Hi there, I am really disturbed and need your help. The issue is that I got reseller hosting from a USA based web hosting company and launched web hosting service using that reseller hosting package. Now the issue is that the said web hosting Company is not showing my credit balance correct and difference is almost $600. I generated a support Ticket and requested the said company to correct my credit balance but they are simply replying that my account credit balance is correct. Even I made several request to them to provide me details of all the invoices generated/paid, as in my Account/client Area, the invoices are also incorrect. They are not responding on the issue and are simply replying that my account balance is correct. Now what should I do ?
What should you do or what can you do ? Sue them. I doubt a chargeback would resolve anything here as you would end up with your customers having no /home.
You may need to get an attorney involved to get the hosting company to respond properly. It is always a good idea to keep a copy of your data stored somewhere besides your hosting account.
I am more confused about the setup that you have going.... with a normal reseller account, you buy hosting and pay your provider for it. You then sell hosting in one format or another and you collect the money due from your customers. If your to make a profit your income from customers should be greater than the fees your paying your hosting company. Why are your customers paying your hosting company rather than you?
While what you are saying is by far the most common scenario, some hosting companies provide billing and other facilities such as support for their resellers' customers. It isn't common, but there are companies out there who do that. Not sure if this is the same situation or the error is something else.