AlertPay Online Community Support

Sean thanks for the pm but it didnt help as Im aware of the money not being there.

Please could you tell me if this account below is affiliated with alertpay.

Barclays Account number/ 50216844 sort code- 203647

 

Hi

The steps were to initiate the transaction within your AlertPay account. You have not done that. There is no record of that transaction in your account.

For the security of your account, please do not post account specific information an on open forum.

Please follow the steps I sent you.

Cheers

 

When can we we get credit card payments in Alertpay??

 

Hi rahuldas14

Unfortunately, Visa and MasterCard processing is disabled. It stems from an integration issue within our system on our service providers.
We are working diligently to fix this issue. This is as frustrating for you as it is for us.

I have not been able to speak to anyone who is working on resolving this issue, so unfortunately I am not able to give a time line. I am hoping to get more information early next week.

American Express has not being affected by this issue, and still processing. You can suggest to your members to either attach their American Express credit cards to their AlertPay accounts, or purchase American Express prepaid cards.
I apologize for the inconvenience, and thank you for your patience.

Cheers

Sean

 

American Express is a rare entity in India.

Things like this harms your reliability. You should have atleast mailed all the users about this. Suddenly we came to know about this from customers.

 

Hello Sir,

I am from Pakistan. I just made an account on alertpay, I have added the bank account aswell, I'm about to receive a payment in the account. I just want to know if I can withdraw funds from here or not?? . Please let me know ASAP.

Thanks

 

Dear Alertpay ,
Im not making accusations or blaming anyone but I want to get to the bottom of this and now have asked Barclays (instead of my bank Lloyds) to focus on the account holder and find out where the money went.
That bank account quoted is not mine Sean,it wont be on my file and seeing as Im British born and bred I can understand simple instructions in my own tongue lol.
I dont want to send money as Im long term with PP and it was just the firm I was trying to purchase from uses your company.
All Im trying to do is establish whose account it is and then take it from there.I just need a yay or nay that the said Barclays acct is/is not connected with alertpay.
Just to show you Im not thick I have just made a small cancelled deposit with alertpay ok?
Thanks.

 

hey alertpay support team.
Why you dont want to start work in Afghanistan.
The only country you are not supporting is this country.
We hope you start working for this country

 

Yes you can withdraw your funds in Pakistan via Bank Wire.

 

Hi

We apologize for the inconvenience however we cannot offer you a time frame for
when credit card processing will be available again. Please be assured
that we are working diligently to resolve this issue as soon as possible.

Please note that you may make payments using an American Express credit
card, or fund your AlertPay balance to make an e-wallet payment.

We apologize for any inconvenience this may have caused and appreciate your
continued patience.

Thanks for your understanding!

-Hadi

 

Hi,

We update everyone through our blog (http://blog.alertpay.com/) and Facebook Page (http://www.facebook.com/pages/AlertPay/147664075305982?sk=wall).

You will only receive a direct email from us if it concerns an issue with a specific transaction.

Thanks for your understanding!

-Hadi

 

Hi,

You can withdraw to your account by bank transfer or bank wire.

Thanks!

-Hadi

 

Hi,

Unfortunately we cannot give any information about other AlertPay members as it is against our Privacy Policy.

Thanks for your understanding.

-Hadi

 

i understand it takes 3 business days. i don't think it can be done any quicker...

 

Hi Alertpay support team,

How long it takes for Alertpay Bank wire transfer to hit my bank account (India). The transaction status says 'Completed' since 14th Oct, but I havent seen the money hit my bank account.

Any suggestions??

 

Hi

Thank you for your interest and support of AlertPay. Unfortunately we are unable to support your country at this time due to the current geopolitical climate.

Please note that if we could support our valued members, we would, but this is regrettably out of our hands. We sincerely apologize for the inconvenience.

Thanks for your understanding.

Hadi

 

Hi

Please provide a transaction number and I will look into it for you.

Hadi

 

We apologize for the inconvenience, but check withdrawals are temporarily unavailable. Please select another withdrawal method.

why are check withdrawals temp unavailable?

 

I have added a bank account, verified my account through cell phone, but still it says my account is 'unverified'?

Please give Feedback asap.

Thanks,
Labareth.

 

When I see this http://forums.digitalpoint.com/showthread.php?t=2308408, I think Paypal is better than Alertpay. They paying $1 = 47 Inr at present & zero withdraw fees.

In Paypal $200 withdraw will be credit at-least 9400 Inr. to Bank Account consider present currency exchange rate at 47, where Alert Pay only 7448 Inr. [according to http://forums.digitalpoint.com/showthread.php?t=2308408 ]