Payoneer blocked our account &funds for out-of-date security reasons and still not lifted in 20 days

Herein I would like to summarize the truly awful service experience our company has endured by foolishly deciding to use Payoneer as our payment service of choice:


Three weeks ago I contacted a representative from your Support team to simply help clarify some transactions which they did, thereby resolving our inquiry. Yet thereafter, they proceeded to block those same funds (even though the problem was solved) with the justification that they were protecting our funds. This supposed “protection” has now resulted in our company losing business for more than three weeks. Despite several attempts to call your Support team and rectify this situation, including one call just hours ago, there has still been no resolution, demonstrating the complete lack of coordination and communication among the members of your Support team.

Every time they say 'we will expedite the process sir, it's a lengthy process' I have no clue why on earth you want to block someone's account and hard-earned funds for out-of-date so called security reasons and yet you don't (or maybe don't know how to) lift the ban when it's resolved and closed. This scattered and fragmented workflow within the Payoneer Support team has now caused our business to suffer, ironically, under the disingenuous pretext of being “protected”. So it is now that our team at Artbees would like to reciprocate the same earnest and genuine response we have been given over the last three weeks. Now after three weeks they do not even reply my tickets and tweets. and leave us with no option to start the legal process to see if we can release our funds.


Awful and irresponsive customer support, poor UI and UX, and extremely dangerous to your business is my review of this of cheap service. If you run a serious business do not rely on this service.

 

Payoneer is a scam! Nothing more!! When an account starts getting money saved up thats when they block it! Daylight Robbery.

 

in my case i never had any trouble with payoneer. Im always paying same company not receiving funds. Last time, they stopped transaction for no reason. After that, they asked for a copy of front and back of credit card. I received a reply thanks we forward it to department for processing. After like 15 days, recipient told me he never received funds. I checked in my bank account and they cancelled it without any explications. I still do not understand but i hate that way to do business. Why not contacting me, ask me more docs?

 

Why don't you consider more reliable and secure payment processer like paypal and escrow

 

I suggest writing s separate review about this. That's the least we can do.

 

I start to believe this is true.

 

Unfortunately PayPal stopped its service in Turkey which is my current country of residence.

 

Payoneer is good only for publishers who got earnings directly to card from Avangate, or other merchants. They have horrible fees and many problems with it.
Guys, order QCK card and you can do anything with no problems.

 

Thank you for this info about QCK card!
This looks amazing! Something I was looking for in the last few weeks.


Btw. Max, I'm sorry to hear that. People should be really careful with Payoneer. I don't predict that company will have bright future.
Guys, just look away for the alternatives, and if possible stay away from them and Skrill.