Feedback Not Able To Upload File In Market Place

Discussion in 'Support & Feedback' started by yh1988, Jan 20, 2013.

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  1. #1
    Hi,

    I was trying to sell my ebook in the market place.
    After writing my sales page, I try uploading my ebook to DP.
    However, it look like taking forever to upload the file.
    Even I switch to other browser, it doesn't help at all.

    One additional question:
    - Is there any charges to put my sale in marketplace?
    Since we are using the marketplace system in DP for each transaction?

    Hope to get some respond here. Thanks.!
     
    Solved! View solution.
    yh1988, Jan 20, 2013 IP
  2. digitalpoint

    digitalpoint Overlord of no one Staff

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    #2
    How big is your eBook (file size)?

    Yes, the charges are the same as they were before the new site.
     
    digitalpoint, Jan 20, 2013 IP
  3. yh1988

    yh1988 Well-Known Member

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    #3
    The file size is 167KB which I don't think it is a problem.

    Can I use my own link to sell instead?
     
    yh1988, Jan 20, 2013 IP
  4. Sensei.Design

    Sensei.Design Prominent Member

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    #4
    seems to be a similar problem to the one I reported
     
    Sensei.Design, Jan 20, 2013 IP
  5. digitalpoint

    digitalpoint Overlord of no one Staff

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    #5
    Sure, you can put it in your signature or something.


    Yeah... trying to figure it out. I've been uploading stuff just fine so not sure where the issue might be yet.
     
    digitalpoint, Jan 20, 2013 IP
  6. yh1988

    yh1988 Well-Known Member

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    #6
    I mean placing my own "buy it now" button in the thread?
     
    yh1988, Jan 20, 2013 IP
  7. digitalpoint

    digitalpoint Overlord of no one Staff

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    #7
    Nope sorry... eBooks are just too spammy. That's one of the reasons we built a digital goods marketplace. If you don't want to you use it, you don't have to, but you'll have to sell your stuff somewhere else.
     
    digitalpoint, Jan 20, 2013 IP
  8. yh1988

    yh1988 Well-Known Member

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    #8
    Okay. By the way, when do you expect the upload issue will be resolved?
     
    yh1988, Jan 20, 2013 IP
  9. digitalpoint

    digitalpoint Overlord of no one Staff

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    #9
    Not really sure... first I have to figure out how to make it *not* work... so far everything I've uploaded worked fine.
     
    digitalpoint, Jan 20, 2013 IP
  10. Sensei.Design

    Sensei.Design Prominent Member

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    #10
    Just guessing but could adblockers do any harm?
     
    Sensei.Design, Jan 20, 2013 IP
  11. digitalpoint

    digitalpoint Overlord of no one Staff

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    #11
    Yeah definitely... try it without? Ad Blocker always mucks stuff up since it blocks things like JavaScript and alters the DOM of the page.
     
    digitalpoint, Jan 20, 2013 IP
  12. Sensei.Design

    Sensei.Design Prominent Member

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    #12

    just tried without adblocker but didn't change anything for me.
     
    Sensei.Design, Jan 20, 2013 IP
  13. digitalpoint

    digitalpoint Overlord of no one Staff

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    #13
    Are you able to look at your browser console to see if you are getting any sort of JS errors in there or something?
     
    digitalpoint, Jan 20, 2013 IP
  14. Sensei.Design

    Sensei.Design Prominent Member

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    #14
    I checked for errors with FireBug but nothing came up
     
    Sensei.Design, Jan 20, 2013 IP
  15. digitalpoint

    digitalpoint Overlord of no one Staff

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    #15
    Hmmm... wtf... are you able to test a different browser to see if it's something specific to the browser or not?
     
    digitalpoint, Jan 20, 2013 IP
  16. Sensei.Design

    Sensei.Design Prominent Member

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    #16
    just checked with Safari on Mac but also not working, same for opera
     
    Sensei.Design, Jan 20, 2013 IP
  17. yh1988

    yh1988 Well-Known Member

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    #17
    I try uploading the same file in this thread and I am getting a error stating that the file size is too large to upload. In fact, my .pdf file only have 169KB.

    But I have no issue to upload a 3KB .txt file
     
    Last edited: Jan 20, 2013
    yh1988, Jan 20, 2013 IP
  18. #18
    This should be fixed... the system was incorrectly putting incorrect file size constraints on uploaded files at 100KB.
     
    digitalpoint, Jan 20, 2013 IP
  19. yh1988

    yh1988 Well-Known Member

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    #19
    It is working fine now.
    Thanks for great support!

    There is file size constraint for this thread as well?
    No problem to upload in marketplace now, but here...
     
    yh1988, Jan 21, 2013 IP
  20. digitalpoint

    digitalpoint Overlord of no one Staff

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    #20
    Attachments to threads are limited to 100KB.
     
    digitalpoint, Jan 21, 2013 IP
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