Well... I think it was an odd response I got after asking them a simple question about "WHY" my hosting speeds are really slow. This is the e-mail I got as a response to my Question. You know who not to host with if you are hitting those numbers!
I have been with these guys for 1 year and the 1 year hosting is close to an end. The previous e-mails from was about how I need to upgrade my account into a higher hosting package. I know my visitor count isn't using 17% CPU like they said it is... It's Netfirms... No problems for 1 year but I don't know what their deal is now...
I think it's absolutely time to get a new host. Many hosts I have tried out there use this to get you into a bigger package also. If you are getting that much traffic and it looks to be increasing then I would get a bigger package though and find a new host.
don't get me wrong. Netfirms is great. But they do this often. I just ignore the email. They are trying to get people to purchase boxes rather than share hosting. It's normal. Just ignore the emails
Might be time to change host indeed. or try sending another email. Someone else may reply with a clarified answer.