Feedback Hello admin!?!?! Tried to ask you about an "infraction", and no email to respond to.

Discussion in 'Support & Feedback' started by deeve007, Nov 20, 2011.

  1. #1
    Hello,

    I received notification of an "infraction", and I don't know what the email is actually describing as the issue, or even the comment I made, as the thread it seems to refer to (http://forums.digitalpoint.com/showthread.php?t=2318644&p=16936478#post16936478) I don't recall posting in, plus am at a real loss as to what I would post anywhere that would warrant an infraction.

    If you could contact me on a real email address so we could clarify the issue that would be greatly appreciated.

    Thanks,
    Dave
     
    deeve007, Nov 20, 2011 IP
  2. Smyrl

    Smyrl Tomato Republic Staff

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    #2
    You posted, "Could you PM me the details please?"

    Now check the FAQ.

    Bumping Threads - Do not bump or ask people to bump threads with "PM me details", "send me the URL", "I'm interested", "sold", or any other unnecessary post that can be made by PM.
    ** In addition, when responding to someone's thread, you may not post in the thread to "send more information", "PM me the details", "PM sent", or anything similar. If you are interested and don't have a valid question that applies to everyone else then you must PM the original poster. **
     
    Smyrl, Nov 20, 2011 IP
  3. deeve007

    deeve007 Member

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    #3
    Thank you for clarifying.

    But like I said, a "real" email address would also assist with clarification.
     
    deeve007, Nov 20, 2011 IP
  4. Smyrl

    Smyrl Tomato Republic Staff

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    #4
    Members can PM any mod who happens to be online or use twitter to contact admin. Twitter link is found at the bottom of each page.

    Take a little time to look around the forum and explore links, stickies, and FAQ.
     
    Smyrl, Nov 20, 2011 IP
  5. deeve007

    deeve007 Member

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    #5
    That's fine, unfortunately not everyone has time to explore every element of a forum, and if I've received an email from someone logic would say I can reply to that email.

    Unless you're PayPal or Google of course, so I thought. ;)

    Oh, or Apple (*remembers painful app submission/review process...* *shudder* )
     
    deeve007, Nov 20, 2011 IP
  6. sarahk

    sarahk iTamer Staff

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    #6
    Most form emails I get sent come from noreply@... and if you want to make contact you have to trawl through their site to find the right details. Most of the time contact throws you straight to help.
     
    sarahk, Nov 20, 2011 IP
  7. deeve007

    deeve007 Member

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    #7
    Even Google give a working way to reply to them if they are penalising you in some way. Something to think about perhaps.
     
    deeve007, Nov 20, 2011 IP
  8. robjones

    robjones Notable Member

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    #8
    They don't sound very responsive, deeve. You should insist on getting your money back.
     
    robjones, Nov 20, 2011 IP
  9. deeve007

    deeve007 Member

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    #9
    Oh boy, the old "don't complain of a free service" style comment. Didn't take long.

    So why is it that a viewpoint offering a difference of opinion is instantly viewed as a negative? Especially one that's avoided any form of abuse or similar, but simply conveyed an opinion. It's a web forum, I would have thought thicker skins would abound from experienced members.
     
    deeve007, Nov 21, 2011 IP
  10. robjones

    robjones Notable Member

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    #10
    Why does my opinion differing from yours make me "thin skinned"?

    Would it have been thicker-skinned to say policies should be altered on demand provided the member's been here at least 2 weeks?
     
    robjones, Nov 21, 2011 IP
  11. deeve007

    deeve007 Member

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    #11
    I missed the part where I suggested policies should be changed on demand...?

    And in case I misunderstood the forum title, I thought "Suggestions & Feedback" meant this forum was a place for... umm... suggestions & feedback. Am I wrong? Wouldn't be the first time, nor the last, so happy to be enlightened. :)
     
    deeve007, Nov 21, 2011 IP
  12. deeve007

    deeve007 Member

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    #12
    And related, as commented in this thread: http://forums.digitalpoint.com/showthread.php?t=2334519#post17010294

    Why do I get an "infraction" for asking to be PM'd info, but the majority of sellers do it constantly, providing minimal information about the sites they're selling? I think the potential of being ripped off by a seller scam is far worse than my asking for some info to be PM'd.
     
    deeve007, Nov 21, 2011 IP
  13. sarahk

    sarahk iTamer Staff

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    #13
    Historically we've had a real problem with people asking for private messages in the thread. A seller would start a tasty thread with "minimal information" and after 5 pages of requests it would become apparent that there is a problem with the deal but the "feedback" would be swamped by another 5 pages of requests. The requests added nothing to the thread and hid the questions that were raised.

