AlertPay Online Community Support

Hello AlertPay!

1. In my country; Sri Lanka, Can I withdraw AlertPay balance to my VISA debit card, if I get verified with the particular debit card?
2. Can I get verified my AlertPay account just by withdrawing AlertPay balance via a check?
3. Is it possible to change the my account from premium to personal? If yes, how can I do it?

 

One query, How can we transfer paypal balance to alertpay and vice-versa? Is there anyway out?

 

hi,alertpay I am facing a huge problem to reply your e-mail from yahoo . My ticket ID IS - [#ODT-124310] , I received last reply on 10 th November 2011 and after that I replied to that ticket on the same day but today 12 th novemeber I got e-mail from yahoo by saying that " Failure Notice Sorry, we were unable to deliver your message to the following address.

<supportdesk@alertpay.com>:
Message expired for domain alertpay.com " today ( 12 th novemeber 2011 ) again I replied to the ticket [#ODT-124310 ,can you please confirm me that u receive it or not ? I am so confused . thanks and please answer me

 

after my documents are approved now I cant send e-mail to alertpay customer support , it says always " Sorry, we were unable to deliver your message to the following address.

<supportdesk@alertpay.com>:
Message expired for domain alertpay.com. Remote host said: 452 4.2.2 http://mail.google.com/support/bin/answer.py?answer=6558 p8si21407250pbj.198 [RCPT_TO] " so this is intentional from alertpay.com ?? .am I right ? Alertpayteam I know you are reading my post so please tell me why I cant send e-mails to your supportdesk from 10 th November ? though I already send another reply today .. [#ODT-124310]: Your AlertPay Account this is my ticket number . I need urgent assistance .

 

http://www.facebook.com/permalink.p...id=147664075305982&notif_t=feed_comment_reply read this page u will find that not only me other member also face the same problem after their documents getting approved .
and those members are waiting for over two months .

So just tell me is this intentional ? if yes just tell me I will not contact your support desk anymore .

BTW I submit new ticket for this problem --- Ticket ID: UEA-436956

 

Hi worms11

As I don’t where you live, I am giving you two sets of instructions.

This set is for bank wire deposit, https://helpdesk.alertpay.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=169&nav=0,7

And

This is for bank transfer deposit, https://helpdesk.alertpay.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=40&nav=0,7,9

If you tell me where you are from, I will tell you which option is available to you.

Cheers

Sean

HI dumindushalika

For our members in Sri Lanka, you can withdraw via bank wire.

For bank wire withdrawal fees you may consult our website, https://www.alertpay.com/en/fees.aspx

You can verify your account through a bank wire deposit.


Here you will find the steps on how to verify your account, https://helpdesk.alertpay.com/index....d=287&nav=0,17


Here you find the steps on how to initiate a bank wire deposit, https://helpdesk.alertpay.com/index....=169&nav=0,7,8


Since we want our members to verify their accounts and to have as many options as possible to do so, we are going to waive the usual bank wire deposit fee just for the purpose of verification. However, the minimum amount for deposit by bank account is $50.00 USD, so you cannot do bank wire verification if you do not intend to deposit at least $50.00.


What account do you currently have? Would you like to upgrade or downgrade your account?

Cheers

Sean

Hi gijvan

You cannot exchange money between PayPal and AlertPay, there is no authorized exchanger.

Exchanging funds through an unauthorized exchanger is a strict violation of of our user agreement, and could lead to a fine and suspension.

Cheers

Sean

Hi Laora

Could you please refrain from posting multiple post in this thread, along with sending me multiple PMs.

My security team is aware of the issue, and they have informed you of what to do. There is no need to use multiple channels.

Please only deal with my security team as it concerns this issue.

Thanks for your cooperation.

Cheers

Sean

 

Hello, I have withdrawn funds from my alertpay account via bankwire, the status of the request of funds changed from pending to completed yesterday i.e. on 11/14/2011 2:43:23 PM, but, the problem is that I haven't got the funds into my Indian Overseas Bank account..........

