Hi! I am new in ecommerce and I would like to know if it is advisable to have a forum about the product I am selling. I am sellign a health product and I would like to have feedbacks about the product and for people to exchange information about their experiences. Thank you!
Yes! It is also a good option. But the forum must be in your sub domains or in a folder. Do not start as an individual website.
Depends on what your selling really? We sell video games and a forums would be so quiet for us its not worth bothering with.
Yes, perhaps I can start registering people to a newsletter program in order to create a data bank, so then I can send deals to them.
I think it would be very beneficial especially if the forum users are active and the forum keeps growing
oh and customer service too. Sometimes customers don't email customer support because it always takes too long and they don't want robotic answers. so they seek forums for help from other users. here is where your customer service can come in too.
This is a great tool, of course, but you should make it popular and interesting. You need to be ready to promote and manage your forum correctly.
If you think you need to provide them support for the product you are offering then start a forum it will save you from the headache of email/chat support and it will be less time consuming.
I believe that it is a good idea to be a gook moderator to keep things under control and to keep members stimulated. It is important not to let some members trying to destroy your product.
Forum is a great way to communicate with your current and potential customers. With it you will know what your customers expect so you can further improve your service or products. Cheers, Allyson CMO Goldenspiralstudios.com
There are many advantages of having forum on your website. The main advantage is that you are providing the most reliable place to your customers, where they can share the product problem and find the solutions.
that would be helpful. let your forum be the support system of the users. plus you can recommend products to the users and redirect them to the list of items for their cart. and it would be easier for you to create a survey/ poll.