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Bug CRON throwing Exception errors

Discussion in 'Better Analytics' started by TheLimeDesign, Sep 28, 2017.

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  1. #1
    Hi there,

    I'm getting the following errors reported by the cron (pasted word by word, edited private details):

    <br />
    <b>Fatal error</b>: Uncaught exception 'Exception' with message 'DateTimeZone::__construct(): Unknown or bad timezone ()' in /home/XXXXXXXX/public_html/assets/plugins/better-analytics/library/DigitalPointBetterAnalytics/Model/Widget.php:111
    Stack trace:
    #0 /home/XXXXXXXX/public_html/assets/plugins/better-analytics/library/DigitalPointBetterAnalytics/Model/Widget.php(111): DateTimeZone-&gt;__construct('')
    #1 /home/XXXXXXXX/public_html/assets/plugins/better-analytics/library/DigitalPointBetterAnalytics/Model/Widget.php(83): DigitalPointBetterAnalytics_Model_Widget::getStatsWidgetStart(Array)
    #2 /home/XXXXXXXX/public_html/assets/plugins/better-analytics/library/DigitalPointBetterAnalytics/CronEntry/Jobs.php(15): DigitalPointBetterAnalytics_Model_Widget::getStatsWidgetData()
    #3 [internal function]: DigitalPointBetterAnalytics_CronEntry_Jobs::hour()
    #4 /home/XXXXXXXX/public_html/wp-includes/class-wp-hook.php(298): call_user_func_array(Array, Array)
    #5 /home/XXXXXXXX/public_html/wp-includes/class-wp-hook.php(323): WP_Hook-&gt;apply_filters('', Array)
    #6 /hom in <b>/home/XXXXXXXX/public_html/assets/plugins/better-analytics/library/DigitalPointBetterAnalytics/Model/Widget.php</b> on line <b>111</b><br />

    I'm using PHP5.6 and plugin is at version 1.2.3

    Any idea how to fix this?
     
    TheLimeDesign, Sep 28, 2017 IP
  2. WebDeveloperSahil

    WebDeveloperSahil Active Member

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    #2
    WebDeveloperSahil, Sep 28, 2017 IP
  3. digitalpoint

    digitalpoint Overlord of no one Staff

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    #3
    What is your timezone set to under your WordPress settings?
     
    digitalpoint, Sep 28, 2017 IP
  4. TheLimeDesign

    TheLimeDesign Well-Known Member

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    #4
    Here's the code at public_html/assets/plugins/better-analytics/library/DigitalPointBetterAnalytics/Model/Widget.php : https://pastebin.com/UH4bSyrV

    And I can't see how that problem that you shared is related to mine.

    It's set at UTC+8
     
    TheLimeDesign, Sep 29, 2017 IP
  5. digitalpoint

    digitalpoint Overlord of no one Staff

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    #5
    Do you have access to upload individual files to your server via FTP by chance?
     
    digitalpoint, Sep 30, 2017 IP
  6. TheLimeDesign

    TheLimeDesign Well-Known Member

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    #6
    Indeed I do. May I know which files would you like to have? I have the PRO version too, if that matters :)
     
    TheLimeDesign, Oct 1, 2017 IP
  7. digitalpoint

    digitalpoint Overlord of no one Staff

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    #7
    Can you grab this version, install it and see if the error goes away? A bit difficult to debug on this end since I'm not seeing the error, but hopefully this will take care of it:

    http://www.digitalpoint.com/better-analytics.zip

    (it's just a replacement for the normal version, not the Pro version)

    Let me know if that works please.
     
    digitalpoint, Oct 2, 2017 IP
  8. TheLimeDesign

    TheLimeDesign Well-Known Member

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    #8
    Hi there,

    Thanks for this! It's been a couple of hours now and there has been not a single occurrence of the error :D Seems like it's solved~
    I'll monitor it closely for awhile longer.
     
    TheLimeDesign, Oct 3, 2017 IP
    digitalpoint likes this.
  9. TheLimeDesign

    TheLimeDesign Well-Known Member

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    #9
    Hi there,
    There is another error that is occurring now, also thrown by the cron. Any idea on this?

    <br />
    <b>Notice</b>: Undefined index: metric in <b>/home/xxxxx/public_html/assets/plugins/better-analytics/library/DigitalPointBetterAnalytics/Model/Widget.php</b> on line <b>155</b><br />
    <br />
    <b>Notice</b>: Undefined index: days in <b>/home/xxxxx/public_html/assets/plugins/better-analytics/library/DigitalPointBetterAnalytics/Model/Widget.php</b> on line <b>160</b><br />
     
    TheLimeDesign, Oct 9, 2017 IP
  10. digitalpoint

    digitalpoint Overlord of no one Staff

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    #10
    Hmmm, that looks like a widget that somehow lost it's settings. Can you go in and edit the widget and make sure it *has* settings (specifically metric and days)?
     
    digitalpoint, Oct 10, 2017 IP
  11. TheLimeDesign

    TheLimeDesign Well-Known Member

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    #11
    How do I edit the widget (and what do I edit)? This is the widget on the admin dashboard, isn't it?
    It is pulling the data fine from analytics though. Everything is showing perfectly, I can even view realtime data, switch the metrics, but I'm still getting the cron error.
     
    TheLimeDesign, Oct 10, 2017 IP
  12. digitalpoint

    digitalpoint Overlord of no one Staff

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    #12
    No, that should be from a public facing widget under Admin -> Appearance -> Widgets

    You'll be looking for one who's name starts with "Better Analytics".
     
    digitalpoint, Oct 11, 2017 IP
  13. TheLimeDesign

    TheLimeDesign Well-Known Member

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    #13
    Hi digitalpoint,

    When I add the better analytics: popular widget, it doesn't appear. But when I drag the better analytics: stats widget, it works fine.

    Maybe this is causing the problem. How do I fix this?
     
    TheLimeDesign, Oct 12, 2017 IP
  14. digitalpoint

    digitalpoint Overlord of no one Staff

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    #14
    Just as a test if you delete the existing Better Analytics widgets, does the error stop?
     
    digitalpoint, Oct 12, 2017 IP
  15. TheLimeDesign

    TheLimeDesign Well-Known Member

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    #15
    It doesn't. I'm not really using the widget at all actually. I only added it for this testing. Something seems not right.
     
    TheLimeDesign, Oct 12, 2017 IP
  16. digitalpoint

    digitalpoint Overlord of no one Staff

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    #16
    Is it on specific pages? Public facing ones or admin?
     
    digitalpoint, Oct 13, 2017 IP
  17. TheLimeDesign

    TheLimeDesign Well-Known Member

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    #17
    U mean the widget? I don't have it enabled anywhere. The only widget that I use is the admin dashboard and it works perfectly fine.
     
    TheLimeDesign, Oct 14, 2017 IP
  18. digitalpoint

    digitalpoint Overlord of no one Staff

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    #18
    Ya... but when you are in your browser, what page(s) are you visiting when you are getting the error?
     
    digitalpoint, Oct 15, 2017 IP
  19. TheLimeDesign

    TheLimeDesign Well-Known Member

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    #19
    The error was getting thrown by Cron actually..It was not appearing on any page..
    However, it has mysteriously disappeared for the past 2 days over the weekend..
     
    TheLimeDesign, Oct 15, 2017 IP
  20. digitalpoint

    digitalpoint Overlord of no one Staff

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    #20
    Hmmm... strange... maybe there's some caching issue or something going on. I guess let me know if it pops back up. Really hard to debug on this end since I can't replicate it.
     
    digitalpoint, Oct 16, 2017 IP
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