Paypal security is a real pain! My acunt is blocked again as I accessed at my account through an other ip. First time they asked from me an picture with my credit card and to verify my address (i sent them a picture of my id card as in the back of it is my address) Now my account is blocked again for the same reason This time they asked me to verify my credit card number (i did this step) and after that to change my password. Here is the problem. When changing my password it is needed the security answers which I dont remember anymore. The only way to resolve this issue is to contact them, but I dont know how. I cant contact them from my account. I have try to email them (support@paypal.com), but i received a bot email that says to log in at my account and contact them from there (which is not possible). Do you know an other way to contact them? Thank you!
Firstly to change password you need to enter either your credit/debit card no. or bank a/c no. Is your a/c limited? If yes then you can login into your a/c and then click on contact. Hope this helps.
I hate PayPal but love it at the same time! It's an awesome service with super suckish customer service!!!!!!!!!!!!!!!!!!!!
Well, you should better call them up. You will get the numbers of PayPal in the Contact Us page of your account. Its fast and will solve your problem.
Just try for make a phone call to paypal. Or you can reset it with use your email address.. And i give you some advice, just use Virtual Credict Card for get verified for paypal..
Resetting the password did not solve my problem. I have contacted them using an other account, if they will not reply I will call them. Thank you for replies.
I guess... it is best to call them up and inform them of your inability to recollect the 'security answers'. I am sure you would see a positive response... immediately! Regards, RightMan
I have 2 limited paypal accounts and still limited for more than 3 months and there's nothing I can do about it good thing they only total 90$
u can change ip if its frm same country but dont change ur browser becauz paypal track you thru ur browser
Hello, Thanks to all of you for your tips (will send rep points as much as I can, to you all) I called paypal support, through gmail call feature (it rocks by the way ). Their support was GREAT and very POLITE. They reset the security questions and asked me a document to verify my address, I send them a copy of my id card to prove my identity to (just to be sure to active my account). At the moment my account is limitated, so lets cross the fingers that every thing will be fine
Hope this helps check on this forum you can find all the numbers and email adres that you can contact the first post
Just read the sticky of this forum. Also, visit the link which I give, you can ask your questions o'er there. Link: https:// www . paypal . com/in/cgi-bin/helpscr?cmd=_help&t=escalateTab
this isnt a bad thing from what i can see? this is good surely? paypal are doing there job, and stopping scammers etc, not saying that you are, but wouldnt you worrie if people didnt have to verify?
After sending them a lot of documents to prove everything about me, my account is now full activated wohoo lol
Yes it's true.. I have 2 paypal acc and change my IP address. I knew that when open my first paypal acc with ie (I used to open my acc with firefox before). Suddenly my first acc got a limitation but my 2nd acc didn't.