Bug Paid for Site Sale - Won't Clear From My Items Won

Discussion in 'Support & Feedback' started by MTUser2010, Jan 19, 2012.

  1. #1
    I promptly paid the seller for this DP website sale: http://forums.digitalpoint.com/showthread.php?t=2373583

    Nothing happened, no transaction ID in paypal showed in my account. I tried paying again, and asked the seller to refund me so that it clears. It is still there.

    Please can someone help me clear this as an item that I need to pay for?
     
    MTUser2010, Jan 19, 2012 IP
  2. Smyrl

    Smyrl Tomato Republic Staff

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    #2
    You have to pay with the PayPal link on sales thread. Failure to do so leaves your record showing failure to pay.
     
    Smyrl, Jan 19, 2012 IP
  3. MTUser2010

    MTUser2010 Active Member

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    #3
    Thank you for the reply. The sales thread had a BIN. I clicked on it to buy it. Once I did that I was shown a link on that page that said pay for your site now via paypal. I used that link to pay the seller the first time. When that did not result in the site clearing from my account in "Items Won" in Marketplace, I tried paying from the link Items Won too. That did not work either to remove it from my list of things that I need to pay for.

    Am I stuck with this or is it possible to get administrative help to clear it? The seller will verify that I have paid (twice!).

     
    MTUser2010, Jan 19, 2012 IP
  4. digitalpoint

    digitalpoint Overlord of no one Staff

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    #4
    It sounds like it might be an issue with the sellers PayPal account. You may want to have them check their settings in their PayPal account to make sure they have not set their account to never send IPN notifications.
     
    digitalpoint, Jan 19, 2012 IP