Hi mates, I have been using paypal for quite a while now. But i am very unhappy with is chargeback feature. I just wanted to ask you guys that suppose the person who is sending us the money - if we can make him write in the transaction memo that he has received the service/goods/etc and in no circumstances will make a chargeback, then will paypal authorities consider it in case that person makes a chargeback?
You cannot avoid the chargeback issue The best advice is: provide the best service/product to your customer in a timely manner
Only using other payment processor, try to use libertyreserve or perfectmoney. I also don't like paypal because of it, sometimes you sell a digital product and after some time the buyer makes stupid chargebacks...
Yes Paypal give me night mare today, they send "paypal appeal denied" email. Paypa send this email after I send utility bill for my limited account.
..and because its non-tangible item, buyer can open a dispute and will win it even the client has received the service? Any experience on that?
You can't avoid charge back in paypal . I suggest you can switch to LibertyReserve or else provide good services or products to your clients.
precisely. you should check paypal's policy. i forget what, maybe seller policy or something. basically in that policy, no seller protection if the item is intangible. they clearly state that
You can avoid charge back in paypal if you use masspay option in payment. Masspay does not allow people to chargebacks. So you are secured in using it... When ever you get payments via paypal, ask them to do as masspay options
Chargebacks can happen with any payment method except cash and checks (which could have stop payments placed on them). The best way to reduce your chances of losing a chargeback are to have complete documentation, proof of delivery and follow security protocols; i.e. ensure the account is verified or has legitimate payment information.
Guys, you can't avoid chargebacks but you can definitely put strategys in place to mitigate it. Good customer service and good product help the most
Chargeback is not applicable for masspay options in paypal. It is like paying your salaries. Check this for more queries https://www.paypal.com/in/cgi-bin/webscr?cmd=_batch-payment-overview-outside So always get masspay payments in paypal to avoid chargebacks
I think you cant avoid chargeback in paypal but you can do invoice so you can have weapons for chargeback ....I have once accepted mass payment and it is indeed good