One of my clients did not changed his name servers.They're still pointed to GoDaddy. So, what is the point on purchasing a web hosting package and don't change the name servers?
There is nothing for you. As his domain name is hosted to other provider and the DNS settings are not controlled by you, you just chill. I am sure that his site is yet under construction or it is not ready to upload to your server. Hence he is not pointing the NameServer settings to your hosting.
They might have confusion that domain and hosting are same things, if not keep alive other may take away.
As everyone has said, don't sweat it too much, it happens all the time. But, don't be surprised if you get a support request at some point in the future along the lines of "I've uploaded my site and I can't see it" (a polite one) to "WTF is wrong with your servers? I've uploaded my site and it doesn't show. You've taken my money and scammed me, I'll sue you!!!!!!!"
maybe he is using other domains on that account and the primary one was added just to place the order. i use to work in this way too. Reason? to have a clean public_html with folders just for addon domains. this is my reason
Same thing with one of my clients: He purchased hosting: Uploaded his site: But is still using his old hosting lol.. He's still paying every month so i dont care really:
I really think you should try to get in touch with your client and point out the problem to them sooner rather than later. It's one of those value added services you can provide. Besides if they notice it and call you up they are going to be mad at your for not knowing about this problem.
Well, it happens with the normal business person who is alone and not in computer business that he/she does not understand the process completely or get busy and forget to change the NameServers. If your client list is not that big, I guess contacting such clients and inform about it is a good way to build a good will. For a technical person, it will not take much either to make him/her understand or even change DNS on client's behalf.
Yes i too have a client like that, the best thing i can recommend is sending an email/opening a support ticket informing them about the situation and pointing out that if they need anyhelp switching the nameservers you will be happy to assist them.
All the advice about calling your client and helping him is fine - I've no problems with that - but I wouldn't start to worry about it. When you're just starting out you can do that, but once you have a few hundred or a few thousand domains working over a number of different servers you're not going to have time to check on every single one that is added to your systems. You might run automated processes to check for illegal file types, or for dodgy content, but you aren't going to have time to double-check that every domain or account has their nameservers set up correctly until you are asked to deal with a potential problem or you come across it purely by chance.
Some people just can't pass up a good deal and buy things even though they don't need them. Also, sometimes people get an idea for a project and buy the domain and hosting for it, but it never gets off the ground due to other projects of higher priority. There are many reasons as to why, but as long as the client is paying, there is really not much to worry about.
Well, it doesn't hurt to e-mail the new customer all the IPS to be set from his domain register. Also ask him if he wants to have private name servers and if yes then do it from the server and remind him to also set this from the domain register so the info in the server and in the domain register is the same. My opinion is that is better to follow up to safe time in propagation so once the account is set up then set all up and the propagation time is shorter. Better for your customer and for you becuase then you don't get so many trouble tickets