The Official Payza Support Thread [Abandoned by Payza]

Hi Marco,
please kindly confirm receipt of the documents resent by me for further credit to my account and also please assist for the deposit for another client I referred to payza , I have referred more clients as well since I believe alert pay/ payza is still one of the most reliable payment processor out there. Kindly do assist am looking forward to your reply. Regards

 

Hi Marco,
Looking forward to your reply for both concerns.

 

Hi Marco still waiting for your reply to my concerns. Please respond. Thanks and Regards

 

Hi Marco, I would like to say a big thank you for expediting my relative Mr Singh's transfer into his account today he has received his funds into his account and I must say the entire procedure was swift for him, only five days from the date he did the bank wire. Support was Express. This proves beyond a doubt that Payza is a reliable payment processor. Thank you very much. I am definitely going to refer payza to all my friends. I would also be grateful if support can confirm receipt of my documents and deposit status as well. Thanks

 

They are not good, they are scammers...
They blocked my account without any reason and now my money (about $200) in it block too ... !
Ask them for open my account but they do not restore my account and do not explain more why, only told that I login with proxy !!
Damn to you Payza(AlertPay) !!

 

Hi sIiiS,

Please note that if we could support our valued members, we would. Understand that this is regrettably out of our hands. We sincerely apologize for this sIiis. I suggest you stay in contact with our staff member who started correspondence with you. Remember each new email you send them will reset your priority in our systems.

Have a look at what countries we support to make sure you are on the list.

https://www.payza.com/features/local-payment-options

Thanks for understanding,
Marco
Payza

 

Hello,

I received 2 payments from my shop (I'm using Opencart) and these 2 payments were directly "frozen". What is that?

 

Hi advenger,

I have escalated your issue with our banking operations. We shoudl have some news shortly.

Thanks,
Marco

 

Hi MojeHyip.eu,

I had our support send you a Trace ID to help your bank locate the funds you withdrew.

Your Payza back office comes equipped with a resolution center. You can get there by going to Main Menu then selecting resolution center. Enter the reference number of the transaction in question and fill out the questionnaire.

Have a look at the FAQ section we have about disputes and claims.

https://helpdesk.payza.com/index.php?/Knowledgebase/List/Index/116/the-resolution-center

Kind regards,
Marco
Payza

 

I requested a check on 7/10/12 and it is still showing pending. Is there a delay in mailingthe check?
Ticket ID: LCD-949-24714

 

Hi Marco,Hope you remembered me as last week we had an interaction regarding my $700 wired on 15th June, 2012 yet not credited. I am still awaiting for your response you had promised to. Please find here again some of my tickets I am sending since 22nd June, 2012 till the date but unfortunately no response till now. Tickets No.[#FNU-287-28702]: , [#ZOV-455-32170]: , [#JCX-228-41957]: and todays ticket no. #AIF-213-43401payza user id

 

When do you expect Payza debit cards to be offered? I am USA resident..

 

How can i change my funds from USD to INR in Payza account and then transfer it into my Local Bank account in India??

 

I am indian , how can verify my payza account?

 

My issue is that your withdrawal options are very rigid and country biased. I live in the Caribbean and for some reason we have to withdraw money through wire transfer at an extremely high cost. I asking that you extend credit/debit card withdrawals to Caribbean countries or lower the rates.

 

Thanks you guys for sharing your thoughts with us here on DigitalPoint.

 

Hello


Three weeks has passed,your Banking department no answer this issue for Me.


When all is said and done,How long will I get the real answer?


Charge a fee, the relative there should be a good service,


Say it again, I just want My money on Payza account


My ticket ID : SWP-525-31620


Best Regards


LIU FENG-CHI

 

Hi tanveer124,

Can you please submit a screen shot of the issue in a support ticket and let me know once you have done this. I will get our testers to look into the issue.

Thanks in advance!
Marco

 

Hello rafaell,

I apologize for the delay and thank you for your patience. Our resolution team is working to resolve your disputes in an expedient manner. You will hear back from them once they conclude everything.

Thanks!
Marco

 

It's normal that with growth comes an increase of support issues. We are aware that a percentage of members are facing issues and would like to remind everyone that to avoid unnecessary delays it's important to stick to the game plan. Deposit instructions must be adhered to. This means no 3rd party deposits, correct transactions reference number, proper bank deposit code and proper beneficiary if applicable.

From what we have noticed, 95 percent of all these delays could be avoidable if only the instructions had been followed.

If you are uncertain please read our FAQ.

https://helpdesk.payza.com/

Kind regards,
Marco
Payza