The Official Payza Support Thread [Abandoned by Payza]

Hi Payza Team: I've a PM sent to your account about a personal account question and awaiting an answer

 

Ticket ID #WWS-553-24673

I need my money this week!!! please respond!!!!

 

Hi Marco,

I understand that your charge of bankwire withdrawal is $15 per transaction based on your site:

Fees and Processing
Electronic Funds Transfer
[TABLE="class: table table-condensed"]
[TR]
[TH]Type[/TH]
[TH]Fee[/TH]
[TH]Duration[/TH]
[/TR]
[TR]
[TD]Bank Transfer[/TD]
[TD]Varies[/TD]
[TD]3-5 business days[/TD]
[/TR]
[TR]
[TD]Bank Wire[/TD]
[TD]$15.00 USD[/TD]
[TD]2-4 business days[/TD]
[/TR]
[/TABLE]

However, you seem to charge $20 rather than $15, which I sent the support ticket to ask for your clarification on 28th July '12 with the Ticket ID: TMZ-723-13559
So far, I haven't received any response from you.

Now, I just noticed that the recently completed bankwire transaction of Reference Number 94B92-D190E-D8652 also charged $20 rather than $15 - Remember this $20 is calculated by the diffrence between the amount I requested withdrawal in Payza and the net incoming amount I received in my bank, means any fee taken by my bank for receiving the fund is separately charged, so pls don't ask me to check the fee I paid to my bank that is not a part of the $20 for both cases.


Am I misunderstanding any?

Pls quickly clarify this issue.

Thank you.

Sasukesan

 

Dont you guys get it, Payza is a rotten egg company with no proper compliance rules in order to handle their business.

Stop wasting your time with payza get all your funds out and let them just rot. There's tons of shit being said about payza so leave it at that.

Alertpay was way better then Payza.

Payza is just utter rubbish.

 

We've been gone through the signup process with Payza, but found it sad that our site could not be supported.
Overall our experience has been good apart from that.

@501, did you already have experience with them before since you are calling them a 'rotten egg company'?

 

hello
thanks payza is verified my account
i have to ask you if i want to withdraw funds via bank wire ,my withdraw will be subject to Intermediaries between banks?
cause those high fee
actually what is net Deduct fee with wire transfer?and what is min amount to withdraw via wire transfer to Jordan country

thanks a lot

 

Hi Marco,
Can you please check my PM? It's very urgent to me.
Thank you
============== EDIT ==================
Problem Solved! It was my regional bank's mistake.
Can you please close the ticket: #CPF-820-22230

 

Same over here, problem is still pending...tired.

 

I made a bankwire transfer on the 8/8/2012 and ,but I do not find it in my account in the bank,customer service of bank told me "let payza support give you scanner copy of the transaction wire",so Please can you check this for me

Reference Number: 8C930-7C709-D35FB

 

Mr. Marco So what happened in my case? Reference Number: 4BA3B-1760C-B09EB Ticket ID: RPI-553-90850 money has not came in my bank and nor you have given me any MT -103 till now. have you forget my documents? or money has not sent yet to me n thats why you can't give MT 103 to me? where are you as u just updated till now that papers on the way. hope you not on holiday today

 

Hey pranavjpr,

I'm not here to mislead you in anyway. I understand your frustration, believe me I do. I'm sure you just want to move forward and have this sorted out, that's all I want for you as well. I can confirm with you that the email you received was not my first MT-103 request. There seem to have been complications with our partners response time with regards to the MT-103 requests. For this I apologize, I am remaining receptive to your situation and following up on it as much as possible.

I already mentioned this to my superiors who are taking care of the issue.

Thanks for understanding
Take good care
Marco

 

Hey Jamessia,

Looks like this one cleared today! That's great news. Let me know if you have any other question.

Kind regards,
Marco

 

Hey Zakirhossain, Let's get this check out for you. Have you sent us a ticket request? I suggest you do this, let us know you are interested in our prepaid card and our support will be able to determine if your account is eligible.

https://helpdesk.payza.com/index.php?/Tickets/Submit

Thanks!
Marco

 

Hey JerryMAC,

Thanks for writing, but oddly enough, I didn't see your name in my inbox. Can you re-PM me your question, It looks like it never made it's way to me.

Thanks!
Marco

 

Hey RodriguezRCA,

I forwarded these informations including your attached documents to our banking ops. If all goes well, this should get sorted out with in the next 24-48 hours.

Thanks for the docs!

Take care

 

Hey Sasukesan,

Hmmm, if you are referring to a wire deposit the fee is actually 20USD and not 15USD. This could explain the misunderstanding.

We just recently waived our credit card deposit fee, so no more 3.5% fee, it's now free! Maybe this would be a good option for you to move funds into your Payza account.

https://blog.payza.com/payza/payzas-back-school-special

Hope this helps clarify the fee,
Take care
Marco

 

Hey adfile,

Great to hear from you again. This is actually a very good question. We will simply charge a total of 15USD for wire withdrawals. I hope this is not the case for you, but if by chance, your bank uses intermediaries, the fees would start to go up.

Definitely contact them first to find out how they receive international wires.

Take care!
Marco

 

Hey DarkSlayer,

Thanks for keeping me update, I appreciate it

Let me know if you need anything.

Take good care
Marco

 

Thanks for the info Tyweb,

The ticket is getting looked into. Our team will get back to you with some info concerning you transaction while our banking ops wait to receive the documents you requested.

We'll get back in touch with you as soon as we receive your docs.

Take good care,
Marco

 

hey Marco, I want to re-open a account of mine. Its email id was 'mrinmoy@mail.com'. I have sent a ticket in the payza website but no reply had come so far. My ticket id is #OMO-320-50795