Which of your competitors offer a superior customer experience? How do they do it? How did they preempt you? Did you see it coming? Name five things you are doing right now to address this problem?
This is a million dollar question. Competitor analysis as well as research is very critical issue and no one would like to discuss it in order to keep his or her strategy confidential. Try to explore your own way of learning things and practice them with full skill and energy.
I agree with the personal point of view of Lucky Adam. The first question you raised: "Which of your competitors offer a superior customer experience?" is somewhat an issue marked by a tendency to find and call attention to errors and flaws since we are to deal with a specific person or a character. You followed that with questions: "How did they preempt you? Did you see it coming?" wherein it is to a small extent that we are entrusting private information. Lucky Adam is right, try to explore your own way of learning things and practice them with full skill and energy.
I tried to find out the strategies used by my competitors to promote their website and services. I also follow their seo channels to promote my websites.
this kinda action usually happens in software companies.because they offer a trial experience before the customer purchases the soft.