Hi, Was thinking of adding a live help feature where potential customers can ask questions re submitting sites or advertising etc. Just wondering would this be a good idea? Any thoughts on this would be appreciated V
Would seem to be a good deal of overhead involved. I would think an email form or email contact would do.
I think that it depends on how big that directory is. If you got a lot of visitors that need featured listings then yes. But if it's low traffic, don't spend your money on a live chat client program.
Well submitting with the indexu script is'nt as simple as a phpld site also I had someone last week from the other side of the world who rang me at 4am (looked up the whois info) who ended up spending alot. Well I've decided to implement live help on www.eBusiness-Directory.com over the next few days and see how it goes. I mean it would be a unique useful feature that i Have not seen on a directory yet. I will let you all know how it works out.... V
I don't know about Live Help, but certainly quick reactions to email questions and fast inclusions will make a big difference.
I can't think of how this will add much value for a directory? While it makes sense for stores sellling retail items that need some personal consultation, I don't think directories are such a thing... I don't think it will bring you any additional value or revenue.
We have a ticket support system already implemented on the phpLynx full version, we looked at livehelp but unless the directory owner has lots of time or has staff working for them livehelp is often offline. Because of this we intergrated the ticket support, this will also allow you to customise what help you can give to a subscriber. People aren't looking out of the box with directories, the web is advancing, customers want more for thier money than silly gimmicks like pagerank they want to feel they are 'getting something' for thier money, ticket support/livehelp is just that. There are a zillion directories out there with the same thing in them, the key to future success imho is to interact more with customers by giving them the 'option' even if they dont use it. To answer to the 'email should be enough' I don't agree, how many times has mail gone astray, either as a fault of the sender or recipient, (junkmail, spam catcher who take legitimate mail) etc, ticket or live support avoids this, they can even work in harmony as we've done with the lynx script.
Support Chat is a nice idea but I know it did not work for one of my clients, so go with an email form.
Hi, Live help provides an interface between your customers and prospects and your websites. It is an interesting tool as it helps in customer retention and bringing more business. I would suggest you to go for liveperson as it integrates the email, voice, knowledge base and ticket support. We are using this on our site M2Mhost.com and it really makes a lot of difference.
It well make a hell lot of difference for a hosting site as almost every user will like to ask lots of question to know what he is gonna get from you. Server spec, features, php/mysql version and all that. What a user is going to ask for a directory?? (How many will do?) Isn't that way more simple?? Find a suitable category, click on Submit link, fill your info and hit on continue ???? What else is there to directory submission ??
why not just make your website clear to visitors and spend your time concentrating on other things. Could make a website look good though.
well, i felt never a need for live help. Instead you could spend time in reviewing submissions and move on. All people want is quick approval.
i wouldnt use live help because its very demanding of your time .. just give easy contact through mail and try to respond quickly and with a personal touch .. that should be enough imo