Please help. Paypal limited my account when I tried to withdraw my money today.

Today I tried to withdraw my money from my paypal account to my bank account. But, after a few moments, I received the following email from Paypal:

Notification of Limited Account Access ******

Dear *********,

As part of our security measures, we regularly screen activity in the PayPal system. During a recent screening, we noticed an issue regarding your account.

We have reason to believe that your account was accessed by a third party. Because protecting the security of your account is our primary concern, we have limited access to sensitive PayPal account features. We understand that this may be an inconvenience but please understand that this temporary limitation is for your protection.

Reference Number: ************

For your protection, we have limited access to your account until additional security measures can be completed. We apologise for any inconvenience this may cause.

To review your account and some or all of the information that PayPal used to make its decision to limit your account access, please visit the Resolution Centre. If, after reviewing your account information, you seek further clarification regarding your account access, please contact PayPal by visiting the Help Centre and clicking "Contact Us".

We thank you for your prompt attention to this matter. Please understand that this is a security measure intended to help protect you and your account. We apologise for any inconvenience.

Yours sincerely,

PayPal Account Review Department

Please do not reply to this email. This mailbox is not monitored and you will not receive a response. For assistance, log in to your PayPal account and click the Help link in the top right corner of any PayPal page.

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After receiving this email, I logged into my account and was taken through the steps for verifying my account again, starting from providing my bank account details, changing my password and security questions, verifying my email address, etc., which I did.

Upon completion of these steps, I found my withdrawal request reversed and certain amount was also deducted from my Paypal balance.

The methods that were asked for to remove the limitation from my verified Paypal account are as follows:

• Confirm your credit card

If you'd prefer, there are alternative ways to provide information:

• Confirm your bank account
• Provide copy of credit card statement
• Provide copy of photo ID

Now, since I am not having any credit card, so I tried "confirm your bank account" option which took me to Add/Edit Bank Account under Profile settings and didn't provide me with any means to confirm my bank accounts.

Now only one option is left that is Provide copy of photo ID. Can anyone help me with the info about what documents are considered as valid photo ID?

I am from India and is having a verified Paypal account. I have done successful withdrawal previous month.

Thanks...

 

Why don't you phone them ?

It will quicker, and save your time also

 

But making international calls from my mobile is very expensive...

I have emailed them but haven't got any reply yet.. How do people use skype to call paypal? Is it free?

 

Here are Paypal tollfree numbers
1-888-221-1161/1-888-204-4481
Call them by Skype.ITs free.

 

Thanks for the numbers, I will call them today. Hope they will remove the limit from my account.

 

Yes,you provide all proofs hey are asking for and your limitations will be removed within 24 hours.Good luck.

 

was it your first withdrawal? was the amount 100$+?

 

You can provide a copy of Passport, Photographic Drivers Licence or PAN card as a photo ID proof.

 

Where is your location ?

You will able to find one for your local phone number in there website

 

No, this is my second withdrawal. Yes it is $100+. My first withdrawal was $200+.

Thanks, I have both PAN and drivers license. I will scan them and upload.

BTW, I liked your signature!

As I have told already, I am in India... I couldn't find any local support numbers..

Thanks again! I too hope that being a verified user, they will remove the limitation from my account soon..

 

I hope they restore access to your account but they can decline legitimate documents. I had sent them my SS Card, license, and everything else and they still "felt uncomfortable allowing me to continue using their site". Hopefully they will not place their 180 day freeze on you.

 

I am lucky, they accepted my documents and restored my account without any problems

Thanks to dom19, Hmmm.., clbyodo, and williamkarter for their help and guidance.

 

Congrats! nice to hear, then providing original documents paypal is good for good people

 

Once if they have restored our account, is there any possibility for it to be getting limited again?

 

@cypher_zero
wow.. glad to hear your problem have been solved