Hi, I just joined Digital Point last week and am confused. I received a message from a member who wanted to purchase what I offered. He stated that my Paypal account was restricted when he tried to purchase. How do I go about to correct this? I tried to go to Digital Point directly by the "contact us" tab but it took me to a Twitter page. Got lost till I found this support & feedback link. My Paypal account is visible on the top right corner of the page so I thought my account was linked to Digital Point. Does anyone know how I can correct this? Will appreciate it, thanks! James
Thanks for your reply. I emailed Paypal about the situation and am waiting for their response. In the meantime, I have a question. How do I check to see if any of my ebooks that I uploaded on the marketplace have been purchased? I'm still new here and have a lot to learn. Also, I noticed that when I check into my items and click on the subject that it takes me to the salespage. Here, on the upper right side has a "Download Latest Version" tab. When I clicked on it, the PDF that I put up to sell downloaded. Is this also happening to anyone who enters my salespage? Are they able to download the PDF for free without purchasing? I didn't notice the "Download Latest Version" on other people's salespages but a click to buy tab on the same location. Does this only happen when I click on my own items? When someone else clicks my item does it take them to a "buy tab" ? A little confused here. Please advice, thanks!
When I click on the buy button on your sales page, it shows that the account of the person is restricted. Regarding your nest query, clicking on versions and then choosing the option below filename shows error for me.
Thanks for your reply! Paypal requested that I send in an identification to lift restrictions for receiving payments. In a very difficult situation. I'm a Japanese citizen and my name is registered in my hometown city office in Japanese characters and all identifications are in Japanese. When I registered for Paypal many years ago, I registered with an English spelling (James Hiramatsu). My credit card is also registered in Paypal with the same spelling. Now, they want me to change my English spelling name to the Japanese character name to lift restrictions. If I were to do this I'd have to change everything. I'd need to change my account name with you and everything I registered in English will have to be reregistered in Japanese. I would also need to have my bank account identification and have my credit card renamed. My question to you is, is there another payment receiving option in Digital Point other than Paypal? Please advice, thank you! Sincerely, James Hiramatsu
Okay if Paypal is the only choice, can I reregister my Paypal account name with Japanese characters in Digital Point? Please advice, thanks!