The Official Payza Support Thread [Abandoned by Payza]

Hi,
Please reply at RIPOFF REPORT title PAYZA PREVIOUSLY ALERTPAY FROZEN MONEY STOLEN MONEY, Internet

My question is IS it legal to keep customers' money frozen for a year to check it?
Thanks in advance

 

Hi Margo,

What did they say when you called in?

thx,
Chris!

 

What a loaded question! No sir, we are trying to protect ourselves and our customers from fraud! It is not an easy task as I'm sure you can imagine.

Anyone who gets suspend can call in and submit requested documents.

Thx,
Chris!

 

??? You did get an answer, the agent is waiting on your reply?? Check your email.

Thx,
Chris!

 

Hello Sherry,

I agree that it is an extra step for the customer but that's the only way to do it. It's free for them of course, at least there's that!


thx,
Chris!

 

why my question is loaded?
what controversial or unjustified question i asked?

I am not talking about submission of documents nor about call in .
when an account got limited why user cant log in ?
just tell me why ?

in paypal when limitation or ban imposed people still can log in the account and check their balance and after 180 days people can withdraw their funds.
why in payza we cant do this ? why fund and account access disappear in payza?

just tell me why ?

why we cant see our balance when we get limitation ?

 

Hello W,

I agree that it is an inconvenience when funds get frozen but of course we can all agree it's for security and anti-fraud.

Payza a scam? Hardly! We are growing and hiring more staff to keep up with the demand! In your case i do suggest you submit a ticket (which i'm sure you already did) and call in!


Thx,
Chris!

 

Hi M...

Someone will get to it soon, they will have to go through the 12 tickets you have submitted which will make it complicated but it will be solved.

Thx,
Chris!

 

boss u r a employer of payza and u get paid for your post in this forum
that's the reason its very easy to say that payza is not a scam


leave this job and join payza like us as a normal customer u will understand what we are talking about.



one suggestion kindly search a new job because who knows may be your next month salary also got frozen and u will get a mail like " access to this salary account restricted " lol

 

still no reply

 

Hi SC,

I've escalated the ticket for a reply, please note that if u call us u will receive immediate help to this issue!

Thx,
Chris!

 

Thanks, am on call. agent is looking into my account

 

Hi please help I can not login to your account. Here is the information we get: Access to your account is currently limited. Please contact Customer Support for assistance. Error: 236 He sent his ticket number is: FXJ-958-56859

 

Payza just reversed a payment ($80.4)from ages ago. No prior communication, nothing... I cannot even see the original purchase order since the reversal overrides this information. What a shame, 0 seller protection. I opened a ticket. Lets see if it still takes them 1 month to give a automatic response.

Sometimes I regret that I ever started with Alertpay but in the end I only keep them because certain of my users (number largely declined) cannot or do not want to use paypal.

Lets hope payza can cope with the pressure and become a real company with a positive image. I have doubts.

 

hello, please help me, my account payza hold, I sent a support ticket to the reason for the hold and guide me how to solve, but I have to wait two weeks has not been answered, please check help me

Ticket ID: YSV-122-39204

 

Is Payza and Egopay owned by same group?

During the last month it has happened to me twice that payments that i received in my Payza account were reversed and the reason given in the email rather vague. It said that my payer came in possession of fraudulent funds without knowing about it. WTF???? seriously???? So why should I suffer if my payer came in possession of fraudulent funds?

This is a complete nightmare. I used to think that Payza was a reliable payment method......

Is there any way to be 100 % sure that the money I am getting in my Payza is 100 % fraud free and won't be reversed in future? Because these type of emails give me minor heart attacks.

 

Hello Mr. XXXXX,

Thank you for your reply.

Due to a breach in our User Agreement and the risks associated with some of the transactions done through your account, we have made the decision to discontinue our business relationship with you for now. While we wish you the best of success in your future business endeavors, we respectfully ask that you seek another method of payment for your online business at this time.

Please note that only approved exchangers are allowed to operate through our network.

Please note that transactions with unauthorized exchangers are a direct violation of our User Agreement and may result in account suspension.

As we wish you the best in your future endeavors, we remind you that your name and information has been added to the Payza watch list and future submissions of this information will be declined. We will not honor any appeals to this decision.

Please also note that due to potential reversals, chargebacks, disputes and fines, your funds will be placed on hold for 180 days. After this period of time has elapsed, please contact us for a reassessment of the available funds in your Payza account.

Thank you for understanding.

Regards,


Fraud Prevention Analyst
Payza.com


Ticket Details
---------------------------------
Ticket ID: SMT-301-70703
Type: Issue
Status: Closed

_____________________________________________________________________________________________________________________________________________________________________________________
I am VERIFIED account user.

This is what reply i got from payza team, which totally make me mad and everythings.
My case which was restricted due Unauthorized Exchanger,
which i already explained everythings to them that i DO NOT KNOW that guy is an private exchangers.
I send fund 50 usd for exchange of a trust which he will be teaching me for forex guidance for gold trading, but in memo i only write "exchange....hope not scammers." ( but of cos he scam my money and blocked me in facebook after i send the money )
i wanted to seek more knowledge in forex but in return i got my money scammed and payza restricted my account and my money gone. about 1300 usd.
They requested all docs from me, and i already submit alot.
I already told them that i use alertexchangers which is verified by payza which payza can check about it., so it is IMPOSSIBLE for me to use other private exchangers.

That's all. After that, they said i do unauthorized exchanger.... this is totally madness.
I told them i really do not know that guys is private exchanger, i explained to them, and i beg them like a dog to release my account.
In return Payza Locked my account for 180 days and i guess they will be fines me about 500 USD after 180 days. and i'm not sure that 1300 still there. since payza will eat our money, as i read ALOT OF FORUM ABOUT HOW BAD IS PAYZA.

So in future for those who has an account with payza, before you send fund to someone, i guess you better check with SUPPORT and check that guy account before you send fund to him/her, if you send fund to someone who accidently is a private exchanger,
your account will be gone for 180 days. + 500usd fines. ( 500 usd fines completely madness fines. ) but i'm not sure about how much is the fines, i read some forum that did write he been fines by payza for 500 usd and will be deducted in his payza account.

And this is the worst payment processor that i ever use. Seriously.

P/S : after i use payza, and my account restricted, i try to do research about payza.... payza name really bad. I barely see someone that who praise about payza.

 

hi payaza team,

payaza restricted my account on 04 august 2012..when i try to login this appears

Access to your account is currently restricted. Please contact custmer support for assistance.

i submitted ticket for help got reply after 1 month..

reply was that

A photo identification document, such as a passport, driver’s license, country/state ID or medical ID. This identification must be valid and cannot be expired. Please ensure that your date of birth is visible and that it is scanned at a high resolution in color.

i have my country/state ID on which my date of birth and name is same as that of my payaza account..

but problem is that they also want

A proof of address statement, such as a bank statement, credit card statement, phone bill or utility bill. The name and address must match with the information listed in your Payza account. Please ensure that the statement date is visible and that it is dated within the last 3 months.

i have only available utility bill on which my address is different that i gave on my payaza account..the reason for this is that i changed my home thats why my address was changed because i made payaza account when i was in my old home ....but my city and district is same on both my bill and payaza account..

 

I've got quick question for Payza team. When will CC Withdrawals be enabled again for Serbia? It's been several years (I think) that have passed. I still don't use Payza because of that. And can you actually tell me which withdrawal methods are available for Serbia?

 

cash delivery in your hand lol
hey dont you read abt payza scam ?
read it before join again it will save your hard earned money

money is not safe in payzaa
I lost more than 1k$