AlertPay Online Community Support

Hi karthimx

All AlertPay emails are sent from an email address ending in “@alertpay.com”. Please be aware that some individuals send emails using AlertPay's branding and logo to defraud members and/or gain access to sensitive personal information.

If you receive an email that claims to be from AlertPay but was sent from a different domain or an email asking you to provide your password, transaction pin, or verify your account information, this email was not sent from AlertPay. Please forward these emails to .

Please visit our Security Center if you would like more information. Click here to visit our Security Center: https://www.alertpay.com/en/security.aspx. We place these warnings on our site for your protection.

In the event that you have provided sensitive information regarding your AlertPay account, please submit a ticket to "Security/File a Report", https://helpdesk.alertpay.com/index.php?_m=tickets&_a=submit, so we may further investigate this case.

Cheers

Sean

 

Thanks, Site reported.

 

Date: 12/12/2011 11:28:51 AM
Reference Number: D78C0-8FF31-E2386
Transaction type: Debit
Name/Email:
Current Status: Completed
Amount: $133.80 USD
Purchase Type: Service
Shipping Details: Not Provided
Details (optional):

please give back my funds !

 

who debited your funds?

 

i guess alert pay

Date: 12/9/2011 7:49:15 PM
Reference Number: EB9E6-CEEA4-BA29E
Transaction type: Debit
Name/Email:
Current Status: Completed
Amount: $0.97 USD
Purchase Type: Service
Shipping Details: Not Provided
Details (optional):

Just noticed 3 days bac i had a similar sweep.... i do guess only alertpay can take any amount less than a $

Recently i had submitted al my documents and removed hold on my account

Now this type o things are really frustrating !


Please send me back my funds immediately.. i am damn tensed about this situation n its really big money !

 

is this circus ?

 

Finally i got my two transactions reversed and got around 135 $ back in to my acccount... However these mistakes do yield in many side effects. Losing Peace sleep n what not.....

A Processor should be a role model than simply doing brainless acts...

I was denied many a disputes earlier. sooner r later i will post all transactions which alertpay staff did not respond well.... I think we sufferes need to get compensated for wrongfulacts

 

I had a failed transaction with xeobux and at that time i dont know about this thread

Hello,

Thank you for contacting AlertPay's Resolutions department. I am happy to assist you.

We are in the process of resolving your transaction dispute. However, to reach a prompt resolution, you must respond to the Contact Request email that we sent to both you and the seller. Please take some time to read the instructions and respond accordingly.

If you do not respond to the Contact Request within 10 days, we will assume that you have resolved the issue with the seller, and we will close this dispute.

Please do not respond to this email.

Regards,
----------------------------------
Thank you for choosing AlertPay! If you have any additional questions, don't forget to consult our FAQs at www.helpdesk.alertpay.com!

Résolutions
www.alertpay.com
"My Way to Pay"

Ticket Details
===================
Ticket ID: JYA-585446
Department: Transaction Dispute
Status: Closed



After Few Days



To the buyer: Our records show that your AlertPay account is currently "ACTIVE" and not frozen.

XeoBux Payment Posted on: 08 Jul 2011 08:50 AM
================================================================
Hi, I've talked with my customer. The issue is fine now. Please don't frozen
my account anymore.
----------------------------------
If you have any additional questions, feel free to check out our helpful Frequently Asked Questions at https://helpdesk.alertpay.com



Hello,

Below is the buyer's response. We require the seller to address the buyer's concerns and resolve this issue. Please note that in order to justify the denial of a refund, we require the seller to submit proof that service was received by the buyer. Proof may be submitted in the form of a screenshot of the seller's admin panel. Time limit is 2 days.

=================================================================================================================
> Seller is lying he has not at all turned up and please send my money back
>
> He has cheated not only me but 100s of customers
>
> I want Alertpay Team to act in good faith and return our money
>
> PLEASE FREEZE SELLER ACCOUNT
>

----------------------------------
If you have any additional questions, feel free to check out our helpful Frequently Asked Questions at https://helpdesk.alertpay.com

Resolutions Team
AlertPay Risk & Compliance Department

Ticket Details
===================
Ticket ID: STN-596627
Department: LP - Dispute in Progress
Status: Closed



Resolutions Team
AlertPay Risk & Compliance Department

Ticket Details
===================
Ticket ID: STN-596627
Department: LP - Dispute in Progress
Status: Closed



Final reply

The seller in question is no longer active with AlertPay and their account does not contain any funds to issue refunds at this time. We are still working on recovering the funds. If successful, we will contact you and attempt to provide you with a refund.

