Inaccurate Listing and Refuses to change it.

One of my clients is having an issue with a certain website that is refusing to update their listing.

The website is displaying a photo that is not of their restaurant, incorrect hours, and possible fake negative customer review.

The webmaster says he will only change the listing for a fee. Is there any legal way we could have them change the information?

 

unless it's out of range, just pay the fee and move on...

 

I dont fully understand

How many people are involved.

How are they your client?

 

You could pay some lawyer a couple of hundred bucks to write him a letter...

Or you just pay the guy his $20 and move on.

 

Sorry let me clarify:

There is me who helps out the restaurant in their internet marketing needs.

and

There is a website (not the restaurants) that is listing the incorrect information.

 

The guy wants a lot more than $20 dollars. I wish he just understood that is it not only going to look bad for the restaurant, but more importantly his website that is display inaccurate info.

 

Okay, is the website just a publicity website? You know like a... basic Yellow Pages of restuarants for example.

Nothing to do with you?

If can you prove that you are losing revenue as a result of their misrepresentation you can "probably" get a court to force the webmaster to take action. Although its probably not just limited to that.

I would threaten the webmaster first.

Im not really up to tune on posting false information, but it would be logical to assume you have ground to stand on.

Can you provide links or do you prefer to keep Anom

 

If its a crap website dont worry.

If its a large website, multi organisation (mutli employee), you could probably contact some 'watch dog' authority.

 

Yes, the website is public website that list restaurants in a certain city that I have nothing to do with.

I would like the link to stay anom.

 

Do I have this straight?

This other website provides a listing directories of local businesses (or just restaurants).

You currently do not pay them to list your business.

The default list they have provides incorrect information.

To update your restaurants listing (the one you market for) you must pay a "listing" fee.

If this is correct I do not see how you can claim any loss of revenue. It is like you getting listed incorrect in the old white pages of a phone book, you never paid for it so you cannot claim a loss of any kind. Is this your situation?

 

And we're already up to at least a thousand dollars in lawyer's fees if not much more.

Just SEO your site and get it ranked higher, it really shouldn't be hard to rank above a generic directory page.