the resolution process.

 

Um...

I just need this sorted. I've been calling and contacting support things all morning. I'll pay someone to do it if need be

Your explanation was good plumsauce, but confusing

 

Login to WHM go to edit dns zones

put in the domain shoutlinks.com go to edit it

add a new A record with the record of a and IP of the other entires in the zone. This is going to force the dns server to reload it dns records on that domain. I'm betting on it having a messed up record causing it to just report nothing.

Then you can check on a site like iptools.com dnsstuff.com ect. and see if they report everything after about 5 mins. If so do the same with the other broken domains and you should be good to go after dns resolution.

I've seen this happen all the time in cPanel environments and its a simple fix. Your host should have been able to diagnose and fix this no problem.

 

The current A record is the IP of ns1.classicmedia.com.au ... is that right? I didn't get what values to put in when you said "of a and IP of other entries on the zone"

 

nslookup of both ns1.classicmedia.com.au and ns2.classicmedia.com.au give the following answer:

** server can't find ns1.classicmedia.com.au: NXDOMAIN
** server can't find ns2.classicmedia.com.au: NXDOMAIN

even if I query ns1 and ns2 directly for shoutlinks.com I get no answer...

Are you sure these name servers are operating?

 

Thats what I said to my register (netregistry.com.au)

They said "does classicmedia work?" and I said "yes" and they said "ok, well then its not our fault, bye"

Number 1 rated service in the country my ass

It doesn't f****'n work, all the accounts have the same settings (so hosting side is fine) and all domains are pointed at the same nameservers, therefore something is wrong with the nameservers (they aren't registering properly, for whatever reason) which is THEIR fault. Am I wrong in thinking this?

 

Can you provide DNS records of

instylerenovations.com.au
classicmedia.com.au


prmenow.com
matthewrochow.com

through PM.

 

Contact hostgator about this if you have not already. Said everything is fine on your end yet the dns servers keep reporting that they are not responding to requests for those domains. Make it clear they respond fine to some of your requests.

I think considering they have full access to the machine they could better help you with this. Whether that is restarting dns server, modifying your dns records.

 

Are these name servers even registered?

 

It sounds like they are due to some of the domains working fine and others not.

Which makes me believe then the issue is with bad zone files which I've seen in cPanel environments produce this exact issue the user is having.


Another thing the user could do is try using the hosts nameservers for those domains and seeing if they then resolve. If that's the case it's a problem with those registered name servers or an issue when the name servers got switched.

 

Nah, I think the bigger problem is the fact that these name servers just do not exist.....

% whois ns1.classicmedia.com.au
No Data Found

y% whois ns2.classicmedia.com.au
No Data Found

 

I'm not sure why you're running a whois on the nameservers they're not going to return anything.

hylux.com.au which works

prmenow.com which does not work

By the looks of it someone didn't make any A records for the name servers but that's not going to be terribly bad.


Also using dnsstuff.com this appears to be fixed:


http://www.dnsstuff.com/tools/lookup.ch?name=prmenow.com&type=A

 

PM sent

Maybe, I sent a PM to InWorx with the settings. Instlye and MatthewRochow for example use the same settings, but they don't work. PRmenow's were changed around in an attempt to get it to to work (not the a entry though)

www.matthewrochow.com works for some people, but not for me, its been 3 days since I changed the nameservers.

Easiest way just to get a new hosting account made and then recreate everything?