Please refer to our User Agreement which can be found at https://www.alertpay.com/en/legal.aspx

Regards,
----------------------------------
Thank you for choosing AlertPay! If you have any additional questions, don't forget to consult our FAQs at https://helpdesk.alertpay.com/

Resolutions Team
www.alertpay.com
"My Way to Pay"

Ticket Details
===================
Ticket ID: JSL-148474
Department: LP - Dispute in Progress
Status: Closed



The scammer has easily escaped !

 

Another scammer just escaped !

Hello,

Thank you for contacting AlertPay's Resolutions department.

Please note that the seller in question is evidently facing some issues a this time. Their account does not contain sufficient funds to issue refunds at this time, however we wish that you would attempt to contact the seller in the meantime and try to resolve this issue directly with them. In the meantime while our investigation and funds recovery is in progress you may attempt to contact the seller once again. If the seller fails to respond and address your issue within the next following 3 business days, reply to this email to receive further assistance.

Regards,
----------------------------------
Thank you for choosing AlertPay! If you have any additional questions, don't forget to consult our FAQs at https://helpdesk.alertpay.com/

Resolutions Team
www.alertpay.com
"My Way to Pay"

Ticket Details
===================
Ticket ID: JSL-148474
Department: Transaction Dispute
Status: Closed

raj
Jun 30

to supportdesk
Hi Sir,

I tried to contact the seller but in vain

Please do help me in this regard

 

Access to your account is currently restricted. Please contact Customer Support for assistance. Again is it my mistake to tell truth !

 

hhahahahahahahaha
good good

See and feel the pain for using ap

 

i want use alertpay and paypal for my blog: http://www.vn-sophie.blogspot.com
Can you help me?

 

Hello truong1603hd,

If you would like to integrate our buy now buttons on your website, the first step would be to submit the website for review. This process is meant only for Personal Pro and Business account holders who want to sell their goods and/or services online.
Submitting your website/business for review is simple and fast. Just follow these instructions:

1. Login to your AlertPay account.
2. Click on “Profile”.
3. Under “Business”, click on “Websites”.
4. Click on the orange “Add Website” button
5. Fill in the questionnaire’s required fields and click on “Send”

Allow 1 to 4 days before a decision is made.

Best regards

Tarik

 

Hello lotoftalks,

We have fully restored access to you account. We apologies for the inconvenience.

Best regards

Tarik

 

Hello,

Thank you for contacting AlertPay's Resolutions department.

After examining this specific case and the seller's Terms of Service, the Resolutions Department has decided that your claim is justified; However, our recovery efforts have not been successful. We are still working on recovering the funds. If successful, we will contact you and attempt to provide you with a refund. At this point the seller's account does not contain sufficient funds to give you a refund.

When you engage in a transaction, you accept a seller's Terms of Service, which is applied at all times. For future transactions, we ask you to closely review your seller's Terms of Service prior to making a purchase. Please refer to our User Agreement for more information:

Regards,
----------

alertpay plz make a note of this i want mine hardly earn money back ....

that scammer run away now i think so with the money by done cashout by his bank and now he does not have funds he will bever use that same alertpay acc ....

so what about mine money alertay this is not fare i think so mine money is stolen and now u cant do any thing cause no money in scammer alertpay acc .... not at all fare mine all 300 $ gone i think so now



thats not the solution alertpay has to do something for this

otherwise no use using this payment processor !!!!!
Thats what i was afraid of and it happen at-last


Alertpay mine :Ticket Details
===================
Ticket ID: QMY-227823
Department: LP - Dispute in Progress
Status: Closed


send that scammer any phone number or any bank details or address so that i can catch him

i want mine money thats all !!!

 

Hi AlertPay team,
Would you please take a look at my ticket (I sent you a pm), you guys promised that will give me an answer 3 months ago but I've never heard anything later. Thanks

 

Hi Alertpay. Are you working to re-enable check withdrawal for international members?

I don't have bank account

 

Hello money$maker,

We have been looking into instating such a service but in the meantime this is not an option we currently provide. Once we anticipate the release of such service, we will defiantly be posting an article on the matter. Feel free to have a look at the current articles we have published on our blog. www.blog.alertpay.com .

Best regards

Tarik

 

My bankwire withdraw was completed on 12/19/2011 and still no money in my bank account.
This will be the poorest Christmas in my life,and this was my last transaction with alertpay.....

 

Hi, I've heard some reports of your services going to end in march next year, is it true?