Does Digital Point have Customer Services admin with Contact Form/email

I have tried to find some contact details regarding how to contact Digital Point admin system. The only available Contact details seem to be Twitter account, however out of few queries I've sent there, I got only one tweet reply, that actually was not very helpful and customer services like.

 

Same here.. Wanna contact them about an ad I placed.. How do we get in touch with them?

 

This is where you can find support for the Digital Point advertising system.

 

I was just given an infraction for placing this thread in the wrong category!!!!
It clearly says in the summary of the category that you can ask here any question about Digital Forum and all you need to be helped with.

So I needed help with finding how to contact DP other than Twitter - they gave me an infraction, admin didn't bother to answer anyway to this query. It seems there is lack of logic in actions of those behind the scenes here and lack of respect to the members.

 

i think they should add next option may be email address or form submit.

 

This post was placed in this category from the beginning. Otherwise someone tries to cover lack of logic in giving infraction. If any lack of clarity within the website, then its admin's fault and something to improve on, not the newbie's user. 1 infraction point is not the end of the world, but as given without the logic and following own policies, then its very disappointing and certainly the forum loses its appeal and respectable aspect.

 

Then post can be moved to and back from other category and it will generate an edit note then, not really convincing. Post asking about how to contact definitely can't be purposefully placed in the wrong category, and your policy states it shouldn't be stricken with the infraction. Therefore still no logic and really an explanation of such an unreasonable action.

 

It's not about granting immunity, it's about logic and integrity. Your policy says:

Thread started in wrong category - If you start a thread in the wrong forum because you do not have enough posts to start a thread in the correct forum (the Buy/Sell/Trade forum, for example), you will receive an infraction.
If you start a thread in the wrong category, but it appears that you at least attempted to put it in the right forum, you generally will not receive an infraction.
The logic is that it seems you don't need to have any posts to start thread in this category. Or even when you do, I had enough posts at the time of starting this thread. Plus once again, why purposefully I'd put a thread asking as a newbie how to contact DP effectively in the wrong category. While defending the fact that this post was moved, you're consistently not telling in which category it was placed, that it was so wrong (!!!). Plus it was created almost a month ago, while infraction was given yesterday. The action if meant to happen, should be applied with more immediate effect, not after a month if the moderator does the right monitoring (I can see big forum as explanation here, but the action is not right anyway...).

Please bear in mind that underlined sections are the core of the message to avoid picking on something that is secondary to the main issue.

 

Once again you made a point about secondary issue defending lack of logic in not logical manner. What a nonsense about post immunity and its time frame- totally unrelated to the the lack of monitoring and lack of logic in applying the policies. I underlined the statement:If you start a thread in the wrong category, but it appears that you at least attempted to put it in the right forum, you generally will not receive an infraction.

Is it hard to see that asking about contact details in general chat might make sense plus there were no benefits of placing that in other category? Probably you won't answer directly as it would require to admit a lack of logical thinking, or if it will be an answer it will be not logical. Simply shameful lack of consistency in applying own policies and nonsense. Or rather some admin and moderators do not know forum policies that well and strike infraction as it pleases.

I also notice that General Chat and Suggestion and Feedback are SUBCATEGORIES not CATEGORIES (!!!) of the same CATEGORY forum- Digital Point. Quite disgraceful to miss it and fail to notice that there was an attempt to place the post in the right category.

Intro to the general chat category says: [h=1]Forum: General Chat[/h]Anything your heart desires can be posted here (assuming of course there's not already a different area for it).

Probably any bored or malicious admin or moderator can state that it's already in different category - let's get on with infraction.

 

Nothing wrong with moving posts to the right places. However, there is no answer , so the point is rather silly- you didn't answer directly or rather not at all - (simply copy and paste if you did)DIRECT answers you gave to the main points:

- Why you gave an infraction for the post placed in the category/forum Digital Point which is the RIGHT category, and only subcategory was wrong, plus subcategory said you can place there whatever the heart desire, WHILE your policy says:

If you start a thread in the wrong category, but it appears that you at least attempted to put it in the right forum, you generally will not receive an infraction.

- Why to place question by a newbie about contact details in Digital Forum- general chat category is so wrong?

Do you mean you treat all users with lack of respect, giving infractions as it pleases, against own policies or bending them, no direct and logic answers and explanations?

That's pathetic, same as the fact that you failed to answer the issue but you just gave me another infraction for bumping threads.( Laughable. Don't forget that you moved this post to the section where people can write what they like and don't like. Legally you obliged to make a disclosure that you don't want to hear what people don't like or you will give them an infraction as it pleases, as policies are only for the display) Again no explanation. Plus it's so easy to find similarities between many posts. There is no much new things people can come up with, so what's the point of the forum. They can come up with different views and angels of the issues, but nothing totally new, so you should probably give infraction to everyone that keep this forum alive, as the point of the forum is for people to write.

If people lose a respect for your site due to the failure of respecting own policies and users above all , you can give them thousands infractions and there is no bother. There is something like a freedom of speech, and only forums that respect that, can truly survive. One user that decide it's too pathetic for them to use undilligent forum, makes millions in a few years.

 

If you are unhappy with the 'customer service' that you have received, then you should ask for a refund.

 

I appreciate so many details, however still no answer to the main main issue:

Why you gave an infraction for the post placed in the category/forum Digital Point which is the RIGHT category, and only subcategory was wrong, plus subcategory said you can place there whatever the heart desire, WHILE your policy says:

If you start a thread in the wrong category, but it appears that you at least attempted to put it in the right forum, you generally will not receive an infraction.

To Agent000 Your response is quite touching, but here the issue of the customer service is not related to money or any tangible aspects.

 

My point is that customers are people that pay for things. You were complaining about the lack of customer service from Digitalpoint. As you are not paying anything, why are you complaining about not getting 'customer service'. Only customers should be expecting any sort of service.