Official Filesonic.com Launch - Announcement & Feedback

No man. There is no common time zone.

 

It seems that the remote-upload is getting worse and worse and the time it takes is excruciating. But since the webupload doesn't work most of the time and the ftp-upload is faulty too remote-upload is the only way to get files up.

 

Please PM me the details of the errors you're getting for web, ftp and remote - including URLs if possible.

Thanks.

 

I´m not going to PM nothing because i think all have the same problem with the FTP. The 2 errors of today:

-Connection timed out
-421 80 users (the maximum) are already logged in, sorry

And if you have luck and could log in, you will have the next problems:

-FTP restart transfers after reach 100%
-FTP doesn´t finish correctly the connections with clients, and after upload 3-4 files, you can´t do nothing because it says "You have reached the maximum sessions per IP"
-An also if you upload a big file, FileManager probably will show the file duplicated, or with an incorrect size.

This is a "little" resume of all the FTP problems i had after this "week of updates and improvements"

Hope you fix all the bugs this month or for chrismas at least. WTF you know how many potential customers you're losing

P.D: Yeah i had a bad day

 

remote upload is working odd. it gets the files uploaded but it does it like 2-4 times for each file. I used all my download limit of the site I use it with because of this. Not really complaining just thought I'd let you know.

 

Sorry to bang on about this but seeing as somebody from filesonic is here at the moment thought I may be able to get some kind of response.
Can't download any files (either as free or premium user). All browsers the same problem. Also jdownloader won't download. In the UK if that makes a difference.
Sure you are having a nervous breakdown at the moment but pleeeese can I get a response.

How about updating the news page a bit more often detailing (even very roughly) what problems you are working on fixing - rather then it always saying we're aware there are a few minor bugs.
I think that if your users could see that you're actually working on this in a methodical manner you wouldn't be getting so much grief here and negative press on just about every forum there is.

 

Thanks for the offer . I've sent you a PM.

 

Do you have more errors with FTP than me?

 

Please PM me your userid and the URL that is downloading multiple times.

Thanks,
FS-IT

 

Thank you for the feedback. Could you please email me the URLs you are unable to download, along with the errors you're getting?

 

We will soon be doubling the number of FTP servers! This should resolve most if not all issues.

BTW, did you try FTP recently (in the last 30 minutes)?

Thanks,
FS-IT

 

Now i can log in and the upload speed its nice (75MB/s) but FTP still restart transfers after reach 100% (Tested with 450MB & 1.8GB .RARs)

EDIT: FTP TIMEOUT ERROR AGAIN

 

I successfully uploaded one file sized 861MB with good speed right now

 

Thanks to FS-IT I now have my premium account sorted out - and have been able to download without any problems at all.... so thank you FS-IT, from reading all the posts here it is clear that there have been alot of problems with the service the last week - but speaking from a new customer to Filesonic can I just say that I didnt know anything about the problems until I was lucky enough to stumble across this site.

So for a week I was emailing Filesonic, sending support requests etc etc and the main peev I had (and others from reading posts here) was the lack of communication..... I really think that you should add a simple support tracking function to your site so you can track the progress of the support query ie if its been read - actioned etc etc... and also when someone sends an email if we got an auto response back would really be great - at least that way we know you at least got the email these 2 options would not add any extra work to filesonic staff - in fact would probably mean less work with repeated and constant emails - and the customer feels better etc etc...

Well thats my 2 pennies worth.... hope you get the system sorted soon...

 

Nivagni, i am sure FS'll enable your suggestions soon

 

Good evening team filesonic

no doubt you are the best, honest and friends of members ...

I'm having trouble moving my files to the folders and downloads statistics will still lag behind. Could you verify this?

these other fine, more compensation payments okay

for the friends there who are having problems just have to say, stay quiet Filesonic here to stay. all problems will be solved ..

I love Filesonic

 

Hi Filesonic!
You are the best for payment! All Uploaders very like you! But you need fix bugs soon, because we need downloader, my members said they can't download from Filesonic althought they have premium account.
I hope Filesonic will become to No.1!

 

FileSonic-IT

What happened. I do not understand. Why do you pay me to just $143.55 USD. From August 1 to 14 i Can Premium Sales more than 228.75$.Not included the statistics do not count a problem. I send pm to you I don't have payment from 1-7 August. You understand? Check my account again. Please pay actually. If you do not think I would cheat.

thank you

Best Regard

 

nnppop, i think you should contact Hish or Filesonic Support here. IT deals with uploading, downloading things i guess. Just pm Hish here your user id and he'll take care.

 

Todays's stat working normal?
Can you download your files?