Should websites not following the Submission Guidelines be re-funded?

I am not sure what to do with such people, i have it clear and cut in the Directory Submission Guidelines that no Gambling , Casino related websites to be submitted but i keep ending up with Online casino games, online casinos, and casinos etc etc kinda links and the worst of all they're mostly featured.

I accepted one of the gambling links few months back and am still cursing myself why did i not refund(but it was cos of no communication with the person who accepts payment on my behalf)

Now recently I've already re-funded payments to many who submitted the afro-mentioned related websites but since someone else accepts payment on my behalf and i don't want to bug him again n again to re-fund those *idiots* and this n that, i wanted to be straight forward so i changed the guidelines and colored them in red that no re-funds for websites submitted that did not follow the guidelines but still i got a featured submission from such type of website....

What do i do in this regard??? Shall i keep the funds and delete there link for good or in either case i have to refund.... Seriously its driving me nutts and also the person accepting my payments

 

I'll be following this with interest as I've been considering charging a review fee.

 

I have same problem. now i have stopping giving refund the gambling sites. I belive this is best thing to do.

 

Best thing is to make a guidelines and date stamp it.

 

this is what i plan to do in future, but what if he launches a charge back from Paypal and i dont at any cost want to bother people already helping me accept the payments.... Should my submission guidelines page be enough to prove my strength in that case??? i think it should be,

 

DATE STAMP? Would it mean that the guidelines are to be strictly followed after the Above mentioned date?? but they can say that Date can be changed anytime....?

Lemme know please...

 

Since you officially announce it here there would be basis of a date stamping. This thread can be found anytime and dated.

 

I always refund the payment, even for legit informational sites related with gambling, and to be honest although refunds suck, I feel much better when I know that not even a cent in my Paypal account comes from a gambling site (both in terms of ethics and for the safety of my PP account).

 

So i guess this thread is enough for the cause....

Thats great of you, i too want to be like you but theres one big mistake that i did in the early days of my dir when i accepted one of the featured link But since its been long so can i re-fund them now and delete the link? I really never will enjoy those few bucks that come from a listing of a Gambling site....

 

This is an interesting question. I will be watching this thread as well for any interesting solutions.

For right now, our policy is that we will refund the money if the site is not added to the directory (aka it doesn't meet guidelines) but if the site changes and breaks the TOS after it is added, then no refund will be issued. Or if the payment processor (aka Paypal) changes their terms and the site breaks their terms, we will remove the link and not issue a refund.

I agree with dkessaris, in the long run, I think it is best to refund the money. Even though it is a pain, I think good customer service and making sure that everyone gets what they paid for is more important. I look at it as , if I didn't provide them with the service they paid for, then it isn't right to keep the money (even though the submission guidelines are very clear).

However, it does become frustrating after a while because it wastes your time to review sites that clearly don't meet the TOS. But I think that is just part of the business

 

So in all the cases, its best to re-fund but "Its really a pain"

 

What about charging a Reviewing Fee which could be set at $5 or whatever and this is deducted from the refund when a submitter clearly has not followed the terms or submission guidelines?

 

Yeah, it is hard to send money back (LOL).

But in the long run, I think it is better to be known as a credible and customer friendly directory. We want our "legitimate" customers to feel comfortable with our services, and to know that we will always do the right thing.

Besides, you never know if the person promoting that gambling site, might have 3 other legitimate sites to promote as well......

Interesting idea......, I wonder if it would impact legitimate submission though. Hmmmmmmm.......

 

I personally think this is an awesome idea, this way maybe or somehow they donot submit pages that do not meet the criteria, afterall in every similar case why should the owner of the directory had to suffer by wasting his time reviewing the site and then paying back , those *duffers* should also suffer.

 

Hmm, safety of your paypal account and not accepting gambling sites, i didn't realise there was any danger towards a paypal account regarding gambling sites, but all the more reason to avoid them for sure.

I dont accept, gambling, drugs sites etc etc

Im glad you mentioned this dkessaris

Thanks

 

No. in the terms you specify that the submission price includes a $5 reviewing fee which may not be refunded if the submission does not adhere to the terms of service/submission guidelines.

 

Always pay back the money if your NOT going to list thier site....

Its as easy as that.... why should you get to keep thier money?

Doing so only leads down the road of problems.. IMHO

thx
malcolm

 

To avoid any confusion and unnecessary hassles, I refund the amount and move on. I know its painful to get submissions like that, but one has to ignore such incidents and move on.

 

Cos you've spent time reviewing and refunding.

Yep that's what puts me off doing it - complications.

 

I think a full refund is the best way and most ethical way of solving the sulution, not like your recieving hundreds of sites submitted where as review time consumes much of your time.

If review time fee is indeed a factor here, I think 10% of the regular fee could be added aslong as it is mentioned visibly near the Submit page. But for the most part, I don't think keeping the money is right when you've rejected the site. Just not right at all period. I will boycot those directories if they do. That's my 50 cents on this topic.