Can't Issue a Refund for Submission Fee

I received a submission for a listing in mid May @ eWebPages that was not accepted. We attempted to refund the submission fee several times, but receive the following error:

So, since the person can't receive funds I'm unable to process the refund.

Anyone else face this issue? Maybe Paypal will reverse the payment if he files a dispute?

 

Never heard this one before. I guess the only thing that you can do is wait for the submitter to contact you about his submission and then try to work out things from there.

 

I think the same here.... and maybe Creed, you should try contacting the person urself as u may have his email address that was recorded at the time of submission, maybe that helps?

 

Yes, i have had the same exact issue.

Paypal tells me that their account is unable to accept the refund, so I've sent an email on two separate occasions to which I was never replied to. =/

 

I've contacted PayPal to see if they will reverse the transaction, but somehow I have a feeling they'll send me a tutorial on how to process a refund.

 

IF they actually respond to you, let me know!

They sure as heck never did for me.

 

"why angry face, pussy cat?" from Borat.

well...... looks like you have extra money for beer now. whats the problem?

 

Well, not speaking for anyone else other than myself, I'd prefer that the refund was sent, since the listing didn't get accepted. (I am more than certain creed has the same values)

 

and thats great when paypal account exists!

 

yes happened to me ... but turned out the person was banned from paypal !! so i got that money which was $4.95

 

Nothing new, the usual “paypal sucks” way of doing business..
Trying to find the most stupid web company on the web look any further, you found it paypal.

Paypal should be called “PrayPall – Pray that all goes well, Pray that you never have to contact paypal.”

 

LOLz and you know its still the leader in the market...

 

You can only do your best, in the end send a final email stating that when they resolve their issues with Paypal or have an alternative setup they should contact you regarding the refund and it will be proccessed quickly.

Paypal can be like most relationships, the best and worst of times...I have done over 1,000 transactions with them over the last 6 years and have had some major issues with some of their wacky policies but truth be told they are pretty darn reliable.

 

We've already sent the submitter an email explaining the situation and asked them to contact us once their PayPal issues are resolved.

 

Exactly what I would have done. That's the way to run a business.

 

quite a situation, i think his account may be limited for some activities.

 

correct me if I am wrong, but the case maybe, that the submitter paypal is allowed only to spend payment, there are some cases mentioned above that submitter was banned from paypal, but also the case that the country where the submitter only allows spend, not recieve might likely the case. so credit card refund can take place.
this is only an idea, not sure though

 

Never heard of this..

Thats a good way to contact the owner and asking to resolve the matter.
Update us on what you finally did.

 

Its because when a paypal account gets limited for something against TOS
The limited account cannot receive or send money. They block transaction for 180 days.
Try contacting the owner they may provide alternate address if they are genuine.