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Can anyone just reverse their payments at paypal?

Discussion in 'PayPal' started by Quahas, Mar 1, 2012.

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  1. #1
    Hi!

    I've been selling a product without refund possibility and it has made couple people to reverse their payment/open a dispute at paypal (allthough I CLEARLY state that I do not offer refunds).

    Is this anyhow avoidable? I think it is just ridicolous that paypal reverts the transaction and leaves me without anything, yet buyer still keeps the item.

    Any tips are appreciated.
     
    Quahas, Mar 1, 2012 IP
  2. jestep

    jestep Prominent Member

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    #2
    No way to prevent it assuming your customers are clear on your policies and the product that they are going to receive. Paypal and credit cards are all designed to protect the buyer with little or no protection for the seller.
     
    jestep, Mar 1, 2012 IP
  3. Quahas

    Quahas Greenhorn

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    #3
    Gosh, okay. Guess I'll have to deal with it then.
     
    Quahas, Mar 1, 2012 IP
  4. ThePassiveIncomeBlog

    ThePassiveIncomeBlog Active Member

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    #4
    Are you a ebay seller?
     
    ThePassiveIncomeBlog, Mar 2, 2012 IP
  5. Pandanger

    Pandanger Greenhorn

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    #5
    Regardless of whether you personally offer refunds doesn't matter because PayPal and eBaY require you have seller protection, which means they will refund if they feel it needs to happen. It sucks, but that's how it goes.
     
    Pandanger, Mar 5, 2012 IP
  6. xenon121

    xenon121 Active Member

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    #6
    is there no solution or alternative way?
     
    xenon121, Mar 7, 2012 IP
  7. Quahas

    Quahas Greenhorn

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    #7
    No I don't sell at eBay. How is it possible for paypal to require me to have a refund policy? Assuming that I'd clearly state that I don't offer refunds in the sales page.
    Seems kind of weird.
     
    Quahas, Mar 7, 2012 IP
  8. jestep

    jestep Prominent Member

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    #8
    Your refund policy is that you do not offer refunds. You don't need to have a policy that says you will accept refunds, just a written policy. This way a customer cannot say they didn't know what your policy was if they dispute a transactions. Doesn't help a whole lot in trying to win, but it does help some.
     
    jestep, Mar 7, 2012 IP
  9. Pandanger

    Pandanger Greenhorn

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    #9

    When you agree to their terms of service, you basically tell them you will abide by their arbitration agreements, which includes seller protection. It's really easy to just make a new account.
     
    Pandanger, Mar 8, 2012 IP
  10. carpentrylai

    carpentrylai Member

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    #10
    Paypal has screwed me over a couple of times when I sold a lot on eBay. Once, the customer wanted his money back so it was refunded and they never sent the goods back to me. Sigh. Still mad about that.
     
    carpentrylai, Mar 8, 2012 IP
  11. icegin

    icegin Peon

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    #11
    This is one of the reasons why people use Paypal to purchase products/services online: because it offers a certain level of protection if they are cheated by the seller.
     
    icegin, Mar 8, 2012 IP