Hi there, Someone purchased an item from my online store, and this is my first time use Alertpay, but the money now frozen by Alertpay, I already sent the ticket to ask them about my payment status, and I request them to release that money belong to me. but I receipt the reply that for me unreasonable to accept, the reply as follow: But actually I have one account only, but perhaps I opened alertpay with many FF browser tabs, and also perhaps I also opened it with chrome too. So what I should do? will I close my Alertpay account? any suggestion would be welcome
alertpay has very sensetive and effective systems if u indeed have too accounts...then forget it...they may not release ur funds...and if u didnt...then u can contact them...make sure u have the ticket id in the subject of e-mail....and explain them the situation...if that doest work...ask them to give you proofs of duplicate accounts....politely...
Thank You, but the most I don't understand they recriminate me that have 2 accounts, but I swear actually I just have one account only, how can I clear this? then they said me have sharing IPs, this also I don't Understand, I just online from my home, but only my pc has accessed to my Alertpay... so I never bought something using my account, but yeah that guy who bought my item is claims an Algerian, so what related me an Asian with Algerian using the same IPs to bought something from my store?
Yeah, I have affiliate link, but I never bought something through my affiliate link, n I remember now, someone joint to Alertpay via my affiliate link, and perhaps after he joint to alertpay then he bought my product from my store using that account, but actually we never known each other, if this the case so it not my fault.. Alertpay should not frozen my money because of it.
Oh NO, i recently checked that the guy who joint to Alertpay from my affiliate link is different with who bought my product so from this case, could someone please give me the clue to clear this case? what i should do? i temporary disable Alertpay from my store, now I use only paypal... thanks for Your all suggestions.
Was that someone (who paid you) somehow related to you and used the same network to access his alert pay account and pay you?
actually I don't know who He/She was, He/she said him/her as an Algerian (and of course He/She live in his/her Country) and I am an Asian, so we are different, I Swear That I never Opened 2 Alertpay Accounts with my computer, but Why can I believe to Alertpay? If Alertpay said You Open 3 or thousand accounts with Your Computers How do You know its true or Not? Yes You Know that You true, You never have 2 or more accounts and open it altogether in one PC, but Who can believe to Alertpay? They Lie as well.
In that case you can call them and tell, you only have one alert pay account and never opened a second account. And let us know what they say. Call Them Not email
Hi Omccom, I agree with Disguised, sometimes the best way to resolve an issue is over the phone. We are available to help our customers online, through email and also by telephone but sometimes communicating by telephone is the best way to get in touch with us, and we are often better able to diagnose the specific issues you may be experiencing and to find a solution to your problem. In regards to posting in forums we appreciate your inquires and ask that you keep any personal information private, but feel free to post questions that are of general interest and can help others find solutions to their problems. If you have specific issues we would recommend contacting us either through a Direct Message, email or phone. In this way we can better assist you and solve your problems. Thanks! Chrisz@AlertPay
I got this via PM: Hi, Nice for contacted me, I appreciate it and thanks... I know alertpay from this forum, I registered to Alertpay because I want to have another payment gateway beside paypal, I have paypal and so far so good.. I rejecting to call You because 2 reasons, 1. I am not pretty good in English speaking (but actually also in writing). 2. I am not want to spend more money to call You. for me will be better to disable and closing my alertpay account instead to make a call to You My customer who bought my product reported me he get withdrew from Alertpay, I could feel disappointed at the previous, but I recently checked to my Allertpay account and it seem the payment released. then I feel bit confused. It seem unprofessional to me. Yes, Of course I Did it, I Already reply again via submit a ticket , but until now, I receive the reply to Nothing, it has approximately a week. my 2nd ticket as follows: So the conclusion at all, my first time experience with Alertpay is feel to bad. I am sorry, but I should transparent. Kind Regards,
I will make a call to that guy who bought my product and said He/She got withdrew from Alertpay, I hope He/She able to write something here for more clear, so I have never to Lie..
Hi All, After I send a request to my customer who bought my product then He/She reply my email with attached images of his/her account activities. Here my email: and I got the reply soon as look like: then the attachment as follows:
Hi Omccom, We would ask that you refrain from posting any personal information online such as your (or someone else's) email address, telephone number, screen shots or any other account specific information. After looking into the issue and your support ticket we have some information for you. When you first emailed us, we should have told you that your funds were on a temporary "hold". A "hold" is a standard procedure for all of our sellers which allows us to conduct specific security checks. Please note that this hold time is based on various factors, such as industry type, account age and your website in general. This period is subject to change after you have established yourself and your business with us. If, in the future, you would like clarification on an issue or suspect that you were misinformed, we would suggest replying to the support ticket we sent you. We believe that with proper communication, most issues can be solved relatively quickly. Once you have replied to our support ticket, we will surely be happy to further assist you. We hope this clears up any confusion, and thanks for choosing AlertPay! Chris Z
So you are saying he will have his funds/account back once you've checked every aspect? Or that his money is a goner?
Thanks for your concern Disguised, Omccom has already received the funds. We only placed them on a slight hold as the account was new and it is our procedure to verify the transaction for security purposes. Thanks for asking for the clarification Chris Z
I just thought clarifying this would help most of the Alert Pay users here. Hope to see AP grow. This new approach from AP is really good. Providing support on forums (like DP) would definitely help in getting tons of users. Good luck.
can someone please help! Alertpay have had over £2100 of my hard earned money for 3 weeks now and it Is frozen ! They giving me different excuses and don't reply to my emails. It'd costing me over £15 everytime I call from the uk and I get knowwhere! They claim they released £1000 over a week ago and even that Is still pending ! Even my clients have kindly sent them emails confirming they got there goods too to try help resolve matters ! I'm so concerned now that I'm goin to contact trading standards and a solicitor in Canada if this is not resolved by next week. Can anyone please help. Thank you (ladyfraser@hotmail.co.uk)