AlertPay Online Community Support

Hi Pitu

Your account is safe. We were informed in time, and took the proper steps.

Because this is an open forum, I will refrain from talking about its features. Please understand I’m doing this based on the security of your account.

Cheers

Sean

 

Hi cmst23

I completely understand your frustration.

However, credit card processing has no bearing on your ability to withdraw to your bank account. That service remains intact.

Do you have a bank account connected to your AlertPay account?

If not, please PM me with your country and I will give you instructions on how to add a bank account and your withdrawing options.

Cheers

Sean

 

till now no response received

 

i have a bank account from USA in me alertpay account, and i have 2 withdraw transacctions in pending, i not understand why its still pending

 

Hi cmst23

Unfortunately, recent delays in our bank transfer withdrawal functionality continue to persist. Our staff are working diligently with our providers to ensure that this service is operational as soon as possible.

In the meantime, we would like to announce that US members now have the ability to withdraw funds by check. We are temporarily offering the check withdrawal service without fees. We recommend that you use this service as an alternative to bank transfer withdrawals for the time being. Should you wish to do so, simply cancel your pending bank transfer withdrawal transaction and create a check withdrawal from your US Dollar balance.

Please note that check withdrawals are made out to the name and address that appears on the account. The delivery date of the checks will vary by region, but the average delivery time is 5-10 business days.

We sincerely apologize for any inconvenience caused by the service delays.

Cheers

Sean

 

u read me first post i have a bank account in USA, well i not live in USA I CANT Request a Check,[ becose i receive 1 email and alertpay says if u live in usa u can request a check, well the problem is i not live in usa and i need me money , or only the members of alertpay from USA have consideration , and i dont know why i cant withdraw me money to me bank account, becose i not use visa or mc to withdraw me money. I hope alertpay not convert in the next epassporte ]
That not a solution, and i answer how much days alertpay need to fix a problem 1 month

 

UNABLE TO WITHDRAW TO MY BANK ACCOUNT... i even submited a report but nothing reply its 3 days....
i am getting this error:
We apologize for the inconvenience, but an error occurred. Please try again later. If you still cannot complete your request, please submit a ticket with the following issue number: 10852743

 

Hi nikisourov

Please give me you ticket ID.

Thanks

Cheers

Sean

 

can u see my tickets: EHW-946694; KWZ-477543 AND LWV-903693 becose i have the same error with my last transaction
thx u

 

Ticket ID: RVU-490555

 

I am very much disappointed after getting reply from your security team
name - Quinn

he asked me to provide color image of INDIAN GOVT Voter Identity card

kindly tell him/her that INDIAN GOVT NEVER ISSUE VOTER IDENTITY CARD in color since independence ( 1947) , as a Indian I never saw color voter identity card in my life
and INDIAN GOVT have no plan to issue the same in color in upcoming 50 years ,so I don't know how I collect color voter identity card

Look how Indian govt voters id card looks ( sample collected from Google.com for understanding ) - -





its a black and white card .
In India Voter identity card means everything
It proves persons identity as well as address proof
even if any Indian wants to open a State bank of India account they can only produce voter identity card or ration card
I don't know your security team ever heard about Indian govt ISSUED VOTERS CARD OR RATION CARD .


anyway I replied to the ticket
but I lost hope 99% for getting back my account because your security team still not giving me access back .
hacker has the access .

I lost my entire funds ,
hacker hacked the account and now your security team giving me this type of reply .
So I must say your company should improve support system

really very disappointed .

Again I want to say here that I don't have any intention to hurt you personally
But as a employee of alert pay u should know the customers pain

anyway good luck and god bless you .
bye .

 

Hi cmst23

As it is against our User agreement, we kindly ask that you do not submit multiple tickets regarding the same issue.

Please note that every time you submit another ticket, it will be considered a new ticket in our system and moved to the end of the queue. This will only further delay a response.

I have pmed you concerning this issue, could you kindly respond and continue the conversation there.

Thanks

Sean

 

Hi nikisourov

I have spoken to my banking department, and they have assured me that the issues had been fixed. You may attempt to withdraw again.

Cheers

Sean

 

Hi Pitu

I have assisted you as much I can. However, I have been informed by my security team to cease talking about this subject on an open forum.

For security reasons we cannot continue to discuss your account, and the security measures that we have in place.

I would kindly ask you to continue this conversation with my security team over a more secure and private channel. My security team is very well versed in matters such as these.

Cheers

Sean

 

Thanks you sir, it was really kind of you... its working now...

 

Thank you ,
I did pm you did you get it?

 

Alertpay India - Bank Withdrawal Pending For 4 days now.

I initiated a bank withdrawal (Wire transfer) on the 10th and it is still pending. How long does it take to process the withdrawal. With every other withdrawal mode out of order, shouldnt Alertpay be more prompt in processing bank withdrawals??

 

Hi everyone, for nobies i find that video: http://adf.ly/3CSMG, it's a tutorial for how to activate your account.

 

Hi supersenwins

You can consult our FAQ as it concerns bank wire processing times, https://www.alertpay.com/en/deposit.aspx

Bank wires were delayed this week due to being a holiday in Canada. We blogged about it, http://blog.alertpay.com/2011/10/office-closure-on-monday-october-10.html

Cheers

 

Hi everyone

Please disregard this link.

If you are ever looking for official AlertPay video tutorials, you may consult our YouTube page, http://www.youtube.com/user/AlertPayOfficial

Enjoy!

Cheers

Sean