Official Filesonic.com Launch - Announcement & Feedback

Filepost-Filesonic not work for me

 

Me too, FP ==> FSN don't works about 3 days ago

 

Make sure to create a good security question also, hackers can't make changes to your account with knowing the answer

We are aware of the issue and are working the resolve the issue with remote upload from FilePost

Best regards,
Marco

 

I knew that
My question was how long the time between the finished download and a new download is
1 hour? 15 Minutes?

Sorry, my quesation was not good written in my last post

 

is sales statistics as usual for yesterday/today for everyone?

 

credit card payment is not working, it shows error after submitting, something like that: payment failure

 

Oh thank you Hish, now I feel much better knowing that

 

I am a premium lifetime user. I have paid to get a lifetime account.
For several weeks, my account does not work.
I have opened 5 tikcets with filesonic without any reply from any kind.

The chat function on filesonic.com has never worked. I have tried 100s of times
and everytime the same message: Nobody is available to chat, send a request.

I have no idea why my account does not work.
I want explanations, I want it to work again right now.
I am about to call paypal and VISA to get my money back because every day make
it look much more like a robbery.

 

Start a premium affiliate ticket here http://www.filesonic.in/zendeskAuth, make sure you selected Account Type * : Premium

 

The problem is I always get the same message. I am sure this is the correct email.
Everytime I open a new ticket, I get an acknowledge with a ticket number and a link referring
to the same url you gave to me:


No user found with such email.

 

Then wait, Hish or Marco will surely assist you.

 

s21 is very slow.Hish please take a look at this.

 

S67 95 kB/s premium download speed

 

Hi,
If you could open an affiliate ticket or PM us with a link you were getting these speeds from, that would be a great help

Best regards,
Hish

 

Please PM me or Marco your e-mail address

Best regards,
Hish

 

I am very frustrated and disappointed about Filesonic customer service.

My account has been suspended for account sharing ????.
I have never shared my account with anyone.
Customer service replies are absolutely not constructive.
I have had to wait a week to get a replY even if the filesonic webiste itself
mentions an answer within 24hours.

I have no explanations, I have had no warning, I only have add threats that if
it happens again, my account will be closed.

I WANT explanations, I WANT to know what happened.
You cannot decide to close an account and let people without any explanations,
excuses, or any kind of worry.
I have lost hours trying to understand what happened, hours waiting for a reply,
hours trying to find a solution for my business.

This is not an acceptable and professional behaviour.

 

Hi,
Are you still receiving this?

Best regards,
Hish

 

What this means is that your account was hacked and shared. Please send me a PM or open an affiliate ticket and we can make an exception and reactivate your account.

Remember - the security of your account is your responsibility! Set a unique, secure password that is letters & numbers and a security question to avoid this!

Best regards,
Hish

 

My password is extremly secure. If my account has been "hacked" as you say, this is that YOUR system is not secure enough.
2nd point, I have asked several times with tickets to get access to my 2 free 1 month voucher withouy any reply.
I really fed up.

 

I do not know. My friend tried purchase premium from my site, it got that error twice. An hour later he tried again, payment was successful, but I didn't got sale count. So i opened affiliate ticket and you told me that sales are counting correctly and everything is fine... I think there could be card proccessor's problem, you should take a serious look into it, because i think that I lost some sales, other users too.