Can anyone tell me why I haven't got the funds into my bank account?? Do I need to wait more days for the funds to show up in my bank account statement???

Thanks

 

The same problem here.
I have sent a support ticket,please check.
VBV-740937

What is the problem?do the bankwire withdraw option disabled too?

 

11/8/2011 Withdrawal To AlertPay PrePaid Card Pending

Today is 11/15/2011 already

what is going on?

Ticket ID: GJC-850215

No answer.

 

Hi, when did the status of withdrawal transaction changed to complete in your case? How long you have waited for the funds to show up in your bank account after the status of transaction changed to completed? Btw, I have also just sent a support ticket to alertpay, please kindly check it and solve the issue Ticket ID: ZLL-661876 Regards,

 

Transaction changed to complete on friday,and takes 1 day to show up on my bank account.

 

Reply to thread #507
currently I have personal pro plan. I'm going to downgrade it. Is it possible to do?
Why didn't you talk about other withdrawal methods; check and credit card withdrawals?

 

Its only wiretransfer allowed for my countrie,but looks like wiretransfer is gone too.

 

I want to transfer from India and Australia to my Alertpay Account..

 

Hi digyourpc & marhahajcs,

Bank wire transactions are still active and available. When the withdrawal transaction status reads as "Completed" in your AlertPay account, it means we have sent the information to your bank. The time at which the funds are credited to your bank account may vary due to the time required for banks to receive funds.

Thanks
-Luke

Hi Zelenoglad,
Please review our website for processing time frames for deposits and withdrawals, which includes Prepaid cards: https://www.alertpay.com/en/deposit.aspx

As your ticket was sent yesterday, please keep in mind that due to the amount of tickets we receive, there can be delays longer than a few hours with our replies.

Thanks
-Luke

Hi dumindushalika,

To verify your account please initiate a bank wire deposit as suggested in post #507.

In regards to downgrading your account, you can do so in your account.
1. Login to your AlertPay account.
2. Click on "Profile".
3. Under "Personal", click on "Downgrade Account".
4. Under “Personal Starter Account”, click on "Downgrade Now".
5. Click on "Confirm".

Please note, you will only be able to downgrade to a Personal Starter account once and if you have not surpassed the receiving limits of $400 USD per month or $2000 USD for the lifetime of the account.

Thanks
-Luke

Hi worms11

To deposit into your AlertPay account from these countries, please:

1. Login to your AlertPay account.
2. Click on "Deposit".
Select Bank wire or certified check or money order.

Thanks
-Luke

 

I understand that,but normaly it takes 1 day in my bank.My transaction got completed on friday,so im waiting 4 days now.
I will check my bank account tomorow again.

 

Hi, I PMed you a while ago but my $200 are still locked over 2 months now. Can you please help me? The support ticket is:
[h=1][#GTR-957027][/h]
Very bad support

 

Alertpay is safe processor for me , am having great experience with them ,

 

Well...the security team replied with an approval of my verification documents, and also asking what the relationship between me and the guy that sent me the stolen fund...although i have replied the email, but now am still waiting for reply for like over 48hrs now.

All i want is to have my AP account back, so i can at least use the funds in there and also use it for subsequent transactions too.

I also have a question to ask...can my account be a stater pro without the ability to receive credit card funds? Cos the guy that sent me the stolen fund, i guessed, must have used credit card funds which got reversed by the issuing bank. Please is this possible? And will i be able to get my account back?

 

Hello AlertPay,<br>I live in Saudi Arabia and I need to transfer funds on monthly basis to people living in many countries such as: India,&nbsp;Sir-Lanka,&nbsp;Nepal,&nbsp;Bangladesh, Jordan, Egypt, and others.<br>I understand that I have to open a Business account with AletPay, and do "Mass Transfer", but how do I make sure that the&nbsp;recipients received&nbsp;their money, and through what banks in their respective&nbsp;countries?.<br>Does every recipients have to open an AlertPay account. Can I directly deposit/transfer funds into their banks accounts from my Business AlertPay account?<br><br>Thank you&nbsp;&nbsp;&nbsp;