AlertPay Online Community Support

Why is the withdrawal to prepaid card still pending after 6 days?? when will it go through?

 

I am from INDIA, so i cant even deposit from my Bank and use for my payments. Only withdrawal to Indian banks is allowed as of now. waiting for Alertpay to fix the issue with VISA and Mastercard

 

Hi everyone

Please be advised that we are having some issues. Some of you may not see some of the options within your AlertPay account.

Our team is working on resolving the issue.

I thank you for your patience and understanding.

Cheers

Sean

 

Hi sudu846

Members in India are able to deposit and withdraw using bank wire.
You can follow these instructions on how to deposit money from your bank into your AlertPay account, https://helpdesk.alertpay.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=169&nav=0,7,8

Cheers

Sean

 

HI want2makecash

Could I please have your account name to look into the issue?

Cheers

Sean

 

hi alertpay support yesterday i withdrawal by bank wire and today its still pending and alertpay change the date for the transacction, alertpay play with ur members or what, i request yesterday not today, i cant use a withdrawal to bank account from USA and i use a bank of my country and now i see the same problem.
Ticket: PQJ-746010

 

Hi cmst23

You can refer to this page for deposit and withdrawal processing times, https://www.alertpay.com/en/deposit.aspx

Cheers

Sean

 

Please try so tht we can add Funds directly via credit card to alertpay account

 

Since yesterday when i try to log in all i can see is this message "Access to your account is currently restricted. Please contact Customer Support for assistance." you asked me to send you some documents showing my name, date of birth and full address and i sent them immediately and till now i can't log in to my account and didn't even heard from you anything ?

 

Hi

Can I have your AlertPay account?

We try our best to do everything as promptly as possible, however there are times when it might take longer than usual. I apologize for that.
However, it is important that our team verify the documents properly, and ensure they meet our compliance standards. We examine cases based on priority, and based on when they were submitted.

Thanks for your understanding and patience.

Cheers

Sean

 

Contacted in another post

 

Sean Inbox please

 

Chris can you please tell me can i get my money back? I actually did a deal with some one on an exchange forum.The deal was that i'll pay 42$ in alertpay to him and he'll pay me 40$ in paypal account.but when i send him money on alertpay he goes offline and didn't pay me 40$ in paypal and he is not replying to any of my emails now ...i have a proof of whole conversation of a deal with him is saved in my messenger and i also i have a proof of thread where he replied to my post on the exchange forum..
CAN YOU PLEASE HELP ME OUT IN THIS CASE AND TELL ME HOW CAN I GET MY MONEY BACK...

THANX waiting for your reply.

 

zero sales from alertpay today. any problem?

 

Just sent it a support ticket. You'll get a resolution a lot faster than posting it here

 

AlertPay withdrawal to Indian Bank account pending since 10/31/2011. Its been 6 working days so far!!! What do you suggest, Alertpay ??

Is alertpay India Bank wire transfers going through for other DP members since last week??

 

Hi fizzer mark

As fugepuppy you can submit a ticket to our resolutions department, https://helpdesk.alertpay.com/index.php?_m=tickets&_a=submit

Exchanging funds is in direct violation of our User Agreement and may result in the suspension of your account. To view a list of the exchangers our members can use through our system please do the following: 1) Login to your AlertPay account and click on "Withdraw". 2) On the right hand side you will see: "Withdraw funds through an AlertPay-recognized exchanger" 3) Click on the word "exchanger"
Thank you for your understanding.

Cheers

Sean

 

Hi supersenwins

May I have your account name to look into the matter?

Cheers

Sean

 

SO tell me should a submit a ticket or not? As you said that exchanging is not acceptable by alertpay and they may suspend my account..So please give me right advice..

 

Hi fizzer mark

You are probably not going to get your money back, as you did not use an approved exchanger.

Cheers

Sean