How much would you spend for outsourcing

Discussion in 'Site & Server Administration' started by sreyas, Sep 28, 2006.

  1. #1
    Hi Everyone,

    As we have a lot of webmasters here am keen to know something about the rate a webmaster will be ready to provide for the services I am listing below. Please let me know your suggestions and anymore feature you would expect more from the same sort of service.

    Service No 1: Advanced System Administration Tasks:

    # Installing and configuring software (including custom configurations);
    # Upgrading software between major and minor versions;
    # Tweaking software and system configurations;
    # Using control panel software to make system changes/updates;
    # Tracking issues through log files;
    # Finding the cause of load problems;
    # Performance tuning;
    # System hardening and hack prevention and cure;
    # Spam prevention and cure;
    # Updating firewall rules;
    # Installing secure (SSL) certificates;
    # Restarting services;
    # Custom kernel compilations;
    # Analyzing system problems and recommending solutions;
    # Standard server/site migrations;
    # Implementing disaster recovery procedures and backup systems;
    # Conducting security audits;
    # Basic shell scripting; ​

    Service No 2: Basic System Administration Tasks
    # Installing software with the default configuration;
    # Upgrading software between minor versions;
    # Making basic configuration changes;
    # Using control panel software to make system changes/updates;
    # Tracking issues through log files;
    # Finding the cause of load problems;
    # Updating firewall rules;
    # Installing secure (SSL) certificates;
    # Restarting services;
    # Emergency outage investigation and, if appropriate, escalation to your data center; ​

    Service No 3: 24/7 Web Host Technical Support
    * Unlimited tickets
    * 24/7 Coverage
    * Unlimited live chats with your clients
    * Basic System Administration
    * Advanced System Administration
    * Under 30-minute response time, under 4-hour resolution time
    * Standard Technical Support
    * Domain Registration Support
    * Emergency live chat support for you
    * Non-emergency live chat support for you for the first month
    * Email support for you
    * Free Server Monitoring
    * Emergency Outage Response
    * Up to 600 domains per server
    * Same technicians daily ​

    Service No 4: 24/7 Outsourced Support
    * Unlimited tickets
    * 24/7 Coverage
    * Unlimited live chats with your clients
    * Standard Technical Support
    * Sales Support
    * Billing Support
    * Live chat support for you
    * Email support for you
    * Free Server Monitoring
    * Emergency Outage Response
    * Same technicians daily ​

    Please let me know your valuabel suggestions. I do want to know about some other services but as its web programming and Web designing am posting the same in other forum.


    Regards,
    Ciril Sreedhar
     
    sreyas, Sep 28, 2006 IP
  2. sreyas

    sreyas Well-Known Member

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    #2
    So I gather that outsourcing the server administration or hosting support is not considered good and no one is intrested in the same:(
     
    sreyas, Oct 2, 2006 IP
  3. 2mob.net

    2mob.net Peon

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    #3

    Security and integrity of offshore "administration" companies makes it a big no-no for mission critical systems. Programming and web site development
    is doable, but administration, financial transactions etc??? I'm not sure if I would want to outsource that, maybe, but it would have to be a company located in the US.
     
    2mob.net, Oct 2, 2006 IP
  4. sreyas

    sreyas Well-Known Member

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    #4
    Even if the company you dealing with have a good track record? Have good clientele in every part of the world for eg US, UK Australia etc.


    What you say in that case?
     
    sreyas, Oct 2, 2006 IP
  5. killer2021

    killer2021 Peon

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    #5
    lol yea, the last thing I want is some foreigner playing around with my site and financial transactions. No thanks.
     
    killer2021, Oct 2, 2006 IP
  6. 2mob.net

    2mob.net Peon

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    #6
    The long-term risks outweigh the short-term savings.
    Nothing against the cheap foreign labour, but it is just a tough sell when
    it comes to security.
     
    2mob.net, Oct 3, 2006 IP
  7. ene

    ene Peon

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    #7
    PM me and I'll point you in the right direction on this topic.

    Eric
     
    ene, Oct 3, 2006 IP
  8. sreyas

    sreyas Well-Known Member

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    #8
    Well the thing is here in my locality there are mulitple such firms and all are gaining good as well. I just want to har from DP members, but I DP's are not ready for that.

    Then what about php programming, ASP programming and Web designing. All are intrested in that and what would be the hourly price in these case?
     
    sreyas, Oct 3, 2006 IP