Hostgator Support is Junk

Discussion in 'General Chat' started by m0rtal, Apr 1, 2007.

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  1. #1
    Usually they are pretty good but this weekend is HORRIBLE.
    My ticket's been sitting there since Friday night and has been upgraded from low to emergency to critical already, still waiting :(

    Anyone else?
     
    m0rtal, Apr 1, 2007 IP
  2. digital2006

    digital2006 Peon

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    #2
    I would send them another email. Usually they are pretty quick.
     
    digital2006, Apr 1, 2007 IP
  3. m0rtal

    m0rtal Well-Known Member

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    #3
    Sent enough, they are just being slow this weekend. Got a reply a few hours ago finally and the tech just asked for the root password and I haven't heard back since.
     
    m0rtal, Apr 1, 2007 IP
  4. charlesgan

    charlesgan Well-Known Member

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    #4
    i had a host with them. and usually when i not get feedback in 12 hours or 24 hours,.. i will live chat with them. :)
     
    charlesgan, Apr 12, 2007 IP
  5. m0rtal

    m0rtal Well-Known Member

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    #5
    Too bad live chat techs aren't very well trained and you usually end up with a please email support.
     
    m0rtal, Apr 12, 2007 IP
  6. mactep

    mactep Active Member

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    #6
    My experience with hostgator ended pretty fast. Their support philosophy is like "I dont know, I will forward your ticket here and there"...

    Dont know why they are so good as some webmasters says. Their plans arent that so good and support... as mentioned.
     
    mactep, Apr 18, 2007 IP
  7. m0rtal

    m0rtal Well-Known Member

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    #7
    Who are you with now?
     
    m0rtal, Apr 18, 2007 IP
  8. mactep

    mactep Active Member

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    #8
    For US sites = godaddy (support sucks) and StartLogic (like their support and you can contact some of their employes directly by mail)

    For European sites = ovh .com (dedicated servers)
     
    mactep, Apr 18, 2007 IP