Hey fellows, Last night i was trying to withdraw cash in Israel in ATM with a CC(Visa) that was issued by ETRADE, the first attempt to withdraw the cash was stuck, it was saying something: "in process..." and it was stuck. then i need to press "Next" so it will reset it self, no cash or recipe was given out, then i re-entered the credit card to withdraw again, this time it worked, so i just logged in to ETRADE and i see cash deducted 2 times, and i think my-self WTF? so i just contacted ETRADE about that and see how it goes, any suggestions on what's going to happen? i'm going to the bank tomorrow. that is a loss of $120 which i need them asap! please help me!
This happened to me once when I tried to withdraw money off Virtual Money ATM card. I didn't get any receipt or cash and I thought it is some kind of problem connecting to the network but when I logged in from home to check my balance amount was debited from my ATM card. I called VMI and they asked me to give them Branch No, ATM No, Serial No (all this could be found on transaction slip). I contacted the bank and asked them for all these and they provided me.I had to wait 4 months before they credited that amount to my card. Hopefully your problem will be resolved in given time frame unlike VMI.
well my cc is visa, so if u logg to visa u can see every ATM on every country that supports Visa, it is automatically records the transaction and transfers it to the CC issuer. for example when i logg into etarde i can see which place the atm act were, in which city, etc. he said if i will go to the Bank where the ATM is located they will probably say contact your CC issuer so he can open a dispute research against this transaction.