Payoneer support thread

Discussion in 'Payment Processing' started by PayoneerTeam, May 5, 2011.

  1. TuGa-

    TuGa- Well-Known Member

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    #341
    i have a question.. i have an account there to transfer from paypal, is it possible for you to give me a new routing and account number on my current account?
    bcuz paypal limited me and i will open a new account with them
     
    TuGa-, Feb 1, 2013 IP
  2. speedy81

    speedy81 Active Member

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    #342
    Hi David,
    Is there a way to remove a Pre-Auth Transaction from the card. I used the card with a web site payment and now its Pre-Auth, I want to cancel that. Please guide me.
    Thank you!
     
    speedy81, Feb 2, 2013 IP
  3. Nissim-Payoneer

    Nissim-Payoneer Active Member

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    #343
    The usage limit is $2,500.00 per day in cash withdrawals and $2,500.00 per day in purchases (total limit of $5,000.00).

    Please e-mail community [at] payoneer [dot] com and request a new US Payment Service number, and we will submit your request.

    Due to regulations regarding online payments and prepaid cards, we cannot manually cancel pre-authorization charges. Each charge, however, will expire on its own after a set amount of time (usually 7 business days).
     
    Nissim-Payoneer, Feb 3, 2013 IP
  4. speedy81

    speedy81 Active Member

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    #344
    I used the payoneer card to make a payment to a web site. They refunded the payment, but my payoneer account doesn't show the refund. It only shows me the payment. Nissim or David Please help me how do I find my refund?
     
    speedy81, Feb 3, 2013 IP
  5. David_Payoneer

    David_Payoneer Member

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    #345
    Reversed transactions can take a few days to process, and will show up on the card once it has received by Payoneer.
     
    Last edited: Feb 3, 2013
    David_Payoneer, Feb 3, 2013 IP
  6. Newestsys

    Newestsys Member

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    #346
    hello David
    can you check please my account under
    i'm waiting for approval for more than 3 weeks
     
    Newestsys, Feb 3, 2013 IP
  7. David_Payoneer

    David_Payoneer Member

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    #347
    I apologize for the delay. I have passed on your information, you should be updated within 48 hours.
     
    David_Payoneer, Feb 3, 2013 IP
  8. ibanezgrx1

    ibanezgrx1 Well-Known Member

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    #348
    Does the Virtual Bank's pricing differs from partner to partner?(like the regular payoneer card's pricing differs)
     
    ibanezgrx1, Feb 3, 2013 IP
  9. Nissim-Payoneer

    Nissim-Payoneer Active Member

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    #349
    There is no maintenance fee for the US Payment Service, and you only pay 1% of each payment received (which is the same for all partners).
     
    Nissim-Payoneer, Feb 3, 2013 IP
  10. ibanezgrx1

    ibanezgrx1 Well-Known Member

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    #350
    Hmm....I know the 1%(I am charged this 1% every time I receive money). But one of friend has no money charged on his incoming payments. He only payed a $20 yearly fee. This is why I was asking.
     
    ibanezgrx1, Feb 3, 2013 IP
  11. Nissim-Payoneer

    Nissim-Payoneer Active Member

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    #351
    In the past we charged an annual fee for the service, but we no longer do. However all payments are charged the 1% load fee.
     
    Nissim-Payoneer, Feb 3, 2013 IP
  12. TuGa-

    TuGa- Well-Known Member

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    #352
    hey i sent them an email but didnt got any answer.. you cant do anything?

    about this:

     
    TuGa-, Feb 4, 2013 IP
  13. Newestsys

    Newestsys Member

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    #353
    hello
    after receive the card and activate it, how cost the activation fee after the first withdraw to the card from paypal?
     
    Newestsys, Feb 4, 2013 IP
  14. David_Payoneer

    David_Payoneer Member

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    #354
    Please provide me with the ticket number you received when you contacted us (starts with LTK) and I will look into this further.

    You can view a full list of pricing and fees associated with your account by logging into your "My Account" page and under "General Information" you will see the "Pricing and Fees" tab.
     
    David_Payoneer, Feb 5, 2013 IP
  15. TuGa-

    TuGa- Well-Known Member

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    #355
    I sent an email to that email address and never got a reply now i used the website form and got this:
    unique ticket number: LTK12129071073651X
     
    TuGa-, Feb 5, 2013 IP
  16. David_Payoneer

    David_Payoneer Member

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    #356
    I have passed on your ticket, you should be receiving a response soon.
     
    David_Payoneer, Feb 5, 2013 IP
  17. David_Payoneer

    David_Payoneer Member

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    #357
    Our pleasure, we are here to help.
     
    David_Payoneer, Feb 5, 2013 IP
  18. TuGa-

    TuGa- Well-Known Member

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    #358
    David, you sure they normally give a new us payment number?
    i just been thru hell with the online support for nothing... i asked on the chat for a new number and explained the situation she told me to wait and boom i got 2 email to verify my account a questionaire and the assistent ignored me on the chat for like 20 minutes then she replied "we are closing now" and chat went off..
    i managed to send the documents and this morning i got an email saying i was verified again..
     
    TuGa-, Feb 5, 2013 IP
  19. David_Payoneer

    David_Payoneer Member

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    #359
    I apologize for the mix up.

    The reason you were asked to verify your account is because it has not yet been done (your account was enabled, not verified).

    I see you answered already and I have passed that on with a request to provide you with a new US Payment Service number. You should be receiving an update within 48 hours.
     
    David_Payoneer, Feb 6, 2013 IP
  20. TuGa-

    TuGa- Well-Known Member

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    #360
    it gets worse everyday.. in the questionaire i answered a few questions and one was why i use payoneer or where my money come from.. i explained i do cpa and put a link to my thread here on dp, now i got this:

    all i ever did was recieving $20 or so like 3 months ago, never got a single question from payoneer.
    I have around 7k to cashout from my paypal and all i did was asking the support there if i could get a new us payment number... after that i been asked for id again (i remember i sent it when i registered), i been asked to fill a questionaire and now because the support didnt read my questionaire correctly i am asked to show proof i am the owner of this forum?? when i clearly stated i had only a thread there because the support asked for a online store or where i was selling my services.

    this is so frustating and i dont want to imagine if i manage to withdraw the $7k for what i will have to go thru again
     
    Last edited: Feb 6, 2013
    TuGa-, Feb 6, 2013 IP