How to Resolve PayPal Dispute?

Discussion in 'Legal Issues' started by syedabdulsamad, Oct 25, 2010.

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  1. #1
    Hi,

    I sale my one service and i late 2 days to deliver work for my client. My Client claim in PayPal its called PayPal dispute. Now PayPal deduct payment from my account. How i can resolve this Issue.

    Looking your Help

    Regards
     
    syedabdulsamad, Oct 25, 2010 IP
  2. AstarothSolutions

    AstarothSolutions Peon

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    #2
    PayPal will have contacted you with the allegations that the buyer has made, you need to respond to them.... depending on what they are will dictate what is the best way to respond.
     
    AstarothSolutions, Oct 25, 2010 IP
  3. curvehost

    curvehost Peon

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    #3
    You either need to resolve this using the paypal procedure or settle this with you client so he can end the dispute.
     
    curvehost, Oct 25, 2010 IP
  4. syedabdulsamad

    syedabdulsamad Member

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    #4
    If Buyer can't contact with me OR not replying my e-mail. What i can do now?
     
    syedabdulsamad, Oct 25, 2010 IP
  5. KingOle

    KingOle Peon

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    #5
    Paypal will make the decesion for you if no response is made within a time-frame.
     
    KingOle, Oct 25, 2010 IP
  6. syedabdulsamad

    syedabdulsamad Member

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    #6
    How i tell this situation to paypal. Like My buyer can't answer me.
     
    syedabdulsamad, Oct 25, 2010 IP
  7. Trapped

    Trapped Well-Known Member

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    #7
    When the buyer made a dispute on PayPal, in that same dispute the buyer has mentioned what the entire case is. In the same case page you reply (through PayPal) about that. But as usually PayPal advises that you contact DIRECTLY the buyer and resolve the issue with him, in case you can't then you can do that through Paypal.

    Beware tho, if you do not respond to the dispute (or completely ignore it) PayPal may (and actually WILL) freeze your account and all the funds within your account (then you will need to go through a bunch of hassle to get the account released back again, and it may take MONTHs).

    Bottom line is, make sure you resolve the problem with the buyer just so he withdraws the dispute (then you manually refund him if needed) and get rid of the dispute.

    Hope it helps,
    Cheers.
     
    Trapped, Oct 25, 2010 IP
  8. syedabdulsamad

    syedabdulsamad Member

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    #8
    Why PayPal Freeze my account. Its just a mistake. Are you serious PayPal freeze my account?
     
    syedabdulsamad, Oct 25, 2010 IP
  9. AstarothSolutions

    AstarothSolutions Peon

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    #9
    If it is just a mistake, you fix it if your a responsible vendor, if you don't fix it nor do you raise to PayPal why it shouldn't be fixed (ie you simply ignore it) of cause they'll freeze the account as at best you'll look like a bad vendor and at worse a fraud risk.
     
    AstarothSolutions, Oct 25, 2010 IP
  10. contentboss

    contentboss Peon

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    #10
    I doubt paypal would freeze your account over a dispute. They normally freeze for 'unusual activity', to protect YOU.
     
    contentboss, Oct 27, 2010 IP