Install customer care - online chat solution for my visitors

Discussion in 'Site & Server Administration' started by asantha, Mar 31, 2012.

  1. #1
    HI,
    Does any one know good software, to install in my website, that visitors could chat online, like customer service,,, I have seen it on few hosting companies, can any one help plz
     
    asantha, Mar 31, 2012 IP
  2. aweks777

    aweks777 Active Member

    Messages:
    199
    Likes Received:
    1
    Best Answers:
    0
    Trophy Points:
    53
    #2
    Livezilla is the best free option as far as I know.
     
    aweks777, Mar 31, 2012 IP
  3. samirj09

    samirj09 Well-Known Member

    Messages:
    335
    Likes Received:
    8
    Best Answers:
    0
    Trophy Points:
    125
    #3
    Actually livezilla is no longer free. I suggest you use Zopim. They have a great free edition as well. http://www.zopim.com/
     
    samirj09, Mar 31, 2012 IP
  4. waseem4836

    waseem4836 Peon

    Messages:
    12
    Likes Received:
    1
    Best Answers:
    0
    Trophy Points:
    0
    #4
    i think zopim or olark, both are good, give them a try
     
    waseem4836, Apr 8, 2012 IP
    jessy1 likes this.
  5. tiffanywilliams12i2

    tiffanywilliams12i2 Peon

    Messages:
    164
    Likes Received:
    0
    Best Answers:
    0
    Trophy Points:
    0
    #5
    try all find what works for you
     
    tiffanywilliams12i2, Apr 8, 2012 IP
  6. CoreyPeerFly

    CoreyPeerFly Notable Member Affiliate Manager

    Messages:
    394
    Likes Received:
    24
    Best Answers:
    5
    Trophy Points:
    240
    #6
    I also recommend Olark. From http://www.olark.com/features:

    [fieldset=Some of Orlark's Features]
    • Use Olark anywhere!
      Chat with visitors on your website from your desktop, your laptop, your iPhone, or your Blackberry. We work with standard chat (IM) clients (like iChat, Pidgin, and Meebo) and services (Google Talk and Jabber) which means YOU get to decide what software to use.


    • Monitor visitors and initiate chats
      Salespeople need lots of information right at their fingertips. That's why we provide that information right inside the buddy list, unlike our competitors, allowing you to start chatting with a visitor even if they haven't messaged you.


    • Know your users
      Olark lets you know all sorts of useful information about your users in real-time.


      For example:
      • Visitor name, email, etc. through optional pre-chat form or integration with your current login system
      • Visitor page location (know exactly when they're on an important page!)
      • Referring site
      • Have they been to your site before?
      • Geo-location (where on Earth are they from?)



    • Simple Integration
      Get full Olark integration by pasting a short bit of JavaScript.



    • Continue chats across pages and off-site!
      Chats persist as visitors move through your site and even off-site when a visitor follows an external link!
    [/fieldset]
     
    CoreyPeerFly, Apr 8, 2012 IP