    The rules are meant to be reasonable. In this case, if you ask for something and the response will be via private message then it makes sense to ask via private message. If the answer was going to be public then it makes sense to ask the question publicly.

    By the same account if someone asks the OP to post traffic then there is little point in 3 more users saying "me too". The request has been made, the OP knows and will either do it, or not.
     
    sarahk, Nov 21, 2011 IP
  14. deeve007

    deeve007 Member

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    #14
    Thanks for the explanation, appreciated. My initial post above actually came from the many, many sellers who always write "PM me", hence thought it was the norm to ask that.

    So moving on from that... with regards to sellers, could you not make it mandatory to provide at least some basic info on their sales listings? Enough to indicate some evidence of what they're selling/saying? I'm not saying it needs to be as comprehensive as Flippa, but at the moment it seems the majority of listings are either scams or sellers trying to get something for very little. I'm a little tired of having to PM just for the site URL, for example.
     
    deeve007, Nov 21, 2011 IP
  15. sarahk

    sarahk iTamer Staff

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    #15
    That's certainly a frustration that is being raised and we're always trying to prevent scammers which is behind the domain verification and paypal verification tools.
     
    sarahk, Nov 21, 2011 IP
  16. deeve007

    deeve007 Member

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    #16
    As I've posted in that thread mentioned above, I've had a few times where it's taken a half dozen PMs or more just to get some basic info such as evidence & numbers/ratio of organic traffic, which to me is a basic for any site selling. I've been here less than a month and getting very frustrated at the amount of time I waste getting basic info from sellers, I can't imagine how it must be for those who have been here longer. It starts to make Flippa, even with their higher prices, seem a better place to frequent. At least you can avoid wasting your time getting the basic site and traffic info for the majority of listings, and time is worth $$$.

    For me these should be mandatory before any site can be listed for sale:
    - domain name
    - traffic (with GA evidence earning a gold star listing or similar)
    - ratio organic traffic (with GA evidence earning a gold star listing or similar)

    Even adsense earnings aren't as important as that since it's traffic that counts for that anyway.

    Anyway, just some suggestions.
     
    deeve007, Nov 21, 2011 IP
  17. sarahk

    sarahk iTamer Staff

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    #17
    I'd like a flag for "ever been banned from adsense" and a count of number of indexed pages (google)

    If it takes so many private messages to get basic info from the seller then that comes down to the sellers sales technique and trust that you are a genuine buyer. Should we be dictating the sales methodology? If you go to Amazon there are countless books on how to sell, how to close a deal. What works best for the buyer may not be best for the seller and we'd be stuck in the middle debating selling philosophies.
     
    sarahk, Nov 21, 2011 IP
  18. deeve007

    deeve007 Member

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    #18
    True, but some basic info I think should be mandatory, same as the basic info you need to provide if selling a car on most good car sites ...etc.
     
    deeve007, Nov 21, 2011 IP
  19. browntwn

    browntwn Illustrious Member

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    #19
    You could just decide to buy from sellers who provide the info you want and don't waste your time with the others.

    On the other hand, If I want to buy a good site, there is a pretty good chance I don't want its details, and the name itself, listed publicly in some DP thread where it persists forever. It cuts both ways.

    The solution, as always, is that you get to decide who you want to do business with.
     
    browntwn, Nov 21, 2011 IP
  20. deeve007

    deeve007 Member

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    #20
    Fair point. Though certain details you could have only available to logged in members, and then seller could check a "site sold" option to remove all info.

    And the main thing personally is that I have wasted a hell of a lot of emails back and forth to get some basic info from a seller (eg. organic traffic ratio), which should be made available up front imho.

    Anyway, as the forum says, some suggestions/ideas.
     
    deeve007, Nov 21, 2011 IP