Moneybookers Locked my account, Help??

Discussion in 'Payment Processing' started by dilawer, Oct 2, 2011.

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  1. #1
    Hi guys!
    MB just banned my account for providing incorrect Birthdate over and over [I was providing the correct date but it would show me that it is incorrect] so now they have locked it and require my passport/National Id card. I provided them my passport Image but haven't received any email from them nor have they unlocked my account. So, it would be highly appreciated if you guys help me out with this one.


    Best regards
     
    dilawer, Oct 2, 2011 IP
  2. speedy81

    speedy81 Active Member

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    #2
    Usually Moneybookers take a bit of long time to send a reply. It may take few weeks to check the identity. Please try to call them.
     
    speedy81, Oct 2, 2011 IP
  3. shanmarsh2

    shanmarsh2 Peon

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    #3
    We hope you understand that Moneybookers Ltd. has a strict.Hear nothing from them for a month, no response from support.They locked my account and I sent ID over a month ago and can't get any response from them.
     
    shanmarsh2, Oct 2, 2011 IP
  4. atinga

    atinga Active Member

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    #4
    You would definitely here from them. Their support is a bite slow but they more than always get back to you .
     
    atinga, Oct 2, 2011 IP
  5. dilawer

    dilawer Well-Known Member

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    #5
    I'll try to call them and will let you guys know the outcome.
     
    dilawer, Oct 3, 2011 IP
  6. dir18

    dir18 Active Member

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    #6
    Send a twitt on their official twitter account and you will get reply within 24 hours(guaranteed)
     
    dir18, Oct 3, 2011 IP
  7. Maureenlinks

    Maureenlinks Peon

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    #7
    contact moneybookers support for this matter.
     
    Maureenlinks, Oct 3, 2011 IP
  8. Mega B

    Mega B Well-Known Member

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    #8
    I would say the only thing you can do is get in contact with customer support and explain the situation with them as they are the only people who can sort it all out for you.
     
    Mega B, Oct 3, 2011 IP
  9. dilawer

    dilawer Well-Known Member

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    #9
    I contacted them and provided my passport scanned image, Then i received an email telling me that my account has been unlocked but it is still locked what should I do?
     
    dilawer, Oct 11, 2011 IP
  10. bbharath

    bbharath Well-Known Member

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    #10
    contact again to them as their would be some problem. Their reply always slow but they will solve the problem.
     
    bbharath, Oct 11, 2011 IP
  11. dilawer

    dilawer Well-Known Member

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    #11
    Well Fortunately My account has been unlocked and I am really thankful to all you guys for your suggestions and help.
    Thank you Everyone specially dir18 for telling me to tweet them, it worked and i got response pretty quick.
     
    dilawer, Oct 11, 2011 IP
  12. httn

    httn Active Member

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    #12
    MB is bad. they blocked my account . Ask for id . ok? I have send to them alrealy but they said dont see anything . lol. my balance is 40$ still 2 yeras . Bad services.
     
    httn, Dec 27, 2011 IP
  13. Pitu

    Pitu Active Member

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    #13
    u want to say that moneybookers locked your account with 40$ for 2 years ?
    r u still can log in your account ?
    if yes raise a support ticket it should be released now
     
    Pitu, Apr 5, 2012 IP