Paypal Dispute problem - urgent help

I am not sure how paypal can create chargeback or dispute after 6 months ?

I got this payment before 6 month for site selling and after 6 month he create chargeback on his credit card. I sent email so he told me that traffic is going down. he is stupid but i want to know what i can do for this please help me.

 

you will win, as buyer protection is for tangible goods only, dont' worry about it.

just make sure your balance does NOT go negative otherwise they will put you in high risk category, and your paypal will be closed.

 

date of transaction 12 th April 2013
180 days ( 6 months ) will be end on 12 th October 2013

so first of all its under 180 days( 6Months )
and i am 99% sure that u will gonna loose this case and your account will be under negative balance since its a credit card charge back .

 

It is Digital product

 

Agreed, this is a credit card charge back and this might have been initiated by credit company (on end user's request). So PayPal them self might not be able to help you on that.
I am sorry to say but I think you are going to lose this dispute.

The only solution i see for this is, try to talk to that person and sort things out with him personally.

 

PLus who initiate the charge back if he cancel the same he have to pay service charge to the bank for this .
So @phpsolution U take this in your mind if u r going to negotiation mode with the customer .

U will not get seller protection ( 200% ) even if u deliver the product .

 

This sucks but your best course of action is to try to get in touch with the buyer. Perhaps it's a misunderstanding or accident?

If this is a chargeback issued by the financial institution that issued the card then you're probably not going to be able to win just by contacting paypal. They won't be able to do anything about it themselves unfortunately.

Best of luck, PayPal fraud really sucks.

 

The OP will most certainly NOT win.

If it was just a dispute in Paypal, they would. But this is a chargeback from the credit card company, the OP stands very little chance of keeping this money as they cannot provide tracking for Digital Goods and that's what the CC company would require.

Legal action is the best way for OP.

WebDev

 

thank you for clarifying this to me.

regards

 

I sold him one good website he never did any SEO after purchase and traffic is going down so he did chargeback and now i lost my site and money too. I can't sleep whole night.

There is no solution for this or what should i do for future deal so it will never happen again

 

To be honest, I am in shock. I have never heard of chargebacks done so late. 3 months, yes, but I have never ever heard of chargebacks after 5-6months.

All of the payment options (EXCEPT BITCOIN), have to follow and process chargebacks from the creditcard company, so it is possible that his can happen using any of the other payment processing options.

what country are you in and what country is the buyer in?
if he has complained over the traffic going down, is there any way you can try to convince him to drop the dispute, and you will (at your cost) hire SEO experts to do SEO for his site (just say or promise whatever you have to do get the dispute dropped)

there are some people that are idiots, they hear about the sellers paypal protection, and think this is like "insurance" where they can get the money back from paypal, but what they dont realise is that they are "stealing" their money back directly from hard workers. (EG, many people on ebay wont pay for insurance for an item, as its covered by the paypal insurance, but if something arrives damaged / stolen in transit, the paypal insurance doesnt exist, and simply steals the money from the seller.)

Its just scary, I mean, I accept paypal for my webhosting company, but to think that all income for the last 6 months could be stolen back, sheesh.

maybe we should all move to bitcoin....

 

I am in USA and he is in DUBAI. he claim that this transaction is not authorized and he is not aware about this transaction.

 

does the email address on his paypal match the email address that you did business with?

 

then its unauthorized transaction .
do u know is this normal paypal unauthorized transaction claim or credit card charge back with the reason unauthorized transaction ?

If its normal paypal dispute then you have a big chance to win
if its cc chargeback then still you can win the case because he did the transaction on 12 th april and cc statement should reach to him by next month that is may2013 and now its september so he already made the payment towards cc company and no body can raise dispute by saying it unauthorized after the statement period over because each and every cc statement clearly stated that " if u have any dispute call us or notify us within 21 days else this statement will be treated as final "

Hope u understand what I am saying .

 

Well, i think as SAGILIO, yes you might still have a chance.

 

Take Visa, as an example, and their time period is 540 days for chargebacks (although it might vary depending upon region and local laws) and time limits for each step of it. The cardholder also has a time limit of 120 days from when they were made aware of the problem.

 

Oh wow, that is almost a year and a half.... :O

 

No u r wrong here
In visa- protection period 180 days

all over the world no exception even if if u have premier or platinum card like me .

 

It is 540 days (except maybe for some countries) in which to dispute it if the goods/service, albeit certain conditions attached. As I mentioned, there might be regional variations. Check the changes since October 2012, mate.

 

Yes i deal all communication with same email address. I am not sure how it can happen ? I am searching way to prove myself. It is pure cheating. I never sure how paypal think about buyer only . Thank you to Sangilo. I understand what you are taking to say