Hello Friends..., This is my second problem in Payoneer account. I have attached payoneer account to Plimus by contacting Payoneer costume support, after it they was blocked my card. When I'm going to load money to card not allowed enter card number, it display unknown number, I have checked it accurately, But not allow to load money. Please help me to activate my card.
Hey, It is very rare for us to block a Payoneer account, and in the event that we do block an account we will notify you via e-mail with further details. If your account is blocked, however, you will be unable to use the card or have the account loaded. I would suggest that you contact our Customer Support team at http://www.payoneer.com/contactUs.aspx. For immediate responses you can contact them via telephone and live chat, and via e-mail you will get a reply within 2 business days. They will be able to pull up your account details and tell you the status.
please contact with support team and after verifying some security question unblock you account or reissue new card
hello! i have payoneer but i not yet load money in card . So passed 6 month the is blocked . how i reopen card . Thanks.
Hello In order to unblock your account you can contact our customer support team and they will help you out. If the matter is urgent you can use our live chat option. Thaks David
Have you contacted our CS department in regards to the issue? They can be reached via telephone, e-mail and live chat via this link: http://www.payoneer.com/contactUs.aspx If you've already contacted them and want to PM me your ticket ID number, I'd be happy to check the status for you.
hi payoneer i heard about the new update of the account numbers but i didnt receive the email to change my account numbers i get my card 1 week ago and and i want to request a payout from my partner (.sharecash.org) so i want to know if i can request the payout without problem, or contact payoneer support to send me the new account numbers , and also i want to know if i can still useing my card with ATM to get my money if i change my account numbers thank you.
Hey, The prepaid card accounts and affiliate accounts linked to them have not been changed in any way. We are in the process of transitioning to an improved bank for our virtual account service, however as I mentioned, this will in no way effect your prepaid card. You can go ahead and begin requesting payouts to the prepaid card from your partner without issue. Of course, the card can be used to make ATM cash withdrawals or purchases at any merchant location worldwide accepting debit MasterCard.
My account has been blocked and i have no money loaded in the card yet, can i unblock it again? I am new with the card. I've no idea what to do. I need help please :-(
Hello, You can unblock it, you just need to contact our customer support and they will help you with unblocking your card. In addition, to be fully reactivated you will need to receive a payment from a Payoneer partner. Please feel free to ask any further questions.