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24/7 Ticket Support. We don't provide live chat support, so how can you see that we are offline? Please read carefully, before posting !
No... You pay closer attention before posting... If you don't provide live support then why is this enabled in whmcs???? You might wanna check that out.
??..??.. It could be enabled for "Sales Support", which means support for pre-sale questions. If you have been around the hosting industry long enough, not all offer 24/7 sales support, and no, not all offer live chat support as well. Unless you are a small host that has no support tickets in a ticket queue and can offer live chat "technical support", disregarding the customers that actually submitted a support tickets, support needs for a live chat conversation.
Dude, I've been in business since 2008. You have no room to talk here. Check the records for your self dnscoop.com/hostingder.com the guy above clearly mentioned he didn't provide live help... so yeah, no it wasn't there for "pre-sales questions" I don't even know why I'm arguing.. the only reason why I posted the screesthot is because he wa trying to make me look stupid by saying "We don't provide live chat support, so how can you see that we are offline?" well dude, it's right there on your site....
That feature was only on testing and has been disabled long time ago. We didn't even advertised as provided "live chat support" ! We don't claim, so what's the point?