I have always had a bunch of problems with ipage shared hosting and their customer service. I wanted to start a thread here to let others know about ipages service, so they can decide to go with them or not. To list, here are some. 1. unlimited is not unlimited. They keep suspend your account noting that they are getting lot of requests and putting load on servers 2. Customer service average response time is 2 to 3 days!!!!!!!!!!!! Yes, it is real. 3. Upselling of third party services. Yes they are bad. Can you believe they try to sell SEO services? 4. More traffic means suspended account 5. They purposely inject malicious virus in to your files and folders and suspend your account saying that virus observed and recommend deleting "ALL FILES IN THE ACCOUNT".Moreover, they upsell a third party service called sitelock.com to PROTECT the site and delete the suspension on the account. WHAT A SHAME!!!!!! I know I am not alone having these issues with ipage, so please share some of their SHAMELESS ACTS here and let others know. Let's expose this CHEATER to the world. YES WE CAN DO IT.
I have heard the name iPage here and there a few times and just after I saw this thread I looked up the domain name. It is a 18 year old Valid PR7 domain with millions of backlinks. Which sort of means that it is a reputable company. As I have never used them so can't comment on any of your other points but one thing I'll like to add is that that the unlimited bandwidth and unlimited space claim/offer is always a lie. It seems many of the big names like Host Gator, blue host etc offer Unlimited BW. There is no such thing as unlimited. You are on a shared server and you are sharing resources with other people so it is natural if you go beyond a certain limit they will suspend your account because obviously they woudn't want the sites of their other users to get effected because its shared hosting.
Alright, we are off to a good start. Thanks for exposing ipage as a liar too. Also, I re-worded the title of the thread to reflect more of user dissatisfaction towards their service.
Nothing unusual here. iPage is a host owned by EIG (http://en.wikipedia.org/wiki/Endurance_International_Group), which is known for buying out hosts and running them into the ground. They care nothing about customer service or service quality, just money. But at the end of the day, it's your fault for going with an "unlimited" everything host for the price of a cup of coffee. People have got to start doing their research and using common sense before going with these hosts.
This is some good information to know. So called 'research' prominently depends on reliable information provided by others (just common sense) and the purpose of this thread is to provide that information.
Unfortunately, unlimited isnt unlimited at any hosting provider. It is really hard to gauge how much resources a site needs, but many popular sites will use too many resources then their allowed to. There is a stage where your site will really need to upgrade to its own vps / dedi As for hdd / bandwidth, unlimited hosts always have secret limits. For one, nearly every unlimited host will state that it is against its TOS to have 2 cpanel backups at any one time. Why? Because they want to make it difficult for anyone to actually use a decent amount of HDD space. In 2 years, I have met many hosts that offer unlimited, some actually terminated sites (without warning) when they reached 500mb hdd, and others at 1,000mb hdd -> and this is when users had signed up for unlimited. From what I have seen, many of the unlimited hosts often have stricter limits then a more honest host might have. I like to think of it in real life terms, like would you buy petrol from someone where its "unlimited fuel" for $1 per month (which would be fine for a whipper snipper or a mower for a tiny yard), or buy petrol from someone where its $1 per liter. regarding point 5, I am sorry, but I do not believe that this is the case. It may be something that has happened, but is not necessarily the fault of the host. It would have to be a very sick individual to do something like this, and may be that your site was hacked / compromised. I have seen sites using plugins / themes and having issues afterwards. regarding upselling, upselling is not good; however, is this generic spam messages with affiliate links? Or a recommendation to solve your specific problem? For example, if someone has an issue on their home pc, I might recommend them to buy kaspersky, it is not an upsell per sae, but a genuine recommendation. I often recommend products and solutions if it is something that is outside of my range.
Yes, it is UNFORTUNATE that unlimited is not unlimited at host providers, mobile providers, data providers, etc. As a matter of fact, unlimited is not unlimited anywhere So we are living in a world where 'something' doesn't mean 'something' and people are used to it and moreover they say, it is the same wherever you go and you need to pay more if you are not o.k with that 'something'. Regarding recommending/up-selling other products, they are not recommending a product to solve any particular problems. For example, I got emails from them to get their SEO services to bring traffic, etc. Also, they clearly stated that they recommend one of their partner to clean the sites, etc. etc. In summary, I am starting to believe that when you are in the market, if all the providers have same rules (no matter they are fair or not), you got to go by what they say and people are used to it.
Yeah, you are right, and I am tired of it... we have a mobile phone company here, where the parent company was terminating the resellers clients due to excess sms / calls, and to be honest, unlimited is really nothing more then a scam. But what is scary is that as there is no limit, we dont know what we can use before we face the consequences. Its not just unlimited that doesnt exist, there are other web hosting companies that sell stupid amounts, and this is almost the same to "unlimited". For example, just last week I was looking at buying out 2 different hosts, one of them had sold "200gb" hdd space to hundreds of users (when he had a only 20gb hdd himself), and the pricing was so stupid it would have been possible to really provide any sort of real service, so I declined as I dont want anything to do with the scam! Someone really needs to hold these companies accountable. But for me, from my point of view, selling something and NEVER being able to deliver it, and never wanting or intending to deliver it is an outright scam. But why do millions fall for the scam, and keep going back for more?
I am totally with you on this. Yes it is scam and as I said, people are so used to it as a "standard practice by every host" and if anyone complains, they say "you need to pay more and you get what you pay for" and discard the fact that what the host is promising is not delivered to the client. In my opinion, all providers following a STANDARD scheme leaving the end user with no choice.
Nhed, if you are not satisfied with iPage hosting, I would like to pay your attention to Bluehost company as their support is reliable and they provide one of the highest uptime rates in the hosting industry.
And I would like to take your attention completely away from Bluehost. They are owned by EIG, the same company that owns iPage. They are one and the same. Same horrible techs. Same overloaded servers and datacenters.
No they are not. They are all hosted in the EIG datacenter in Provo, Utah. The support personnel are the same EIG folks who support every one of their other brands. Nice try though!