When we usually have an issue with any of google's product or service I find it very difficult to reach them. Why are they so poor in support? Share your views guys...
I would instead say that being a big company they should be good than any other. I see many small companies do better in terms of support. Google should learn from them.
Do you want to spend a really huge amount of money just for pay people for answer always to the same questions? I wouldn't. Money is Money. Google support forums have a really active community and you should find everything inside there, if that doesn't happens then is probably something that we don't have to know
It's a an insanely large company. Most of the things are automated, there isn't much that a support staff actually would be able to help you with. The things that they can help you with are all provided down to the smallest details in the help center.
I would rather say, we are getting delayed response from Google, there may be reason of bad queue system, for different subject categories.
As they have already said it is a very large company with thousands of inquires each day and most of which are meaningless or are the same questions, so they provide the answers in support forums which saves them loads of money and would not affect their rank or position.
Google would be overwhelmed with inquiries — many of them trivial and frivolous — if they opened up support lines. Don't expect to see it happen. Go to one of the Google forums with your issue.
Google offers fantastic support for customers. If you are not a customer, then you get no support. Why is that so hard to grasp? Customers are those that pay money for a service, so you can get fantastic support related to Adwords, where you are a customer and you pay them money. For all other Google services, you are not a customer --> no customer support.
imagine if they added an official contact email on their page. haha they would be overwhelm by tons of email
I do get problems with google,but i solved it by myself,i have never contact them,but if you have ADSENSE or ADWORD account with them,they will reply you fast. If you don't use adwords,adsense or analytic or any of their products then why did you contact them....
My dear friend Google is the one of the largest company in the world and i think they don't have enough time contact individually.
Well, why is it hard to contact Google? I won in the main office called them and talked to take off, it all depends on what you need.
No i think you are wrong. There support team always help us whenever we found any problem. May be you have not reached them.
Actually if you have an Adwords account, its real easy to get help. Are you trying to reach them for something else?