HostGator Chat Support

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You are being connected to a representative in our Technical Support department right now.

For immediate answers to your questions, check out our knowledge base and video tutorials at http://support.hostgator.com.

Your Chat ID is 3074506.

Your question is, "Password."
(09:22:16 AM) System: There are currently 0 people in front of you and 111 chat technicians assisting customers.
(09:22:35 AM) Austin Wa: has entered the chat.
(09:22:40 AM) Austin Wa: Hello, welcome to HostGator Live Chat.
(09:22:40 AM) Sim: I know I know.
(09:22:56 AM) Sim: I lost my password.
(09:23:22 AM) Sim: You there?
(09:24:10 AM) Austin Wa: Yes, can I please have your domain .
(09:24:13 AM) Sim: phpengines.info
(09:25:35 AM) Austin Wa: Thank you, I can resend the welcome email your registered email address.
(09:25:39 AM) Austin Wa: That will include that login information.
(09:25:47 AM) Sim: I don't have access to that email address anymore.
(09:26:00 AM) Austin Wa: Ok, can I please have the last four digits of your credit card?
(09:26:11 AM) Sim: I don't have access to my credit card no more.
(09:26:57 AM) Sim: I can login to FTP. Its same password as Cpanel, but its masked in my FTP so I can't obtain it.
(09:27:16 AM) Sim: Do you require proof?
(09:27:33 AM) Sim: I am quadsim
(09:27:49 AM) Sim: I registered domain about 3hours ago.
(09:27:53 AM) Sim: I mean hosting. Not domain.
(09:28:12 AM) Sim: It costed me 1 cent with a special coupon.
(09:28:38 AM) Sim: You there?
(09:29:22 AM) Austin Wa: I am Sim, one moment please
(09:29:47 AM) Austin Wa: Can you call us directly at 1 866 96 GATOR please?
(09:29:48 AM) Sim: I can tell you every file on my server or screen shot me logged into my account.
(09:29:58 AM) Sim: Do I get a special extension?
(09:30:03 AM) Austin Wa: Well, that would not verify the account. I appreciate you trying though.
(09:30:19 AM) Sim: The nearest payphone is many miles away.
(09:30:36 AM) Austin Wa: No direct extension, you can just call us at 1 866 96 GATOR and request a password change, any technician will be able to assist you with that once verification is done.
(09:31:15 AM) Sim: It will take me about 30 minutes to walk to nearest payphone.
(09:31:44 AM) Sim: I doubt I'll even be able to remember the phone number as I have no pen or paper to write number down.
(09:31:48 AM) Austin Wa: I apologize. You can download Skype on your computer and call us for free at 1 713 574 5287
(09:32:11 AM) Sim: Do you have to hear my voice? I have no Mic.
(09:32:59 AM) Sim: Would I be able to use some sort of special text to speach software to verify my account?
(09:33:39 AM) Austin Wa: Not that I am aware of. Our available methods of verification are the last four of the credit card, or last paypal transaction ID. You can send an email to us from the registered email address. You can call us directly
(09:34:08 AM) Austin Wa: Or, you could take a photo of your picture ID with name visible. and email it to with your domain information, requesting an update of the email address to one you can access
(09:34:19 AM) Austin Wa: Thats really the only options we have available to try and verify you today Sim.

 

What were you expecting ?

 

My password... Free Hosting? Free domain? A new eFriend?

 

Looks like pure crap. Don't know what you wanna prove here.

 

good support if you ask me not giving out info to any one unless they can verfiy they are the owner.

 

Yeah, very excellent support. They are taking every single precautionary measure.

 

+1 Agreed.

Was this just a test to see if they comply to their privacy policy? You need to be able to fork out some information, if you want them to do the same. No access to the CC, no access your registered e-mail addresss (which should be easily recoverable), no mic/phone, maybe you have access to your PayPal? Just as a tip, if you have a pair of headphones, you can plug it into the MIC audio jack on your computer, and then use the left headphone as a MIC (yes, you can use headphones as a microphone).

 

My friend registered my hosting. I really did loose my password. I already knew I wasn't going to recover my password through chat support. I did it for entertainment basicly. I am still waiting for my friend to get online so I can get my password emailed to me. He's at work now.

 

Any good host will do the same

 

So you wasted their time for entertainment?

 

I'm sure he enjoyed it. ;]

 

How old are you?

You so free to prank on the chat?

Did you know its ethical wrong to do this.

You'll make other HG client that have urgent matter to resolve to get "Please wait,our CS is busy" message.

Just put yourself in the shoes of other people before you make anything silly thing.

 

I do completely agree, however:

Doesn't look like they'll be running out of support agents anytime soon...and even if 1 of those 111 are tied up, I'm sure one would free up in no time

 

That operator is payed for helping you, you wasted your time, something you can't get back, I'm sure he enjoyed your useless talk, but common, you can't do this if he was standing in front of you...

 

You have wasted the valuable time of chat operator hostgator.not good

 

Well, if you want it to be entertaining at least try to be funny, the only joke there is you

 

I think any good host will do the same !!!

 

oh my god....

 

geez, keong racun, I like the other girl better